Customer reviews from lg.com
LG - 7.3 Cu. Ft. Smart Electric Dryer with Steam and EasyLoad Door - Alpine White
Average customer rating
3.2
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
17
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
15
Customer Reviews for LG - 7.3 Cu. Ft. Smart Electric Dryer with Steam and EasyLoad Door - Alpine White
Customer Rating
1
Worst Dryer Ever
on July 2, 2026
Posted by: Mike7509432850943
Apparently there is a known issue where a gap between the lint filter and drum catches clothes (mostly draw strings) and ruins whatever clothes get caught. We have had this dryer for 1 month and it has already ruined multiple pieces of clothing.
Response from lg.comBy LG, July 6, 2026
Hello, Mike. We appreciate you sharing your thoughts and review regarding your LG Dryer, model DLGX8601BE. We always aim to deliver highly efficient garment care and premium performance for your laundry routines, and we want to ensure your clothing items are handled with total care and protection during every cycle. To help optimize the internal drum environment and ensure a seamless tumbling experience, we recommend verifying that the lint filter housing is completely clean and clear of any trapped debris, and ensuring the lint trap itself is pushed down entirely flush into its slot until it securely clicks into position. For detailed troubleshooting insights regarding garment safety and drum optimization, please visit this helpful guide at https://www.lg.com/us/support/help-library/lg-dryer-clothes-are-damaged--20154720307749?srsltid=AfmBOop8hhbvbejiyzWiA9JAKp8g7gomZg_Xtdpl2pohmyEQSMNM2d8v. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Nice Dryer
on June 30, 2026
Posted by: Mrdlaw
Dryer works fine but I had to have their repairman come out and see why I kept getting a duct blockage warning. There was no blockage and he had to reprogram the sensor.
Response from lg.comBy LG, June 30, 2026
Hello! We are glad to hear that your LG Dryer is working fine and keeping your laundry routine on track. We understand your inquiry regarding the duct blockage warning, and we appreciate your patience with the sensor adjustment. We will certainly share this feedback with our product team to help refine our sensor systems moving forward. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance on inquiries and questions. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Design Flaw Snagging and Twisting Laundry
on June 23, 2026
Posted by: AlphaXYZ
from Las Vegas, NV
There is a design flaw where the channel and gap between the lint filter housing and the drum housing can snag edges of your laundry as it spins around inside the dryer.
This has nothing to do with the lint filter being dirty or not seated fully. In fact, it has nothing to do with the lint filter.
The design flaw is the channel and gap between the lint filter HOUSING and the dryer's drum housing snagging laundry.
This does not happen with all loads, but happens consistently and regularly enough to be a design flaw issue, warranty case, and/or lemon case.
Quality
1
Features
4
Value
1
Response from lg.comBy LG, June 29, 2026
Hi. We appreciate your time sharing your review for your LG Dryer model DLGX8601BE. We always aim to provide a gentle and efficient care experience for your laundry, and we want to help ensure your garments stay in pristine condition. To keep your items moving smoothly, we recommend inspecting the drum interior for any temporary obstructions, ensuring loads are sorted by fabric weight, and using a mesh garment bag for delicate or loose-threaded items to safeguard them during the cycle. You can also view helpful guidance regarding clothing care on our official resource page at https://www.lg.com/us/support/help-library/lg-dryer-clothes-are-damaged--20154720307749. We want to help ensure your laundry routine operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Ruining clothing
on May 26, 2026
Posted by: Benjamin1976
from Asheville NC
This dryer has a design flaw that causes clothing with drawstrings and/or clothing made of thin material to be ruined. The drying includes a plastic housing that holds the lint filter. There is a gap between this housing and the rest of the dryer. Frequently, drawstrings or thinner materials will get caught in this gap. Meanwhile, the rest of the garment is getting spun around by the other clothing. In the short time we have owned this dryer, we have had several drawstrings ripped off and other clothing items ruined due to being stretched out or ripped. The only solution seems to be to put all clothing in mesh bags, which is ridiculous for a dryer this expensive. LG needs to redesign this housing. To do right by its customers, LG should offer a fix for customers who already purchased the machine.
