Customer reviews from lg.com
LG - SIGNATURE 5.8 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and ezDispense - Brushed Platinum Steel
Average customer rating
4.2
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
25
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
5
Customer Reviews for LG - SIGNATURE 5.8 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and ezDispense - Brushed Platinum Steel
Customer Rating
5
From Skeptical to Seriously Impressed
on February 25, 2026
Posted by: Kang L
from NJ
I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
Here's my review:
I’ve used this washer about 6 times over the past 6 weeks, and I genuinely look forward to doing laundry with it! ;)
First, it’s beautiful. I love the clean, minimal design. There aren’t a bunch of knobs and buttons everywhere. It’s just a sleek touchscreen panel, and it makes the whole laundry area feel more modern.
The feature I ended up loving (a lot) the most is the automatic detergent dispenser (ezDispense). I was actually concerned about this because I had seen some mixed reviews, but it completely won me over. You get two detergent reservoirs, so you don’t have to measure detergent every time or keep bottles sitting out. I currently use one for my regular detergent and the other one for delicates. Once they’re filled, you can just put the bottles away and forget about it — it makes the space feel so much tidier.
The reservoirs are also bigger than they look, which surprised me. When I first turned the machine on, it gave me a empty detergent error, but that was just because ezDispense setting is turned on by default. If you don’t want to use it, you can turn off the setting or even configure it to use just one reservoir. I also love that you can set the exact amount of detergent you want as the default and tweak it per load if needed. It feels very customizable without being complicated.
The preset cycles have also been really nice. I’ve tried AI wash, swimwear, dresses, and bedding. I especially love the swimwear cycle (I never thought about having swimwear washed by a machine; always handwashed them before.. so I''m happy!). It’s nice not having to think too much about the settings; the machine kind of takes care of it for you.
Performance-wise, it just does its job really well. It handles large loads easily, and it’s surprisingly quiet. Even during high spin cycles, it stays very stable and doesn’t shake or move around.
The ThinQ app is another small thing that I didn’t think I’d care about but actually appreciate. Getting notifications when a cycle finishes is convenient, especially when I’m doing other things around the house.
Overall, I’m honestly impressed. It feels thoughtfully designed, powerful, and easy to use. I didn’t get the SideKick pedestal washer initially, but after using this, I can see how it would be an amazing addition — I’ll probably add it later.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy LG, March 2, 2026
Hi, Kang! We appreciate you sharing your experience with your LG Washer, and it’s great to hear how much you’re enjoying the sleek design, ezDispense feature, and the helpful preset cycles. The quiet performance, large capacity, and ThinQ notifications really make laundry feel easier, and it’s wonderful knowing the unit has been such a strong fit for your routine! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Premium in Every Detail
on February 16, 2026
Posted by: JinL
from New Jersey
I am a family of an LG employee, and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
This is my first time using a Signature product, and now I truly understand why it is considered a premium line. Even though it features a touchscreen, the interface is incredibly smooth and responsive. Everything transitions quickly and effortlessly.
The capacity is impressive. It easily handles large loads, including bulky bedding, without any issues. I connected it with LG ThinQ, and I was honestly surprised by how many features are available. There are so many settings I can configure and personalize. Being able to customize the washer to fit my own preferences makes it extremely convenient and enjoyable to use.
One feature I especially appreciated is the interior light. When I ran my first load, I was curious to see how it was performing. Being able to turn on the light and check inside while it was running gave me reassurance that everything was working properly.
There has been a lot of discussion about the automatic detergent dispenser, and I agree that it can feel a bit confusing at first. I adjusted some settings incorrectly in the beginning and accidentally ran a load without detergent. However, once I got used to the system, I found it incredibly convenient. It also made me realize that I had been using far more detergent than necessary before. The automatic dispensing system helps ensure the proper amount is used every time.
I also purchased the SideKick pedestal washer as an accessory. It integrates seamlessly with the main unit, and I can control it directly from the primary washer. That level of integration is both convenient and thoughtfully designed.
As for drawbacks, the detergent drawer is located at the bottom of the machine. Most washers have it positioned at the top, so having it lower does feel slightly inconvenient. Additionally, there is no dedicated bleach compartment, which may be a downside for some users.
Aside from those points, the washing performance is excellent. It is spacious, powerful, and overall an outstanding washer.
