Customer reviews from hp.com
HP - Laptop 17-cn3123nr 17.3" Intel Core i5-1335U 16GB RAM 512GB SSD Win 11 Home - Silver
Average customer rating
4.3
(1,275 Reviews)
Rating breakdown 1,275 reviews
5 Stars
821
4 Stars
257
3 Stars
68
2 Stars
36
1 Star
93
85%of customers recommend this product.
(
302 out of
355)
Customer Reviews for HP - Laptop 17-cn3123nr 17.3" Intel Core i5-1335U 16GB RAM 512GB SSD Win 11 Home - Silver
Posted by: Fred123456789
from western ny
Verified Purchase:Yes
Very nice laptop. Waited for a sale, called support for information on windows 11 installation and received an additional 5% off while ordering with the customer service folks. Boot time is exceptional. The features work as they should. After multiple weeks, did not encounter ANY issues. 17" display is crisp, I have already referred this model to a friend.
Written by a customer while visiting hp.com
Posted by: Vira V.
from Plainfield, Il
Verified Purchase:Yes
Delivery is right on time and laptop works perfectly...would be nice if it came with sd card and finger print readers
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Montani
from West Virginia
Verified Purchase:Yes
The cursor and screen freezes while scrolling or browsing. It is slow. I can’t install my MS Office Pro Plus 2016 due to an error caused by not being able to install some part of it with error 1713. The case seems cheaply made. The lettering on the keyboard appears to be fading on heavily used keys. The power cord connection is on the wrong side. The power button is in a ridiculous place. I am a long time HP customer and have owned numerous HP products. I am an 80 year old retired computer and network Tier III engineer who worked for AT&T, Lucent Technologies, and Avaya. I am very disappointed with this HP laptop. Not being able to install my licensed Office Pro Plus 2016 is one of my top complaints.
No, I would not recommend this to a friend.
Value
2
Quality
2
Written by a customer while visiting hp.com
Posted by: Walter Ann
from New Hampshire
Verified Purchase:Yes
Every couple days the computer refuses to connect to the internet. I had a service person install a new DNS server but that did not solve the problem. Other computers in the house are using the internet when this one can't so it's not the server. I have to reset the server each time this happens. Very disappointing.
No, I would not recommend this to a friend.
Response from hp.comBy Alexis, HP Care, August 14, 2023
Hi Walter,
Very sorry to hear this is happening to you. Of course, this is not the kind of experience we wish for our customers and can certainly imagine how frustrating this is.
I would like to recommend first that you try this link for help with Wi-Fi issues: https://support.hp.com/us-en/help/computer/internet-network-issues
If you are still having trouble after trying that out or would prefer more guided assistance, please don't hesitate to reach out to our support team for help at support.hp.com.
Alexis
HP Care
Very sorry to hear this is happening to you. Of course, this is not the kind of experience we wish for our customers and can certainly imagine how frustrating this is.
I would like to recommend first that you try this link for help with Wi-Fi issues: https://support.hp.com/us-en/help/computer/internet-network-issues
If you are still having trouble after trying that out or would prefer more guided assistance, please don't hesitate to reach out to our support team for help at support.hp.com.
Alexis
HP Care
Written by a customer while visiting hp.com
Customer Rating
1
1.Returned - advertise the base speed of processors. Custom color sent was two toned lazy build
on August 9, 2023
Posted by: Disappointed Customers
from Florida
Verified Purchase:Yes
Laziest custom build ever
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: Hello Kitty!
from Chicago
Verified Purchase:Yes
I love my laptop. It was a great purchase. It works perfect for home-based business.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
from Myrtle Beach, SC
Verified Purchase:Yes
I find this laptop great for me and my wife. I love the 17" screen and the clarity is really good. It is very light and just works great
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: MarViv1
from Colorado
Verified Purchase:Yes
So far that laptop is great. I like that is has two hard drives and it starts-up in no time. It feels great while in use, it is one of the best computers I have owned.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com