Customer reviews from lg.com
LG - SIGNATURE 5.8 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and ezDispense - Brushed Platinum Steel
Average customer rating
2.6
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
3
Customer Reviews for LG - SIGNATURE 5.8 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and ezDispense - Brushed Platinum Steel
Customer Rating
1
Really Disappointed
on August 30, 2025
Posted by: Anonymous
from Gilroy, Ca
I am really disappointed in the washers performance. I loved my old washer and dryer, we moved, so I bought the top of the line. I focused on large capacity. I don’t like that there is no bleach compartment and having the soap and softener preloaded makes it impossible to switch between laundry products. I am also disappointed in the amount of stains that remain on our clothes after washing them. My whites aren’t getting white and towels don’t smell fresh. So expensive and I’m soooo disappointed.
Pros: Features/Settings
Quality
2
Features
1
Value
1
Response from lg.comBy LG Digital Care, August 30, 2025
Hey there! We appreciate your review of your SIGNATURE LG front-load washer. We recommend adding bleach directly to the tub via bleach tablets or packets while using warm or hot water when washing white garments. We cannot stress enough not to use liquid bleach with this washer. We also have a quick guide if you're experiencing odor or not fresh-smelling loads of laundry here: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757. If you are experiencing smells and bleach stains after this, please send us a message on social media @LGUSSupport. We would like to be of assistance and help out until you get fresh white loads of laundry completed without a hitch! ~ Ryan
Written by a customer while visiting lg.com
Customer Rating
1
Bad Design
on September 20, 2025
Posted by: GBOlaz
from Texas
From the door the dispenser “ door open issue started. Secondly, I am not sure what LG was thinking by not including liquid bleach in the dispenser.. This move is awful and insensitive.
Quality
1
Features
2
Value
1
Response from lg.comBy LG Digital Care Team, September 21, 2025
Thank you for sharing your experience with the WM9901HBA washer, this model uses the ezDispense® system, which is optimized for detergent and softener, but it does not include a built-in bleach dispenser. This was designed to prioritize detergent automation and fabric protection, but your feedback is valuable and will be shared with our teams. If you have additional feedback, be sure to reach us through social media @LGUSSupport! ^Jose
Response from lg.comBy LG Digital Care Team, September 20, 2025
Hey there. We understand how certain design choices on your LG washer can impact your experience, especially when you rely on your appliance to perform consistently. Your feedback highlights areas where we can better meet expectations. It’s important to us that our products support your routine with ease and reliability. However, we want to help you with your door. Please email us at lgdigitalcare@lg.sprinklrsupport.com with your contact details and a brief description of what you're experiencing. Thanks for letting us know what matters most to you, and we will be waiting for your message so we can help you. ^David
Written by a customer while visiting lg.com
Customer Rating
5
So Pretty and Work So Good!
on November 13, 2025
Posted by: Daniel Brown
The design is so pretty and looks very luxury! My friends all say it’s so beautiful. I didn’t think it will work this good because some reviews not so good, but really it’s amazing. I like it so much and I want to tell my friends to buy too!
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, November 19, 2025
Hi, Daniel. Thank you for sharing your thoughts about your LG Washer! It's awesome to hear that you love the beautiful, luxury design and that it’s performing even better than expected. It’s wonderful to know your friends admire it too and that you’re excited to recommend it to others. Thanks for choosing LG! #LifeisGood ^James
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
3
Features
3
Quality
3
Value
3