Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,422 Reviews)
Rating breakdown 1,422 reviews
5 Stars
1,111
4 Stars
192
3 Stars
42
2 Stars
28
1 Star
49
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Posted by: RL Wilcox
Verified Purchase:Yes
Bought this about a year ago and I love all the different settings it has
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: skud007
from New Jersey
Verified Purchase:Yes
We like the new Washer & Gas Dryer from LG. First-time LG appliance purchase except for a refrigerator existing in home we purchased (and that is workhorse). Design and style played a part (color, shape, ease-of-use) and thus far about 45 days in it is working very nicely. Quick cycle and load sensor are nice features.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: elizabethc
from Chapel Hill, NC
Verified Purchase:Yes
I bought this dryer to match the LG washing machine which I also bought to replace my old one, based mainly on Consumer Reports recommendations. They both suck compared to my previous machines. I waited until I had used the machines for a couple of months, and spent some quality time with LG help line, before reviewing.
- First, the standard height of washers and dryers apparently has been increased, I guess in order to accommodate all the additional useless features or the wifi that I don't use (because it would be one more thing to have to fix, I have some experience with so-called "smart" appliances). This increase in height necessitated remodeling my laundry room, since my workspace needed to be raised to accommodate this new model.
- The drum is much too big now. Once you sort clothes by color, type, temperature, etc, you want to be able to do several smaller loads, not one humongous load.
- The biggest con is that the dryer does not have a sensor to signal when clothes are dry. If it decides that the clothes need 55 minutes, then my god it will bake your clothes for 55 minutes, whether they are already dry or not. My previous dryer would beep as soon as ANY of the clothes were dry, and I could take them out and continue the cycle with the rest. This dryer does not.
- Also a big con is that the dryer is very rough on clothes. I have had clothes damaged by the dryer.
- And on top of that, this dryer leaves them wrinkled! Maybe because of the baking tendency noted above. I have tried various settings. And no I do not leave the clothes in the washer for long after washing, I transfer them soon after. And I use dryer balls. And remove clothes promptly from dryer. (My old dryer did also have an automatic feature at end of cycle to cool down and continue tossing if clothes were dry and you did not remove immediately, this one does not).
- The manual is useless, it does not even give the cycle options/instructions for use, only troubleshooting. You are obliged to look online. I have cleaners, and airbnbs staying here and using the machines, so they need to have more intuitive and logical dashboard.
- Finally, instead of just a quick beep to signal the end of the cycle, the dryer plays an irritating song.
So no I cannot recommend this dryer (or the matching washer). It is difficult to imagine that LG ever tested this dryer with consumers, there are so many things wrong with it.
- First, the standard height of washers and dryers apparently has been increased, I guess in order to accommodate all the additional useless features or the wifi that I don't use (because it would be one more thing to have to fix, I have some experience with so-called "smart" appliances). This increase in height necessitated remodeling my laundry room, since my workspace needed to be raised to accommodate this new model.
- The drum is much too big now. Once you sort clothes by color, type, temperature, etc, you want to be able to do several smaller loads, not one humongous load.
- The biggest con is that the dryer does not have a sensor to signal when clothes are dry. If it decides that the clothes need 55 minutes, then my god it will bake your clothes for 55 minutes, whether they are already dry or not. My previous dryer would beep as soon as ANY of the clothes were dry, and I could take them out and continue the cycle with the rest. This dryer does not.
- Also a big con is that the dryer is very rough on clothes. I have had clothes damaged by the dryer.
- And on top of that, this dryer leaves them wrinkled! Maybe because of the baking tendency noted above. I have tried various settings. And no I do not leave the clothes in the washer for long after washing, I transfer them soon after. And I use dryer balls. And remove clothes promptly from dryer. (My old dryer did also have an automatic feature at end of cycle to cool down and continue tossing if clothes were dry and you did not remove immediately, this one does not).
- The manual is useless, it does not even give the cycle options/instructions for use, only troubleshooting. You are obliged to look online. I have cleaners, and airbnbs staying here and using the machines, so they need to have more intuitive and logical dashboard.
- Finally, instead of just a quick beep to signal the end of the cycle, the dryer plays an irritating song.
So no I cannot recommend this dryer (or the matching washer). It is difficult to imagine that LG ever tested this dryer with consumers, there are so many things wrong with it.
Quality
3
Features
2
Value
2
Response from lg.comBy Alice Feliz V. Luna, Social Media, July 18, 2023
Hi, Elizabeth. Thank you for reaching out to us. We're sorry that the dimensions of the LG Dryer don't meet your needs. Regarding all the other issues you've encountered with this, we want to help you. Please please send us a private message with your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: jasonfromlouisville
from Louisville
Verified Purchase:Yes
We had an older (2017-ish) model of this washer & dryer. Recently moved to a home and decided to leave them behind, but loved them so much that we just bought the newer version. They've been perfect thus far. Easy to use, does a great job with washing and drying, plenty of cleaning options without being overwhelming. Definitely recommend.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kv83
from Boerne, tx
Verified Purchase:Yes
We are very happy with this dryer, so many settings and runs very quietly.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Steven Packard
from Illinois
Verified Purchase:Yes
We moved into a new house and had to replace all of the appliances. We chose to go with LG units for everything. This dryer had to be converted to propane but the Service Tech did it in a matter of mins. The unit works well. It is quiet and efficient. We are still learning about some of the advanced features but are impressed so far.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Daya0088
from San Antonio, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] this is a GREAT washer. bought it bundled with the dryer AND pedestals which makes switching loads easy AND quick, as the doors open to make it all so much more convenient
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Patrick display name
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to use, straightforward controls, economical and quiet!
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com