Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,422 Reviews)
Rating breakdown 1,422 reviews
5 Stars
1,111
4 Stars
192
3 Stars
42
2 Stars
28
1 Star
49
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Customer Rating
2
Dryer has 1 job. Can't do it.
on September 24, 2024
Posted by: Not only one Disappointed
from Kansas City
[This review was collected as part of a promotion.] Has 1 job. Doesn't do it. This dryer looks nice and has satisfying controls, but the dryer sensor doesn't work and it cuts off before completely drying a load. So instead of nice clean laundry, we have to contend with damp, mildewy surprise. It shouldn't be that hard to create a dryer that actually dries clothes.
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy true, LG Digital Care Team, September 27, 2024
Hey there. We appreciate you letting us know about what's happening with your LG dryer not fully drying your clothes. We always want to ensure your units are working at 100% so you can have the best experience possible. We'd be happy to provide you with this link (http://spr.ly/6428oFcl6), which offers steps on how to run an installation test, which includes troubleshooting tips after the test is complete. If you need any more help, please send us a private message on social media at @LGUSSupport with your contact details and model number. We look forward to hearing from you! *Josh
Written by a customer while visiting lg.com
Customer Rating
4
Great Features
on September 6, 2024
Posted by: MP Rocklin
[This review was collected as part of a promotion.] This is our second DLEX4000B. Very happy with the features and dry time.
Written by a customer while visiting lg.com
Customer Rating
5
Gorgeous and works beautifully
on September 9, 2024
Posted by: BigCash
from New Orleans
[This review was collected as part of a promotion.] My first stackable unit. And everyone was right, the clothes are so much cleaner.
Pros: Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: John A
from wall nj
Verified Purchase:Yes
[This review was collected as part of a promotion.] Enjoy the variety of features the dryer has. Like the ability to inject steam to reduce static and to refresh garments. Also like the WIFI feature to control dryer remotely and to check when the dryer has completed.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, March 24, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Arnold7000
from Omaha, NE
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this about a month ago all of our clothes dry really fast and it’s easy to use.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Bethwaterski
from High Ridge, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] We received a dryer that would not heat up. We called and it was replaced. Our new one works great and we love it.
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Response from lg.comBy Sandy, Social Media, March 8, 2022
Beth we are happy to hear the new one is working great and please reach out to us if you ever have any issues or concerns.^Sandy
Written by a customer while visiting lg.com
Posted by: Alfsun
from Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] If you use energy saving, it takes long time to dry. Too expensive. We bought this to match washer we had to buy.
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: SamWDS
from Washington, DC
Verified Purchase:Yes
It's been sitting in our entryway for a few weeks now, because the delivery company (XPO) has repeatedly failed to install it. So this is really a bad review of the delivery company that LG has chosen to use, rather than the product itself.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 27, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com