Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
1,112
4 Stars
192
3 Stars
42
2 Stars
28
1 Star
50
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Customer Rating
1
Good product undermined by LG's installation team
on June 14, 2024
Posted by: JFKMass
Good product undermined by LG's installation team.
The product itself probably deserves 5 stars. The installation team was appalling. The re-installation team was not much better.
The product was not leveled, and the team walked away with the leveling wrench supplied with the product. They tramped dirt in and didn't clean up. Their hands dirtied the laundry walls and the product. They didn't know how to install to one side or other of the available space. The second team worked this out. The incompetence of both delivery teams was not helped by their lack of English language skills.
The product itself probably deserves 5 stars. The installation team was appalling. The re-installation team was not much better.
The product was not leveled, and the team walked away with the leveling wrench supplied with the product. They tramped dirt in and didn't clean up. Their hands dirtied the laundry walls and the product. They didn't know how to install to one side or other of the available space. The second team worked this out. The incompetence of both delivery teams was not helped by their lack of English language skills.
That said, two weeks of operation have been incident-free and effective. I recommend the product, but be warned. You'll probably have to supervise them closely when they install it!
Response from lg.comBy LG, June 14, 2024
Hi, there. Thank you for sharing your experience with the LG Dryer (DLEX4000W) model. We understand you expected a smooth and hassle-free installation process for your new unit. We aim to provide knowledgeable, helpful, attentive customer service to ensure a seamless experience. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Lake House Laundry
on June 25, 2024
Posted by: Lake House Laundry
from Gasburg VA
Bought for an upgrade for a set included in the purchase of the Lake House.
Compared to an LG set bought 5 years ago for the same cost for my primary home, there has been substantial improvements in performance and features.
Compared to an LG set bought 5 years ago for the same cost for my primary home, there has been substantial improvements in performance and features.
Pros: Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Nice Features and Easy to Use!
on July 15, 2024
Posted by: David from Davidsville
from Davidsville, PA
Had 2 months & Perfect Choice & got the matching Set!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Dryer does not connect to LG Thin q app
on October 5, 2024
Posted by: zzzzz3213123
Dryer does not connect to LG Thin q app. Dryer does not connect to LG Thin q app
Response from lg.comBy Joslyn, LG Social, October 8, 2024
Hey there! We appreciate you sharing your experience with us. We’d love for you to be able to connect your LG dryer to the ThinQ app so you can take full advantage of all its excellent benefits! We recommend power cycling the mobile device and the appliance and confirming the network name you’re connecting to has 2.4 G/ 2.4 GHz next to the name as this ThinQ app supports 2.4 GHz Wi-Fi. You can check out more information here: http://spr.ly/6420UUmry. If these steps do not work, please private message us on social media @LGUSSupport with your contact information. We'll be happy to help you out! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Won't Dry, LG Won't Help, No Custom Settings
on November 15, 2024
Posted by: DisDad
from Hopkinton, MA
The dryer will not dry a load no matter what options are selected. LG requires that I pay an additional professional to come out, inspect the vent and certify in writing that the vent is clear and installed correctly (which it is, it was just professionally installed). The dryer I replaced dried fine with the same vent configuration. Then, after I pay and submit the certification, they may think about repairing or replacing the defective BRAND NEW dryer.
The dryer also lacks any customizable cycle features; my old dryer allowed me to create my own cycle, such as medium heat, extra dry and sturdy fabrics. They offer some downloadable options but they are limited and must be downloaded every time. AND, the remote start option is a joke. To run the remote start option, you have to set the dryer to remote start AT THE DRYER every time? Who designs these machines?
The dryer also lacks any customizable cycle features; my old dryer allowed me to create my own cycle, such as medium heat, extra dry and sturdy fabrics. They offer some downloadable options but they are limited and must be downloaded every time. AND, the remote start option is a joke. To run the remote start option, you have to set the dryer to remote start AT THE DRYER every time? Who designs these machines?
Quality
1
Features
2
Value
1
Response from lg.comBy true, LG Digital Care Team, November 18, 2024
Hey there! We want to help get your new LG dryer running at 100% so your clothes can come out nice and dry. This link (http://spr.ly/6421sY3r5) can provide you with troubleshooting tips to help get your dryer working. So we can make sure you're taken care of, please send us a private message on social media at @LGUSSupport with your contact details, model number, details about the troubleshooting you've tried, and details about your previous conversation with support. We look forward to hearing from you! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
Perfect choice. Love the size and features
on January 30, 2025
Posted by: PAWRLW
Troubles with trying to purchase online. Glad that I was able to get assistance and very happy with the machine.
Response from lg.comBy Anthony, LG Digital Team, February 6, 2025
Thank you for sharing your experience PAWRLW! We're so glad you were able to get the assistance you needed and that you're happy with your machine! We understand online shopping can sometimes be tricky, but we're here to make the process as smooth as possible. If you ever need anything else, don’t hesitate to reach out. We're here to help and appreciate you being a part of the LG family! 💙 ^Anthony
Written by a customer while visiting lg.com
Customer Rating
3
Not drying properly
on March 10, 2021
Posted by: AKRK
from California
[This review was collected as part of a promotion.] I bought this dryer and the clothes and blankets do not completely dry on the normal setting.
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, March 11, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: MN Bigdog
from Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this based on consumer reports and dealer/repair reports. First one would not fire up gas. Check lines for gas, ran checks and got NO GAS code. Dealer was going to repair under warranty but I told them I paid for a new dryer not a refurbished one. Took some talking to get them to replace the unit with a new one but all is good. Still a pain to get connected to ThinQ but once it connects it is great.. Like to be told when cycle is done. So far no problems, and time will tell. Took off one star because had to go thru two units to get one that worked.
Pros: ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com