Quality
1
Features
4
Value
2
Response from lg.comBy LG, May 27, 2026
Hello, Benjamin. Thank you for sharing your experience with your LG DLEX8600BE Dryer. We appreciate you letting us know how the lint filter housing has affected your laundry items, and we understand how important it is for the drum and filter area to handle delicate fabrics and drawstrings without causing damage. Clothing getting caught near the lint filter can happen when lightweight items move toward the front of the drum, and using mesh bags for items with straps or strings can help protect them while drying. You can also review steps that help prevent fabric damage here: https://www.lg.com/us/support/help-library/lg-dryer-clothes-are-damaged--20154720307749
If you’d like us to take a closer look at your unit and explore additional options together, please reach out to us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
If you’d like us to take a closer look at your unit and explore additional options together, please reach out to us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
Written by a customer while visiting lg.com
Customer Rating
1
Terrible
on May 24, 2026
Posted by: TDeMay
from Orange county CA
I purchased this set 4 weeks ago, dryer ruins clothes, everything gets caught and twisted, LG sent out a repair man that replaced the “design flaw” near the lint filter. It still catches and twists everything, not to mention my clothes are never fully dry even after 60 min on high. The washer twist and wraps everything together. I am very unhappy with this purchase. My friend bought the same set and is having the same problem. Why are you still selling this set with a known design problem? These aren’t cheap.
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy LG, May 26, 2026
Hi. We appreciate you sharing your experience with your LG DLGX8601BE Dryer, and we want you to feel confident that we’re here to support you. We hear how the twisting, snagging, and incomplete drying have affected your laundry routine, and your detailed feedback helps highlight the areas that may need attention. When clothing gets caught or damaged near the lint filter area, checking that the filter is fully seated, the housing is clear of debris, and the drum is rotating smoothly can help reduce fabric catching. For damp loads, confirming the venting path is clear, the load size allows for good tumbling, and selecting a sensor‑dry cycle aligned with the fabric type can improve results. Our guide walks through the key steps to prevent damage and improve drying performance:
https://www.lg.com/us/support/help-library/lg-dryer-clothes-are-damaged--20154720307749
If you’d like us to take a closer look at your unit or explore next steps together, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
https://www.lg.com/us/support/help-library/lg-dryer-clothes-are-damaged--20154720307749
If you’d like us to take a closer look at your unit or explore next steps together, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
Written by a customer while visiting lg.com
Customer Rating
1
Dryer Eats Clothes
on May 3, 2026
Posted by: Bummed out Laundress
from Northern California
I purchased this dryer 2 weeks ago. Every load I dry some article of clothing gets stuck in-between the lint filter area and the drum. You name it, socks, undies, shirts, even sheets! The company I bought it from has been here to try and adjust the filter but it didn't help.
Pros: ease of use
Quality
1
Features
5
Value
4
Response from lg.comBy LG, May 6, 2026
Hi, Thank you for sharing what’s happening with your LG Dryer. We appreciate the clear details about clothing getting caught between the lint filter area and the drum, especially since this started so soon after installation. We’d like to take a closer look at your specific model and the adjustments already attempted so we can see how we can assist moving forward. To allow us to properly investigate the details of your specific product model and to see how we can assist with your LG dryer lint filter issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-dryer-fabric-is-damaged--20154712671042 ^James
Written by a customer while visiting lg.com
Customer Rating
1
DO NOT BUY! Design Flaw
on March 21, 2026
Posted by: TMJM
Dryer gets clothing, draw strings, and dryer sheets stuck between the drum & lint filter and has ruined multiple articles of our clothing. We actually exchanged for another unit assuming it was a defective item, but the second dryer had the same issue, so we returned.
Response from lg.comBy LG, March 24, 2026
Hi, Teren. Thanks for sharing what happened with your LG Dryer, especially with clothing and dryer sheets getting caught between the drum and lint filter on not just one unit but even the replacement. We appreciate you calling this out, and we want to take a closer look at the specific model involved so we can review the situation more clearly.
To allow us to properly investigate the details of your specific product model and to see how we can assist with your dryer‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-dryer-clothes-are-damaged--20154720307749 ^James
To allow us to properly investigate the details of your specific product model and to see how we can assist with your dryer‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-dryer-clothes-are-damaged--20154720307749 ^James
Written by a customer while visiting lg.com
Customer Rating
2
Dryer settings difficult to customize
on July 13, 2025
Posted by: Jok234
from Metairie, LA
I am not a fan of this dryer. It is very difficult to customize settings like temperature and time. I guess the idea is to use their preset settings, but they are honestly terrible and will shrink all of your clothes if you do not adjust the settings. So basically the only feather you can use is quick dry in order to adjust the time and temp.
Pros: Style/Design
Quality
2
Features
1
Value
1
Response from lg.comBy LG DIgital Care, July 15, 2025
Thanks for sharing your thoughts on the DLGX8601BE—we truly appreciate the feedback! Our LG dryers are designed with preset cycles to simplify everyday laundry, but we absolutely understand the need for more personalized control, especially when it comes to fabric care and avoiding shrinkage. The Quick Dry option is a great go-to for manual adjustment that might offer more flexibility for your routine. We'd love to help you explore those settings further to make sure you're getting the best experience possible. Simply send us a private message with your contact details through our social media platforms @LGUSSupport and we'd be happy to help! ^Anthony
Written by a customer while visiting lg.com