Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,435 Reviews)
Rating breakdown 1,435 reviews
5 Stars
1,117
4 Stars
192
3 Stars
43
2 Stars
29
1 Star
54
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Customer Rating
1
Horrible! Lint backs up onto dryer door
on June 2, 2026
Posted by: Terrible Dryer
from Cecilton MD
Dryer makes knocking noise and lint backs up onto dryer door and gasket. When you open the door debris falls out everywhere and is stuck on the gasket, that I have to brush off myself and clean that mess up as well. Techs tell me it’s because of my exhaust duct is too long. Specifications state I can have up to 36ft, I have 20ft with 3 elbows. All within the range. LG tells me it’s not a common problem and they don’t know what to do. Refuses to replace my dryer. Techs just check pressure and blame vent. Dryer exhaust has been completely cleaned out so that’s not the issue. This product is built poorly and LG will not accept responsibility. I wouldn’t recommend this dryer to anyone!! Option to upload pictures is here but won’t let me upload. Go figure!
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 11, 2026
Hello. We appreciate you sharing your experience with your LG DLEX4000W Dryer. We want you to feel supported with both performance and next‑step options, and your feedback helps us see what’s been happening on your end.
When a knocking sound occurs or lint gathers near the door, confirming that the dryer is level, ensuring the lint filter is fully seated, and checking that the exhaust duct has smooth airflow can help improve performance while a technician evaluates the drum rollers, seals, and vent path. You can also review additional noise‑related guidance here:
https://www.lg.com/us/support/help-library/lg-dryer-noise-from-the-dryer--20154774023458
If you’d like us to review your case details or assist with next steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James
When a knocking sound occurs or lint gathers near the door, confirming that the dryer is level, ensuring the lint filter is fully seated, and checking that the exhaust duct has smooth airflow can help improve performance while a technician evaluates the drum rollers, seals, and vent path. You can also review additional noise‑related guidance here:
https://www.lg.com/us/support/help-library/lg-dryer-noise-from-the-dryer--20154774023458
If you’d like us to review your case details or assist with next steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (10) ratings-only reviews
Overall Customer Rating
3.8
Features
4
Quality
2.6
Value
3