Customer reviews from roku.com
Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Average customer rating
4.6
(615 Reviews)
Rating breakdown 615 reviews
5 Stars
502
4 Stars
49
3 Stars
12
2 Stars
11
1 Star
41
85%of customers recommend this product.
(
291 out of
342)
Customer Reviews for Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
5
Easy easy easy!
on July 29, 2023
Posted by: Matt
from St Louis
Bought a few of these yo kick the tires and love them and the easy of the ability to see them on the tv.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Decent
on November 11, 2023
Posted by: Indoor Camera
from Waleska Georgia
I bought this because things of mine and my boyfriends started to go missing from our room because of our roommates. When we first got it and was on the free trial, everything was perfect. Now that the trial is over I cannot turn on the notifications for motion detection. Plus now the camera is picking up car lights coming in from the window every morning, which it wasn’t doing before. Product is decent for the price. Maybe it’s just the app but definitely won’t be getting another for home security at our next place of residence. Especially if the issue doesn’t resolve.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Hi Natalie, thanks for taking a moment to share. We'd like to help! You should still be receiving notifications, even without a monthly subscription. The difference is that the notifications will be a snapshot of the motion that was detected, rather than a video recording that was available during the subscription's free trial.
If you're not receiving any notifications at all for new motion, this is unusual and our team can help. Please visit support.roku.com/contactus to begin chatting with an agent.
As a tip, if the car lights are causing too many notifications, you can create a detection zone within the camera settings that may help.
We hope to get your issues resolved soon!
Roku Customer Advocate
If you're not receiving any notifications at all for new motion, this is unusual and our team can help. Please visit support.roku.com/contactus to begin chatting with an agent.
As a tip, if the car lights are causing too many notifications, you can create a detection zone within the camera settings that may help.
We hope to get your issues resolved soon!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Only Records For 12 Seconds
on December 29, 2023
Posted by: K9bitten
from Portland Maine
Has a great video quality but the problem is it will only record for 12 seconds when it detect motion. Not very useful.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Hi there, this doesn't sound right, and we’re here to help. Each time your smart home camera detects motion or sound, it captures a video clip and saves up to 1-minute for as long as the camera is connected to power. With that being said, always ensure that the camera is securely connected to the power and internet. Try to plug the camera into a different power outlet and restart the router and modem. Ensure that the Roku Smart Home app and the camera’s firmware are up to date. If it still does not work, delete the camera from the app and re-set it up. Please follow the article for the detailed setup process:
https://support.roku.com/article/7714778678679. If the issue persists, please contact us at https://support.roku.com/contactus. We hope this helps. Roku Customer Advocate
https://support.roku.com/article/7714778678679. If the issue persists, please contact us at https://support.roku.com/contactus. We hope this helps. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Requires paid subscription to be really usable
on March 21, 2024
Posted by: John B
from Camp Hill, Pa
I have bought 4 of these and they were relatively easy (but not a snap) to set up. Bought Micro SD Cards as recommended so I could self monitor the cameras when motion or event was detected. However, unlike other cameras I have had by other more mature security systems, you can not open and view the events that are recorded on the cards unless you pull the card, stick it into your PC and then view it. This totally defeats the ability to self monitor especially remotely. So against my best intentions, I had to purchase their monitoring subscription so I could get the notifications and then view the video recordings remotely. I wish I had not purchased the SD cards at all. As has often been said, "Read Description of Capabilities Very Carefully"!
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 2, 2024
Hello there, we apologize for the misunderstanding. Just to clarify, an SD card does not replace the Roku Smart Home subscription. The subscription allows you to record events directly to the cloud, which means you can view these events on the Roku Smart Home mobile app for up to 14 days. On the other hand, the SD card provides physical storage and serves more as a failsafe or backup that needs to be removed and connected to your computer or laptop. However, there are certain events (such as Time-lapse and Scheduled recordings) that can be viewed either in the app or via your computer. We have an article available that goes into more detail here: https://support.roku.com/article/7875140351383. We value your feedback and are eager to expand our services.
We hope this clears things up and appreciate you choosing Roku!
Roku Customer Advocate
We hope this clears things up and appreciate you choosing Roku!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Complete failure
on November 30, 2024
Posted by: Trav
from Woodstock GA
All of my Roku Smart home devices have slowly but surely failed. The quality of these products are surprisingly poor of long term. So my so that I'm no longer considering a Roku TV product.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, December 2, 2024
Hi Trav, we appreciate your time for sharing your experience. It's clear that this situation does not meet our standards, nor is it expected behavior for this camera. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great!
on January 29, 2025
Posted by: Lowlow6
from Hattiesburg Ms
Great helps me to alert when someone or something is on my property.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on February 3, 2025
Posted by: Shani
from FL
Good picture & don't even need night mode can see clear with day.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Works and easy setup
on May 18, 2025
Posted by: eagle d
Works good and easy setup just make sure you select 2.4 GHz and not the 5 GHz: from your router.
Written by a customer while visiting roku.com