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 19, 2026
Hi, Jin. We appreciate you sharing such a detailed experience with the LG SIGNATURE Washer (WM9900HSA) model. It’s great to hear how much you’re enjoying its advanced design and performance. It’s wonderful that the smooth touchscreen, impressive mega capacity, and the deep customization available through LG ThinQ are all elevating your laundry routine. The interior drum light is a favorite for many, and it’s great to know it gave you added confidence during your first wash. The automatic detergent dispenser can take a moment to learn, and we’re glad it’s now making your cycles more efficient. Your experience with the SideKick pedestal washer and how seamlessly it integrates with the main unit is exactly what the SIGNATURE line is designed to deliver. We understand your notes about the detergent drawer placement and the absence of a bleach compartment, and we appreciate you calling those out while still highlighting the washer’s powerful overall performance. You can also explore additional care tips and features for your model here: https://www.lg.com/us/support/product/lg-WM9900HSA. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ – LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
A Beautiful Upgrade That Exceeded My Expectations
on February 14, 2026
Posted by: WM9900HSA
from NJ
I am a [friend or family member] of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
I’ve always known that among Korean brands, LG stands at the top when it comes to home appliances. That’s why our washer and dryer were already LG, and we’ve been extremely satisfied with them—they were the top-tier models at the time of purchase and have performed beautifully.
When I found out that I had been selected to try this new washer, I honestly felt like I had won the lottery. Seeing it in person made me even happier—the design is sleek, modern, and truly luxurious. It instantly elevated the look of our laundry room.
Since I was already familiar with LG products, getting started was effortless. What impressed me most was how thoroughly it cleans with just a small amount of detergent. Once again, I’m amazed by LG’s outstanding quality and performance.
I feel honored to have had this opportunity, and I’m already convincing my husband that we should upgrade our dryer to the matching model. Having the full set would make our laundry room look even more elegant and cohesive.
Thank you, LG!
When I found out that I had been selected to try this new washer, I honestly felt like I had won the lottery. Seeing it in person made me even happier—the design is sleek, modern, and truly luxurious. It instantly elevated the look of our laundry room.
Since I was already familiar with LG products, getting started was effortless. What impressed me most was how thoroughly it cleans with just a small amount of detergent. Once again, I’m amazed by LG’s outstanding quality and performance.
I feel honored to have had this opportunity, and I’m already convincing my husband that we should upgrade our dryer to the matching model. Having the full set would make our laundry room look even more elegant and cohesive.
Thank you, LG!
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 16, 2026
Hi! We appreciate you sharing such a warm and thoughtful review of your experience with the LG washer. The way you described the sleek design, the effortless setup, and the impressive cleaning performance really shows how naturally the LG unit fit into your home. It’s great to hear that it elevated your laundry space and even has you thinking about completing the set with the matching LG dryer. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Huge Capacity & Smart Features
on February 12, 2026
Posted by: echoi73
from Sparkill, NY
"I am a family member of an LG employee, and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG."
This commercial-sized washer is an absolute beast. The capacity is incredible—I can toss in a large, overflowing laundry basket and still have room to spare. While the massive drum means I have far fewer laundry days, the only "danger" is letting the clothes pile up since I know the machine can handle a mountain of laundry in a single cycle.
The automatic detergent and softener dispenser is a total game-changer. I just fill the bottom tray with detergent and softener, and the machine intelligently senses the load size to dispense the perfect amount every time. It’s a lifesaver for a busy household; there’s no more measuring or messy pouring, and it's so simple even my kids can do their laundry now.
Operationally, the machine is impressively quiet. It’s barely audible until it hits the high-speed spin cycle. I also appreciate the accuracy of the "time remaining" display, which takes the guesswork out of when a load will actually be finished.
My only minor gripe is the all-touch screen. I personally prefer the tactile feel of a traditional dial/buttons, but I have to admit the display is sleek and very responsive once you get the hang of it.
Overall, this is a robust, intelligent appliance that genuinely takes the chore out of laundry. It is a must-have for large families or anyone tired of cramming bulky items into standard-sized machines.
Pros: ease of use, Features/Settings
Quality
5
Features
5
Value
4
Response from lg.comBy LG, February 16, 2026
Hello! We appreciate you sharing such a vivid and thoughtful review of your experience with the LG washer. The way you described the massive capacity, the smart detergent dispenser, and the quiet operation really shows how well the LG unit is supporting a busy household. Your note about the touchscreen adds a nice personal touch, and it’s great to hear how much the overall performance has elevated your laundry routine. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Clothes are so soft!
on February 11, 2026
Posted by: Randi girl
We had a smaller capacity washer and dryer and switched to this new LG Signature model including the sidekick washer. The capacity provides so much room especially in the dryer that everything feels much softer coming out. We also switched the dryer from gas to electric and I think that also made a difference. We connected the sidekick to the main washer control panel and it is so convenient to use both washers. The AI cycle is the one we utilize the most as it selects based on what is put in the washer or dryer. Very satisfied with both the washer and dryer.
