Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,440 Reviews)
Rating breakdown 1,440 reviews
5 Stars
1,118
4 Stars
192
3 Stars
44
2 Stars
29
1 Star
57
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Customer Rating
4
Easy decision
on September 1, 2024
Posted by: Jna jna
I bought refrigerator washer&dryer. Easy setup and use.
Response from lg.comBy Anthony, LG Digital Team, May 13, 2025
That’s the kind of effortless setup we love to hear, Jna Jna! Your LG refrigerator, washer, and dryer are designed for simplicity and performance, so you can enjoy seamless convenience in your home. The DLEX4000B brings powerful drying with easy-to-use features—perfect for keeping laundry day stress-free! Thanks for choosing LG! 🔥✨ ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Never worked
on September 1, 2024
Posted by: 4650
I purchased the dryer in early July. It hasn't worked yet after almost eight weeks. Warranty claim sent out twice. Last time tech came out was almost three weeks ago. Now dealing with Presidential Lison Team which yielded several texts and no action in over a week. Eight weeks without a dryer or resolution!
Response from lg.comBy LG Digital Care Team, September 2, 2024
Hello there. We appreciate you telling us about your experience with your LG dryer and our service team. Warm, clean clothes straight from the LG dryer always leave us with a cozy feeling, and we want you to enjoy that feeling, too! Please reach out to us on social media @LGUSSupport with your contact info. We'll be happy to look into this further to see what additional updates or insights we can provide you! *Joseph
Written by a customer while visiting lg.com
Customer Rating
5
Beautiful machines!
on August 31, 2024
Posted by: JES7
from New Hampshire
[This review was collected as part of a promotion.] I love my LG washer & Dryer!
I haven’t connected to WiFi yet but am enjoying how well they work and how clean my clothes are!
I haven’t connected to WiFi yet but am enjoying how well they work and how clean my clothes are!
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, February 20, 2026
Hi Jes, we appreciate you sharing your experience. We understand how satisfying it is when new appliances look great and perform even better, and it’s wonderful to hear you’re enjoying your 7.4 cu ft Ultra Large Capacity Smart Wi‑Fi Enabled Front Load Electric Dryer with TurboSteam and Built‑In Intelligence model DLEX4000B. Clean results, smooth operation, and an easy‑to‑use design are exactly what this dryer is built to deliver. Once you connect to Wi‑Fi, you’ll be able to take advantage of even more smart features, but it’s great that you’re already loving the performance.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
5
New beginnings
on August 31, 2024
Posted by: NS51
[This review was collected as part of a promotion.] I have used LG for 15 years. I moved this year and left behind two great machines for the new owners. I just love my new dryer. It has a beautiful look, too.
Response from lg.comBy ^Rich, LG Digital Care Team, March 20, 2026
Hi there, thank you for sharing your experience. We understand how great it feels when a new appliance performs exactly as expected, and it’s great to hear your 7.4 cu. ft. Ultra Large Capacity Smart Wi‑Fi Enabled Front Load Electric Dryer with TurboSteam and Built‑In Intelligence DLEX4000B has been a strong start in your new home. The sleek design and smart features are built to make laundry easier, and it’s great to know you’re enjoying it.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
5
Mom likes it
on August 30, 2024
Posted by: AngieGRM
[This review was collected as part of a promotion.] It’s pretty good. I bought it for my mom. I do miss being able to throw a load in without having to care what mode to put it on but my mom loves it
Response from lg.comBy ^Rich, LG Digital Care Team, March 20, 2026
Hi Angie, thank you for taking a moment to share your experience. We understand how important it is for an appliance to fit the needs of everyone using it, and it’s great to hear your 7.4 cu. ft. Ultra Large Capacity Smart Wi‑Fi Enabled Front Load Electric Dryer with TurboSteam and Built‑In Intelligence DLEX4000B has been a hit with your mom. The built‑in intelligence is designed to simplify the process, even if it feels a bit different from traditional dryers, and it’s great to know she’s loving it.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
5
on August 28, 2024
Posted by: Ellie320
from Rose City MI
[This review was collected as part of a promotion.] I had this for over a month now I love it very much. Drys like a dream. love the big drum. Just wish it was a stainless-steel drum. I noticed it has scratches on the inside of drum already from drying jeans. Probably from the zippers.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, April 8, 2026
Hello, Ellie! We’re glad to hear how much you’re enjoying your LG Dryer and that the big drum and smooth drying performance are hitting the mark. It’s great knowing it’s been a dream to use so far. Stainless‑steel drums are a popular preference, and we appreciate you sharing your thoughts. Zippers can sometimes leave light marks, but it’s nice to hear the dryer is still delivering the results you’re looking for! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Nice machine, great service
on August 24, 2024
Posted by: Peanut1121
from Towson, MD
[This review was collected as part of a promotion.] We are Two months in with this dryer, and are very satisfied. It is quiet, and performs beautifully. Also, the installation service was very confident and professional.all
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, March 26, 2026
Hi, there. Thank you for sharing your experience with the LG Dryer (DLEX4000W) model. It’s wonderful to hear that two months in, it’s still performing beautifully for you. This unit is built with an ultra‑large capacity, Sensor Dry technology, and quiet operation, which explains why it’s been such a smooth addition to your home. It’s also great to know the installation team delivered confident and professional service. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
4
Nice looking set, easy to use intuitive features.
on August 24, 2024
Posted by: JoeDuck
[This review was collected as part of a promotion.] I have used this washer dryer pair for about three weeks now, no issues. I am surprised that the dryer runs cool about halfway through the dry cycle when clothes are still wet but have been told this is normal and part of the energy saving feature. Hum... that doesn't make sense to me so I have switched off energy save and started using the timed dry feature and this gets my clothes dryer faster without over drying.
Written by a customer while visiting lg.com