Customer reviews from hp.com
HP - Laptop 17-cn3123nr 17.3" Intel Core i5-1335U 16GB RAM 512GB SSD Win 11 Home - Silver
Average customer rating
4.3
(1,276 Reviews)
Rating breakdown 1,276 reviews
5 Stars
822
4 Stars
257
3 Stars
68
2 Stars
36
1 Star
93
85%of customers recommend this product.
(
302 out of
355)
Customer Reviews for HP - Laptop 17-cn3123nr 17.3" Intel Core i5-1335U 16GB RAM 512GB SSD Win 11 Home - Silver
Customer Rating
4
Like My new 17" Laptop except for the fading keys on the keyboard
on September 28, 2025
Posted by: Stock Trader
from Texas
Verified Purchase:Yes
My last 17" HP Laptop lasted about 10 years before the no replaceable battery warned me of 6% life left and I knew it was time for a replacement, so I purchased this one at a remarkably great value. All is well with this one for the first couple of weeks, except for the white printing on the keys on the keyboard are already fading to the point that I have already had to purchase a stencil set to put over the keys so I can readd them. My old HP Laptop did not have this problem after 10 years, and the keyboard keys on it still appear like new, so I am quite disappointed in the way that the keys on this new PC have faded so drastically so soon
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Rathboss
from chetek,wi
Verified Purchase:Yes
So Far it looks like a great unit only problem is that the hard drive is the one part that I over looked it is not a large as the one it was purchased to replace, totally my fault an oversight on my part. From the little I have used it setup was easy plug it in and turn it on the machine does it all.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Trep One
from Slidell Louisiana
Verified Purchase:Yes
I found that the mouse is too sensitive. The skin felt cheep and thin . Lost sound for two days, also it showed a blue screen than timed out. It just turned back on the next morning. after a few tries of turning it on and off it powered up.
No, I would not recommend this to a friend.
Features
4
Performance
2
Written by a customer while visiting hp.com
Posted by: Doctor S
from Texas
Verified Purchase:Yes
I am pleased overall with my new laptop. I would have liked a couple additional USB ports and I don't like that the on/off button is buried on the Function key line. This is my first time using Windows 11 and I do not like it as much as Windows 8-10. Things that were intuitive with previous Windows OS require more work to accomplish with Windows 11. That, however, isn't an HP issue. The laptop itself is durably built, light, and powerful.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
Very very very good. Best computer I have ever owned. By far one of the most quality computers for all that you can do on it. Great performance for great price. Would buy it everytime if given the chance.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Rick96382
from Sequim, WA
Verified Purchase:Yes
This PC has everything I was looking for at a good price. The size, speed, extra HD and SSD and adequate RAM and CPU fit our needs. We were not looking for a gaming PC but one that would replace an old HP desktop for portability and space saving. This PC fit the bill perfectly. Picture and sound resolution and quality are acceptable. No problems setting up and transferring personal files and photos from the older PC.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Edward_A
from Chicago area
Verified Purchase:Yes
Special price made me buy it the value keeps giving
Written by a customer while visiting hp.com
Posted by: M. Dunn
from Detroit
Verified Purchase:Yes
As advertised.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com