Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,451 Reviews)
Rating breakdown 1,451 reviews
5 Stars
1,123
4 Stars
194
3 Stars
44
2 Stars
30
1 Star
60
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Customer Rating
1
Lint trap a huge problem
on October 20, 2021
Posted by: AmyMC77
from Boynton Beach, FL
[This review was collected as part of a promotion.] We bought this dryer and the matching washer. The washer is amazing. The dryer is terrible. The first one we got didn’t heat up at all. The second one we got destroyed our clothes with the known lint trap problem that catches the clothes and tangles them then tears them when they get free. The lint trap is POORLY designed and barely catches any lint at all instead when you open the door lint comes out everywhere, then when you pull the lint trap to empty it there’s nothing in the trap because it gets “cleaned off” and it falls deep into the dryer which is scary from a fire standpoint. Since this is a known issue for quite some time, that I discovered AFTER I believed Consumer Reports and purchased it. LG needs to do the right thing and redesign the lint trap. After our second one we switched to a different brand and are very happy!
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 20, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: RC27
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love love love this dryer, so many drying options, works quickly & quietly and I love the little tune it plays when my clothes are dry! All our LG appliances play a little tune when done, very nice.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jorgilius
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had lg products in the past I liked them and I want to keep on buying them
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Good, but expected more.
on October 10, 2021
Posted by: Aaron042
from Phoenix, AZ
For the price, I was shocked this dryer didn't come with the inside Dryer Rack. Also, not sure if it was suppose to or not, but ours didn't come with the water hoses that you are suppose to use to hook it up! I was also shocked on this! Another trip the store and was unexpected. Overall, I like the dryer, but it seems LG is finding ways to cut corners! I just hope this doesn't mean quality is going to be down as well!
Pros: Style/Design
Quality
5
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Gooftmath
from Homestead,Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my LG dryer two weeks ago and it works perfectly. I love that I get a notification on my phone when the load is done.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ges777
from Grosse Ile Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] Recently I purchased the DLGX4001W Turbosteam Gas Dryer. This dryer replaced a 15 year old LG gas dryer. The old dryer still worked (which is a testament to the quality of LG). I replaced it because I wanted it to match my new washer. The updates are really nice especially the wifi enabled feature. This was quite a challenge to set up, I had to have my geek friends help. They had to set up a 2.4 gigahertz wifi as this didn't seem to want to work with the 5 gigahertz wifi. I really enjoy using this feature as it notifies me when the load is done. This really frees me up to do other things without forgetting about the clothes in the dryer. I also like the digital panel. I tried the steam part of the dryer on a shirt and it came out wet, so perhaps I don't understand how to use it. In general I like the new dryer and feel it's a significant upgrade to my old one.
Pros: ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: MAMOMMY
from Linda,CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my set a couple months ago and works great.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: BBFG
from NH
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have used this washer for almost three. months now. Excellent machine, would recommend it to anyone.
Pros: Style/Design, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com