Customer reviews from roku.com
Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Average customer rating
4.5
(579 Reviews)
Rating breakdown 579 reviews
5 Stars
470
4 Stars
46
3 Stars
12
2 Stars
11
1 Star
40
85%of customers recommend this product.
(
291 out of
342)
Customer Reviews for Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
3
Only Records For 12 Seconds
on December 29, 2023
Posted by: K9bitten
from Portland Maine
Has a great video quality but the problem is it will only record for 12 seconds when it detect motion. Not very useful.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Hi there, this doesn't sound right, and we’re here to help. Each time your smart home camera detects motion or sound, it captures a video clip and saves up to 1-minute for as long as the camera is connected to power. With that being said, always ensure that the camera is securely connected to the power and internet. Try to plug the camera into a different power outlet and restart the router and modem. Ensure that the Roku Smart Home app and the camera’s firmware are up to date. If it still does not work, delete the camera from the app and re-set it up. Please follow the article for the detailed setup process:
https://support.roku.com/article/7714778678679. If the issue persists, please contact us at https://support.roku.com/contactus. We hope this helps. Roku Customer Advocate
https://support.roku.com/article/7714778678679. If the issue persists, please contact us at https://support.roku.com/contactus. We hope this helps. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Requires paid subscription to be really usable
on March 21, 2024
Posted by: John B
from Camp Hill, Pa
I have bought 4 of these and they were relatively easy (but not a snap) to set up. Bought Micro SD Cards as recommended so I could self monitor the cameras when motion or event was detected. However, unlike other cameras I have had by other more mature security systems, you can not open and view the events that are recorded on the cards unless you pull the card, stick it into your PC and then view it. This totally defeats the ability to self monitor especially remotely. So against my best intentions, I had to purchase their monitoring subscription so I could get the notifications and then view the video recordings remotely. I wish I had not purchased the SD cards at all. As has often been said, "Read Description of Capabilities Very Carefully"!
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 2, 2024
Hello there, we apologize for the misunderstanding. Just to clarify, an SD card does not replace the Roku Smart Home subscription. The subscription allows you to record events directly to the cloud, which means you can view these events on the Roku Smart Home mobile app for up to 14 days. On the other hand, the SD card provides physical storage and serves more as a failsafe or backup that needs to be removed and connected to your computer or laptop. However, there are certain events (such as Time-lapse and Scheduled recordings) that can be viewed either in the app or via your computer. We have an article available that goes into more detail here: https://support.roku.com/article/7875140351383. We value your feedback and are eager to expand our services.
We hope this clears things up and appreciate you choosing Roku!
Roku Customer Advocate
We hope this clears things up and appreciate you choosing Roku!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Complete failure
on November 30, 2024
Posted by: Trav
from Woodstock GA
All of my Roku Smart home devices have slowly but surely failed. The quality of these products are surprisingly poor of long term. So my so that I'm no longer considering a Roku TV product.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, December 2, 2024
Hi Trav, we appreciate your time for sharing your experience. It's clear that this situation does not meet our standards, nor is it expected behavior for this camera. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great!
on January 29, 2025
Posted by: Lowlow6
from Hattiesburg Ms
Great helps me to alert when someone or something is on my property.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on February 3, 2025
Posted by: Shani
from FL
Good picture & don't even need night mode can see clear with day.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Works and easy setup
on May 18, 2025
Posted by: eagle d
Works good and easy setup just make sure you select 2.4 GHz and not the 5 GHz: from your router.
Written by a customer while visiting roku.com
Customer Rating
1
Loved it until they changed their subscription
on July 20, 2025
Posted by: Disappointed user
from Pennsylvania
I LOVED the Roku camera and it’s what I recommended to anyone that was looking for cameras for their homes. I didn’t have the subscription because without it you could still get snapshot pictures of what triggered the motion detected alarm. With us being on an extremely tight budget that feature was unexplainably important because we can shell out extra money each month for a subscription. Roku has now changed that feature as of 3 days ago and now unless you’re watching the live feed you don’t receive any knowledge of what was happening in your cameras view. Extremely disappointing because I really did love the cameras for their price point and because they didn’t force you to get a subscription but now they are forcing you to
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, July 26, 2025
Hello! We understand that the events/still images were helpful after receiving a motion notification, and we appreciate you sharing that feedback. Your input is valuable, and we’ve passed this along to our product team as they continue improving the experience. If there's anything that we can help you with in the future, please don't hesitate to reach out to us. Thanks again! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Run Away
on July 28, 2025
Posted by: Dandy
from Brea, CA
Bought a Roku indoor camera and installed a 32 gig card. After downloading the app, I could view events on the card through the app and view through the camera real time on my phone.
I purchased 2 more cameras and was going to install them but I could not see new events anymore. Tried to backup and reload the memory card but it still wouldn’t show new events. After reading the instructions again, I am not getting new events on the memory card so I tried to call for support. No support! Chat bot support is worthless and NO REAL SUPPORT !!!
I would NOT suggest buying the Roku line of products because when they do not work, you will have no recourse. BTW I have 3 Roku indoor cameras for sale cheap…
I purchased 2 more cameras and was going to install them but I could not see new events anymore. Tried to backup and reload the memory card but it still wouldn’t show new events. After reading the instructions again, I am not getting new events on the memory card so I tried to call for support. No support! Chat bot support is worthless and NO REAL SUPPORT !!!
I would NOT suggest buying the Roku line of products because when they do not work, you will have no recourse. BTW I have 3 Roku indoor cameras for sale cheap…
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, August 8, 2025
Hello Dandy! Thank you for bringing this issue to our attention. I want to clarify that the SD card slot is available only on the older two-legged indoor camera model (CS1000X). The newer one-legged model (SCS11R) does not include an SD card slot. If you’d like to view recorded video events, you can sign up for a Roku Smart Home Subscription. This includes access to event recordings and more. We hope this clears things up. If there's anything that we can help you with in the future, please don't hesitate to reach out to us. Thanks again for sharing. Roku Customer Advocate
Written by a customer while visiting roku.com