Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
1,112
4 Stars
192
3 Stars
42
2 Stars
28
1 Star
50
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Posted by: RACK
from Boston
Verified Purchase:Yes
[This review was collected as part of a promotion.] I thought my previous LG washer was wonderful. My new LG is WONDERFUL. Features make it so easy to pick the perfect wash for fabric and/or dirt level. Most of my laundry can use cold water with desired results.
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ToriT
from Central Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really like this high tech dryer. The ability to control things in the app is great and I love the email updates. I just wish there was a way to change the default settings. I like my clothes on the dryer side and it’s a pain to switch everything to “more dry” every time
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: MSciame
from FL
Verified Purchase:Yes
I bought this dryer and the matching LG WM4000HWA washer a couple of months ago and I've been very pleased with their performance. I upgraded from the previous LG models and find that this dryer dries clothes much faster and produces fewer wrinkles even if you forget to unload right away. For items that are very susceptible to wrinkles, I love the Steam Fresh function for touch ups. The clothes come out dry and smooth. The only problem I've had was snagging of small items in the vent openings around the lint trap. This didn't happen often but I called LG and they sent me a new lint trap that has resolved the issue thus far. Another nice feature is the LG app that sends a message to your phone when your clothes are done washing and drying. I'm very happy with both the washer and the dryer.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ed Wilson
from The Villages Florida
Verified Purchase:Yes
This dryer after the very first load, threw off error codes and the clothes did not dry properly. I would not recommend this dryer, in fact we had it returned, and they sent us a new replacement dryer.
The new dryer was even worse as it would not start at all. All the lights came on but the dryer would not work at all.
I WOULD NOT RECOMMEND THIS MODEL ESPECIALLY AFTER 2 DRYERS WERE BAD.
Pros: Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, August 18, 2023
Thank you for taking your time in leaving us a review regarding your dryer. Our top priority is that we get you back in working order. We would be pleased to investigate why this issue continues to happen. We must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Lemon, lemon, lemon.
on November 17, 2023
Posted by: Chill8
from San Diego
My 2 month-old LG gas dryer doesn’t heat. Instead of replacing my dryer, they say they will fix it. IT’S BRAND NEW! Do not buy an LG dryer unless you like lemons.
Quality
1
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 20, 2023
Hey there, no one likes when our appliances start to wear and tear. We do have a 1-year parts and labor warranty on all our products, so we are here to support you through this. Please send us a private message via our social media accounts, @LGUSSupport. We'd like to look into this concern further with you. ~Tegan
Written by a customer while visiting lg.com
Posted by: Fabio92
from Houston, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this product 3 weeks ago and it’s phenomenal. Great dryer, fast and silent!
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sean8081
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got my washer dryer set a month ago and love them
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Disappointed.
on June 11, 2024
Posted by: Gregory78
from Austin, Texas
Purchased 11 mo. ago. Experienced a problem. Dryer would not stop running after cycle completed. Waiting on repair for about a week now. Process has not been that smooth. Discovered that sometimes it will work okay, other times not. Have to unplug it after every use. We are waiting on a new motherboard. Otherwise, I like the dryer.
Pros: Features/Settings
Response from lg.comBy LG, June 11, 2024
Thank you for taking the time to share your experience with us, Gregory. We understand the inconvenience caused by the issue with your dryer and aim to resolve it promptly. At LG, we take pride in delivering exceptional products and services. Your satisfaction is our top priority, and we are dedicated to ensuring a seamless experience. As you already have someone to repair the unit, we assure you that this will be taken care of. In the meantime, if you require any further assistance or have additional concerns, please reach out to our dedicated support team at @LGUSSupport. They will be happy to assist you and provide updates on the repair process. `Liz
Written by a customer while visiting lg.com