Customer reviews from roku.com
Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Average customer rating
4.5
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
440
4 Stars
44
3 Stars
12
2 Stars
10
1 Star
38
85%of customers recommend this product.
(
291 out of
341)
Customer Reviews for Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
1
Home Unprotected after Firmware Update
on November 2, 2023
Posted by: Lora
from New Mexico
I have had these cameras for over a year with limited issues. The last firmware update, 11/1/23, 3.0.2.7095, has left my home with the inability of the cameras to notify me when there is movement or sound. I literally had to spend my night buying a different product and programming and installation. I am beyond frustrated.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Best Purchase
on October 23, 2024
Posted by: Yoterson
from Maine, USA
I have used this camera outdoors despite it being an indoor camera. It has served me well for going on 3 years no without being taken off the house it has braved Northern New England winters no problem. I would buy another.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Camera is no good if you want to record anything
on January 17, 2023
Posted by: Stan
from Florida
Camera will not record any activity unless you pay for a subscription service. Even if you put your own SD card in the camera, it still will not record to the SD card unless you pay a fee it will only take one snapshot of whatever is happening if you want to do live view on your camera it is fine, good camera for that purpose, but I feel if I pay for my own SD card, then I should be able to record directly to that, without paying a fee.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, January 18, 2023
Hi Stan, thank you for your kind feedback. Our team is always on the lookout for new ways to improve and we’ll be sure to pass your comments along to our product team.
Please know that when using a MicroSD card all recordings can be viewed for free without a paid subscription. While some of these recordings can be viewed directly from the Roku Smart Home mobile app, you can view all of your recordings by removing the micro SD card and connecting it to your computer or laptop. We offer a helpful FAQ article of all MicroSD features here: https://support.roku.com/article/7875140351383.
If there is anything that we can assist you with along the way, don't hesitate to reach us at support.roku.com. We hope this helps!
Roku Customer Advocate
Please know that when using a MicroSD card all recordings can be viewed for free without a paid subscription. While some of these recordings can be viewed directly from the Roku Smart Home mobile app, you can view all of your recordings by removing the micro SD card and connecting it to your computer or laptop. We offer a helpful FAQ article of all MicroSD features here: https://support.roku.com/article/7875140351383.
If there is anything that we can assist you with along the way, don't hesitate to reach us at support.roku.com. We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on July 29, 2023
Posted by: Kathy
from Iowa
I bought this a few months ago and I was happy I did
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Missing a key feature
on November 14, 2022
Posted by: KCoronado
from San Diego, CA
In-app playback of video captured to the SD card is not available on the Roku app. To see video stored on the Roku device you have to remove the card from the camera and move it to your computer. This makes it very inconvenient to review video unless you pay for the subscription, especially in cases where the camera is not readily accessible.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, November 14, 2022
Hi Kory, thank you for your kind feedback. Our team is always on the lookout for new ways to improve our products and we’ll be sure to pass your comments along to our product team.
While a continuous recording must be viewed on your computer, if you have a Roku Outdoor Camera SE, you can view a scheduled recording in the smart home app. All MicroSD features are outlined here: https://support.roku.com/article/7875140351383.
If there is anything that we can assist you with along the way, don't hesitate to reach us at support.roku.com. We hope that you continue to enjoy the new product line up.
Thank you!
Roku Customer Advocate
While a continuous recording must be viewed on your computer, if you have a Roku Outdoor Camera SE, you can view a scheduled recording in the smart home app. All MicroSD features are outlined here: https://support.roku.com/article/7875140351383.
If there is anything that we can assist you with along the way, don't hesitate to reach us at support.roku.com. We hope that you continue to enjoy the new product line up.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Roku Indoor Camera SE Package does NOT work....
on December 13, 2023
Posted by: Ted C
Bought 4 new Roku Indoor Camera SE for our home, the Package DOES NOT MENTION that you can only use these with 2.4 Wifi....I have 5G and they will not work, so a waste of time, returned them for a refund
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Terrible quality
on March 25, 2023
Posted by: Trav
from Woodstock, GA
Terrible device. Very bad sound and glitchy recordings. Just VERY SORRY i bought 2 of them.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Does not always record
on August 12, 2023
Posted by: Shelly32
from New Hampshire
My cat was stolen by my mailman, the camera captured her coming up the driveway but never walking back down, only way out. Luckily I have good neighbors. My camera is not far from the router and I have good WiFi. This is not the first time the camera has not captured what it should. This camera should have the option to insert an SD card so it can always record even when it thinks there’sa bad connection. The picture quality is great and I do love the automatic notifications when there is movement. I’m just disappointed that in a time when I needed it to work, it didn’t.
Written by a customer while visiting roku.com