Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,451 Reviews)
Rating breakdown 1,451 reviews
5 Stars
1,123
4 Stars
194
3 Stars
44
2 Stars
30
1 Star
60
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Customer Rating
5
Great Features
on June 15, 2024
Posted by: Rhino223
[This review was collected as part of a promotion.] I love the features of this dryer like the WiFi and steam setting. It is a real life saver when you leave the laundry too long and it gets wrinkles. You can easily turn that setting on and 10 minutes later it’s like nothing happened.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Front Load Washer
on June 15, 2024
Posted by: Hollander77
[This review was collected as part of a promotion.] The cycles seem shorter. The clothes come out nice and clean.
Written by a customer while visiting lg.com
Customer Rating
5
Great machine. Great features
on June 15, 2024
Posted by: Mattm72
[This review was collected as part of a promotion.] Bought it a few months ago and we could not be happier. It does SO MUCH MORE than any other machine I've use. The heavy duty and sanitizing features are amazing!
Written by a customer while visiting lg.com
Customer Rating
4
Excellent but paint inside peeling
on June 14, 2024
Posted by: Hag9393939
from Monsey ny
I have this dryer for 2 years. It works great. Dries clothing well. Only problem is that the paint inside the door started to peel.
Pros: ease of use, Quality, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Good product undermined by LG's installation team
on June 14, 2024
Posted by: JFKMass
Good product undermined by LG's installation team.
The product itself probably deserves 5 stars. The installation team was appalling. The re-installation team was not much better.
The product was not leveled, and the team walked away with the leveling wrench supplied with the product. They tramped dirt in and didn't clean up. Their hands dirtied the laundry walls and the product. They didn't know how to install to one side or other of the available space. The second team worked this out. The incompetence of both delivery teams was not helped by their lack of English language skills.
The product itself probably deserves 5 stars. The installation team was appalling. The re-installation team was not much better.
The product was not leveled, and the team walked away with the leveling wrench supplied with the product. They tramped dirt in and didn't clean up. Their hands dirtied the laundry walls and the product. They didn't know how to install to one side or other of the available space. The second team worked this out. The incompetence of both delivery teams was not helped by their lack of English language skills.
That said, two weeks of operation have been incident-free and effective. I recommend the product, but be warned. You'll probably have to supervise them closely when they install it!
Response from lg.comBy LG, June 14, 2024
Hi, there. Thank you for sharing your experience with the LG Dryer (DLEX4000W) model. We understand you expected a smooth and hassle-free installation process for your new unit. We aim to provide knowledgeable, helpful, attentive customer service to ensure a seamless experience. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
3
Disappointed.
on June 11, 2024
Posted by: Gregory78
from Austin, Texas
Purchased 11 mo. ago. Experienced a problem. Dryer would not stop running after cycle completed. Waiting on repair for about a week now. Process has not been that smooth. Discovered that sometimes it will work okay, other times not. Have to unplug it after every use. We are waiting on a new motherboard. Otherwise, I like the dryer.
Pros: Features/Settings
Response from lg.comBy LG, June 11, 2024
Thank you for taking the time to share your experience with us, Gregory. We understand the inconvenience caused by the issue with your dryer and aim to resolve it promptly. At LG, we take pride in delivering exceptional products and services. Your satisfaction is our top priority, and we are dedicated to ensuring a seamless experience. As you already have someone to repair the unit, we assure you that this will be taken care of. In the meantime, if you require any further assistance or have additional concerns, please reach out to our dedicated support team at @LGUSSupport. They will be happy to assist you and provide updates on the repair process. `Liz
Written by a customer while visiting lg.com
Customer Rating
4
Nice but gives error
on June 10, 2024
Posted by: VSB1
from Florida
The only thing that I don't love about the dryer is that it does not go through an entire cycle without asking to remove the lint. It always gives the same error of D80. We cleaned out the pipe before we had it installed and even had the installers come back to check the connection. Sometimes there is the tiniest bit of lint. When i saw that other people had this issue, I realized that the machine was sensitive.
Pros: Style/Design, Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Sleek, Beautiful Dryer
on June 8, 2024
Posted by: mikeyferr
from Crown Point, IN
[This review was collected as part of a promotion.] Beautiful dryer! Extremely quiet. Has dried our clothes with no problem every time. Very nice features. No complaints
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com