Customer reviews from roku.com
Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Average customer rating
4.6
(647 Reviews)
Rating breakdown 647 reviews
5 Stars
531
4 Stars
50
3 Stars
12
2 Stars
11
1 Star
43
85%of customers recommend this product.
(
291 out of
344)
Customer Reviews for Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
5
Cameras
on July 13, 2023
Posted by: Anonymous
from Boaz Alabama
Awesome works very well features are great good picture cwality
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Easy set up-clear videos
on June 16, 2023
Posted by: Rapos2
from RI
Just received the 2-indoor camera pack. Was hesitant to order due to people saying it wouldn't connect to wifi, no notices of movement, but my cat walked in the room and there was no hesitation in notification. We hoped it would work facing outside to view our vehicles (we live in an apt) and the picture is as clear as the living room. May change star rating after having it on while we are not home. So far, glad to have purchased and even more happy about the cost.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, June 29, 2023
Hi there, we appreciate you taking the time to share your experience with us. If there is anything that we can assist you with along the way, don't hesitate to connect with a member of our support team at support.roku.com/contactus. We hope that you continue to enjoy the new product!
Roku Customer Advocate
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Beware!!! NO CUSTOMER SUPPORT
on May 18, 2023
Posted by: Unhappy customer
Purchased 2 doorbells and 3 cameras, only problem is I’ve never received my cameras, tried numerous emails to customer service for them only to go unanswered, and of course there’s no telephone number for you to call to be found anywhere on their site…
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, June 29, 2023
Hi Christopher, we're sorry to hear about your experience and we're here to help. A member of our escalation team has taken over your case. Rest assured, we're working to get this resolved for you, and we appreciate your patience. Please check your email inbox for further instructions.
Thank you,
Roku Customer Advocate
Thank you,
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Don't waste your money
on May 14, 2023
Posted by: Thisisjunk
from Washington
This thing is junk don't waste your money it's nothing but problems and now it doesn't even send me notifications anymore it's useless
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 15, 2023
Hi Blake, we're sorry to hear that you're having troubles and we're here to help!
Depending on whether you're using the app on an iOS or Android mobile device, there are many different ways to enable/disable or adjust the frequency of your notifications. If they are missing all together, double check that the bell icon in the top right hand corner of the app's homepage is not disabled.
If your issue persists, please reach out to our team directly so that we can assist at support.roku.com/contactus. Thanks! Roku Customer Advocate
Depending on whether you're using the app on an iOS or Android mobile device, there are many different ways to enable/disable or adjust the frequency of your notifications. If they are missing all together, double check that the bell icon in the top right hand corner of the app's homepage is not disabled.
If your issue persists, please reach out to our team directly so that we can assist at support.roku.com/contactus. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Total junk
on May 13, 2023
Posted by: Dad1
from Indiana
Right out of the box it was not working properly, and Roku support was not interested in helping or getting it returned to fix it.
Color is a pink hue to this camera. Absolutely junk.
Color is a pink hue to this camera. Absolutely junk.
To bad I can't post a picture of what it looks like.
Buy at your own risk.
Once it's yours you are stuck with it.
Buy at your own risk.
Once it's yours you are stuck with it.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 15, 2023
Hi Roger, we're sorry to hear about your experience and we're here to help! The pink hue that you've described is usually caused by the night vision mode lens getting stuck halfway when activated. To resolve the pink color, try toggling night vision off and then back on, or adjust the setting to Auto.
If this doesn't reset the color lens, please send us an email at customer.advocate@roku.com so that a member of our escalations team can assist you directly.
Thank you!
Roku Customer Advocate
If this doesn't reset the color lens, please send us an email at customer.advocate@roku.com so that a member of our escalations team can assist you directly.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
The thieves in your life are not gon be happy!
on May 13, 2023
Posted by: AmBurrGurr
from Oklahoma
If your family members take things that don't belong to them & have made it a habit... That you actually had to purchase a camera to stop them or at least make them figure out how to bypass it. They will! But in the meantime these cameras will catch em red handed! They will look you in the face with tears claiming they didn't steal your Dewalt tool set out of the garage. Then once you show them they're on entertainment tonight, anger sits in because you had the nerve to want to catch whoever was stealing your belongings. They are actually angry that you are upset that they stole from you!! 9 out of 10 times they walk away with unresolved issues and your stuck wide awake at 4a.m worrying about them. Somehow your left feeling sad that you filmed them. They stole your heart long before your drill set. And ÿou catch yourself saying well maybe that wasn't him, the boy at the gas station has the same spock tattoo on their wrist and you really didn't like that drill, ĵust was waiting to come across one with a bit more power (Que Tim Allen Power tool grunt.)
These cameras are just the messenger. And I can't fault them for that. ⭐️⭐️⭐️⭐️⭐️
These cameras are just the messenger. And I can't fault them for that. ⭐️⭐️⭐️⭐️⭐️
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
DO NOT PURCHASE!!
on May 8, 2023
Posted by: ESkid
from Virginia
Do NOT purchase this camera. We just found out that you will not be able to watch motion captured videos from the SD card through the app without a separate subscription for EACH camera after the trial cloud service ends. You will only get a photo capture that you can see through the app. You are then forced to remove the SD card from the camera and insert into a PC or laptop to view the videos. This is NOT acceptable. I purchased four of these cameras as gifts for family and friends. The cameras are now unusable for them and I will be advising them to return the cameras.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 15, 2023
Hi Edward, we'll be sure to pass your feature requests along to the team and appreciate you sharing.
In the meantime, please know that Roku Smart Home cameras can be an excellent solution for many homes, even without a subscription package. You'll have 24/7 access to a live stream of each camera, plus you'll receive real-time photo alerts when motion or sound is triggered. You'll also enjoy smoke & CO notifications, customizable detection zones, a built in siren, clear two-way audio, and more.
Using the Roku Smart Home mobile app, you can supervise and secure your home from anywhere, without any additional costs. We hope this helps!
Roku Customer Advocate
In the meantime, please know that Roku Smart Home cameras can be an excellent solution for many homes, even without a subscription package. You'll have 24/7 access to a live stream of each camera, plus you'll receive real-time photo alerts when motion or sound is triggered. You'll also enjoy smoke & CO notifications, customizable detection zones, a built in siren, clear two-way audio, and more.
Using the Roku Smart Home mobile app, you can supervise and secure your home from anywhere, without any additional costs. We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Poor product.
on May 6, 2023
Posted by: Angel
from Arkansas
I bought this May 5th 2023. On the box it says needs wifi it wasn't until I opened it and tried connecting it can ONLY USE 2.4GHZ. So I called my internet provider had them switch it and it still will not connect to my "local network" I have loved roku devices until now. Money wasted! And the roku agents were no help either. At first I thought it's not the product it's the operator (myself) no it's the product.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com