Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,451 Reviews)
Rating breakdown 1,451 reviews
5 Stars
1,123
4 Stars
194
3 Stars
44
2 Stars
30
1 Star
60
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Customer Rating
5
great buy
on June 6, 2024
Posted by: gator937
[This review was collected as part of a promotion.] we purchased this dryer along with a new LG washer about 1 month ago. We are very pleased with both. We were replacing a pair of LG washer and dryer which we have had for 13 years. This dryer does a great job of drying the clothes and bulky items like comforters. The old dryer was still leaving items damp and was starting to make noise like the rollers need to be replaced. The new dryer is very quiet
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great Machines
on June 3, 2024
Posted by: Anonymous
from Kansas City, Missouri
[This review was collected as part of a promotion.] We bought scratch and dent front load washer and dryer. The experience has been so wonderful. To have so many options built in on both is a blessing. You don't have to guess how to wash or dry anything that fits those. Really is one of the best things we have purchased recently.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Don't buy it!
on May 29, 2024
Posted by: Disappointed R
If I could rate this a 0, I would. Got A BRAND NEW one and BRAND NEW duct/coil setup and have done Everything possible to try and get this junk working. It hasn't and won't run a load without erroring out on something that isn't an issue. PLEASE listen to me when I say stay FAR away from LG Dryers. And if you don't believe me then research it yourself. So many people are having the same issues. It's the WORST purchase I've ever made..
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, LG Social, May 30, 2024
Hi there! This truly isn't the experience we strive for! Let's get you experiencing the best your dryer has to offer! What error codes are displayed on your control panel? Please reach out to us on social media (@LGUSSupport) with your phone, model, & serial numbers. We look forward to making this right! ^Chris
Written by a customer while visiting lg.com
Posted by: tapher1019
from Illinois
Verified Purchase:Yes
I like just about everything about this dryer. Looks good and does a good job drying on any setting. The only issue I am having is connecting it to my WIFI. Washer connected right away but I can't get the dryer to connect
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, March 24, 2026
Hi tapher, thanks for sharing your experience with your LG Gas Dryer DLGX4001B. Great to hear you’re loving how it looks and performs — that’s exactly what we like to hear.
About the Wi‑Fi issue: it’s definitely frustrating when one appliance connects instantly and the other puts up a fight. The dryer should pair just as smoothly as the washer, so something small is likely getting in the way. A quick tip that often helps is making sure the dryer is connecting to a 2.4 GHz network, since many smart appliances don’t support 5 GHz. Restarting the ThinQ app and the dryer’s Wi‑Fi module can also clear things up.
If it still won’t connect, we’re here to help you get it sorted. Feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
About the Wi‑Fi issue: it’s definitely frustrating when one appliance connects instantly and the other puts up a fight. The dryer should pair just as smoothly as the washer, so something small is likely getting in the way. A quick tip that often helps is making sure the dryer is connecting to a 2.4 GHz network, since many smart appliances don’t support 5 GHz. Restarting the ThinQ app and the dryer’s Wi‑Fi module can also clear things up.
If it still won’t connect, we’re here to help you get it sorted. Feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Posted by: CMAReyes
from Chevy Chase
Verified Purchase:Yes
Very good dryer. I had the previous model and lasted 14 years.
Pros: ease of use, Quality
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Sueysurf
from North Ridgeville ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had this a couple of weeks . Sometimes I have to run my delicates more than once but I like my clothes perfectly dry . I love the bedding, antibacterial, and steam sanitary cycle. I will want to try steam fresh for my wrinkled clothes . But I do press the wrinkle cate button which Is an important feature .
Pros: Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Sueysurf
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had my washer for 2 weeks and love the allergiene, bright whites, bedding, towels , and sanitary cycles. I love super clean laundry and these cycles clean to my satisfaction.
Written by a customer while visiting lg.com
Customer Rating
1
You'll be paying extra money in repairs!
on May 22, 2024
Posted by: ElleBee24
Within the first two years, we have had to replace the control panel after the door sensor stopped working, as well as replacing all 3 of the "fins" inside the dryer after they broke off. They're held on by two screws in flimsy plastic holes. I can't say I'll be buying an LG product again.
Quality
1
Features
3
Value
1
Response from lg.comBy LG, June 7, 2024
Hi Elle. Thank you for reaching out regarding your LG dryer, model #DLEX4000B. We understand the inconvenience you've faced with the control panel, door sensor, and the "fins" inside the dryer.
Your feedback is important to us, and we'll share it with our product team for further improvements. If you need any assistance or have further concerns, please send us a private message on social media using @LGUSSupport. We appreciate your understanding and hope to better serve you in the future. ^Win
Your feedback is important to us, and we'll share it with our product team for further improvements. If you need any assistance or have further concerns, please send us a private message on social media using @LGUSSupport. We appreciate your understanding and hope to better serve you in the future. ^Win
Written by a customer while visiting lg.com