Pros: Performance
Quality
5
Features
5
Value
4
Response from lg.comBy LG, February 13, 2026
Hi, Randi. Thanks for taking the time to share your experience. It’s great to hear how much you’re enjoying the LG Washer (WM9900HSA) model along with the SideKick washer. The large‑capacity design, softer results from the dryer, and the convenience of running both washers together truly highlight the strengths of this model. It’s also wonderful to know the AI cycle has been a helpful feature in managing different loads with ease. For more details about the product, visit https://www.lg.com/us/washers-dryers/lg-signature-wm9900hsa-front-load-washer. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ ‑LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Great machine (WM9900HSA) Review
on February 11, 2026
Posted by: Anonymous
We’ve been using the LG SIGNATURE WM9900HSA washer for several weeks now, and it has completely changed how we think about laundry. This washer feels truly premium in both performance and design.
The first thing you notice is how quiet and smooth it is. Even with large or bulky loads, the machine runs with minimal vibration, which makes a big difference in a home setting. Everyone in my household has commented about this.
It looks sleek and modern in the laundry room and definitely lives up to the LG SIGNATURE name. My favorite feature is the AI wash and the fact that I can start the load from my iphone. I've never experienced a wifi washer and it's a game changer.
Overall, this washer delivers, and feels very high-end; it's absolutely worth it.
I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 16, 2026
Hi, Emiliano. We appreciate you sharing such an energizing review of your LG washer. The way you described the smooth, quiet performance, the premium design, and the convenience of AI wash and iPhone control really shows how seamlessly the LG unit has elevated your laundry routine. It’s great to hear how well it fits into your home and how much your household is enjoying the upgrade. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
A True Upgrade to My Laundry Routine
on February 10, 2026
Posted by: jacypark
I am a [friend or family member] of an LG employee, and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
I received the LG SIGNATURE WM9900HSA washer as a gift, and after using it for a while, I can honestly say I’m very impressed.
Before this, I had a large-capacity GE washer. Even though it was designed for big loads, I often felt like my clothes didn’t come out as clean as I hoped. I also felt a bit nervous whenever I washed bulky items like comforters because the machine would sometimes become unbalanced and cause strong vibration during the cycle.
With this LG washer, I noticed a difference right away. The cleaning feels much more thorough, and even when I wash heavy or oversized loads, the machine runs smoothly with very little vibration and stays stable. Now I don’t feel worried starting a big load, which has been a huge relief.
One feature I’ve really appreciated is the steam cycle. It gives me extra confidence that clothes, bedding, and towels are being cleaned more deeply, and it’s especially nice for items that need a more hygienic wash.
I also love the design — it looks sleek and modern, and the large touch screen makes everything feel high-end but still easy to use. The controls are intuitive, so I got used to it pretty quickly.
The large capacity has been one of the biggest benefits for my household. I can wash bedding and big loads without splitting them up, which saves a lot of time. It’s also quieter than I expected.
Another feature I really appreciate is the automatic detergent dispenser. Not having to measure detergent every time is surprisingly convenient, especially on busy days.
Overall, this washer feels like a true premium upgrade for me. It not only looks beautiful but also gives me confidence that my laundry is getting properly cleaned without the issues I experienced before. I’ve been very happy with it.
Response from lg.comBy LG, March 2, 2026
Hello! We appreciate you sharing such a thoughtful review of your LG Washer, and it’s great to hear how much of a premium upgrade it’s been for your home. The improved cleaning performance, smooth handling of bulky loads, and low vibration really show the strength of this model. The steam cycle, sleek touchscreen design, large capacity, and ezDispense feature all add to that high‑end, easy‑to‑use experience you described. It’s wonderful knowing the washer gives you confidence with every load and fits so well into your routine! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Nice washer to own - good functionality and looks!
on February 10, 2026
Posted by: mdab12
from New Jersey
I am a family member of an LG employee, and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
I used this product for about two weeks now and I am very pleased with the capacity, cycle options, ease of operation and looks! One of the main concerns in older reviews regarding soap dispenser error seems to be resolved now, as we didn't face it so far. Cycles are easy to choose from the interface and the washer performed well with various loads (bedding, washable rug, regular clothes). Noise levels are okay as well. Looks very sleek and is a great addition to our laundry with existing LG dryer we got last year. Overall I am very satisfied with the product so far, will definitely recommend to others.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy LG, February 11, 2026
Hello! We appreciate you sharing your experience with your LG washer, and it’s great to hear how well the LG unit has been performing for you so far. Your notes about the capacity, cycle options, ease of use, and how smoothly it handled everything from bedding to rugs really highlight what makes this model such a strong fit for busy homes. It’s also encouraging to hear that the dispenser concern mentioned in older reviews hasn’t shown up for you. Pairing it with your existing LG dryer sounds like a perfect match for your laundry space. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com