Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Average customer rating
4.6
(1,451 Reviews)
Rating breakdown 1,451 reviews
5 Stars
1,123
4 Stars
194
3 Stars
44
2 Stars
30
1 Star
60
95%of customers recommend this product.
(
674 out of
709)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Dual Inverter HeatPump Technology - Black Steel
Posted by: TooSoon
from Maine
Verified Purchase:Yes
[This review was collected as part of a promotion.] This dryer was installed two weeks ago. Installation was straightforward. So far, I’ve only done two loads and everything worked as expected. I found the manual often difficult to interpret, and especially so for setting up the ThinQ wifi. For example, it if not clear whether the word device is referring to the dryer or the smartphone. Also, a lot of trial and error is involved in learning to use the controls. I hope this will improve over time. Note. I am a native english speaker with a PhD in physics.
So far, I don’t have enough experience wit this machine to recommend it to someone else. Ask me again after six months or a year.
So far, I don’t have enough experience wit this machine to recommend it to someone else. Ask me again after six months or a year.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy Jennifer, Social Media, February 2, 2022
When setting up the ThinQ app you want to make sure your router is set for 2.4GHz, anything higher is not compatible. Also the wireless network name (SSID) has to be a combination of letters and numbers, special characters will not work. You want to make sure that the security protocol of the router is set to WPA2, otherwise network set up may fail.
Once you are cleared the setup you should be able to download new and specialized cycles that are not included on the dryer. With the app you will also get energy monitoring advice, venting tips and smart diagnosis feature that helps you troubleshoot or diagnosis any issues. This app is a wonderful smart home companion tool. ^Jennifer
Once you are cleared the setup you should be able to download new and specialized cycles that are not included on the dryer. With the app you will also get energy monitoring advice, venting tips and smart diagnosis feature that helps you troubleshoot or diagnosis any issues. This app is a wonderful smart home companion tool. ^Jennifer
Written by a customer while visiting lg.com
Posted by: 2KSmom
from Knoxville, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] A lot of features, but not exactly what I need. Seems more focused on heavy-duty cleaning where I would rather have a super gentle cycle like hand washable.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: John58p
from Cleveland, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought it a few months ago, and we are really happy. Great product and easy to use. Does a great job.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Grim12
from CHarlotte
Verified Purchase:Yes
[This review was collected as part of a promotion.] Quiet and vibration free. Smaller than others but has larger capacity.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Shayb
from Diamond Bar, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We are loving our new dryer. It is so quiet and dries so quickly. We love that it has WiFi and notifies us on our phone when it has completed drying so you can get the clothes out right away. This is a perfect size for large towels and other large loads as well.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: fastedy
from MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the steam , well made , like the way it work and the machine look good
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Dennis in FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased this washer works fine - only have to reset a couple times like a computer - other than that works well
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy Daphane , LGE Social Media, February 2, 2022
Your review says washer but the product selection is dryer DLEX4000W. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Kim3641
from Hawaii
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this dryer. It works great, easy to use. Great design
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com