Customer reviews from roku.com
Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Average customer rating
4.6
(633 Reviews)
Rating breakdown 633 reviews
5 Stars
519
4 Stars
49
3 Stars
12
2 Stars
11
1 Star
42
85%of customers recommend this product.
(
291 out of
343)
Customer Reviews for Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
1
DO NOT PURCHASE!!
on May 8, 2023
Posted by: ESkid
from Virginia
Do NOT purchase this camera. We just found out that you will not be able to watch motion captured videos from the SD card through the app without a separate subscription for EACH camera after the trial cloud service ends. You will only get a photo capture that you can see through the app. You are then forced to remove the SD card from the camera and insert into a PC or laptop to view the videos. This is NOT acceptable. I purchased four of these cameras as gifts for family and friends. The cameras are now unusable for them and I will be advising them to return the cameras.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 15, 2023
Hi Edward, we'll be sure to pass your feature requests along to the team and appreciate you sharing.
In the meantime, please know that Roku Smart Home cameras can be an excellent solution for many homes, even without a subscription package. You'll have 24/7 access to a live stream of each camera, plus you'll receive real-time photo alerts when motion or sound is triggered. You'll also enjoy smoke & CO notifications, customizable detection zones, a built in siren, clear two-way audio, and more.
Using the Roku Smart Home mobile app, you can supervise and secure your home from anywhere, without any additional costs. We hope this helps!
Roku Customer Advocate
In the meantime, please know that Roku Smart Home cameras can be an excellent solution for many homes, even without a subscription package. You'll have 24/7 access to a live stream of each camera, plus you'll receive real-time photo alerts when motion or sound is triggered. You'll also enjoy smoke & CO notifications, customizable detection zones, a built in siren, clear two-way audio, and more.
Using the Roku Smart Home mobile app, you can supervise and secure your home from anywhere, without any additional costs. We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Poor product.
on May 6, 2023
Posted by: Angel
from Arkansas
I bought this May 5th 2023. On the box it says needs wifi it wasn't until I opened it and tried connecting it can ONLY USE 2.4GHZ. So I called my internet provider had them switch it and it still will not connect to my "local network" I have loved roku devices until now. Money wasted! And the roku agents were no help either. At first I thought it's not the product it's the operator (myself) no it's the product.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
Doesn't allow video playback
on April 29, 2023
Posted by: Adrian
from Wisconsin
Can't view recordings without removing sd card from camera, not even with paid subscription. Good video quality though.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Terrible quality
on March 25, 2023
Posted by: Trav
from Woodstock, GA
Terrible device. Very bad sound and glitchy recordings. Just VERY SORRY i bought 2 of them.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Glitchy at best
on February 19, 2023
Posted by: Travis
from Woodstock Ga
Sound is not useable unless you are holding it and the vid glitches far too much. This could be the app or the storage. The camera is next to my WiFi.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Great product
on February 18, 2023
Posted by: Jason
from North Carolina
This is the best product for the price available and better by far than most with a much higher pricetag I would strongly recommend getting these cameras and using them to everyone there high quality imaging and sound and the cloud and Roku smart home app is easy and efficient
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Not what I expected
on February 1, 2023
Posted by: Disappointed
I bought this a month ago and was impressed at first. The. 2 weeks in to owning it it stopped recording videos and now tells me I have to pay to record videos. Very poor timing for the screen shots it does take. Notifies me of movement and doesn’t snap a screen shot til 15 seconds after the notification. I should be able to record clips directly to the app for free. I mean you pay for the camera and you can’t see what is happening in your home? Half of the actions aren’t even screen shot. They come up a black box. I expected so much better from Roku.
Response from roku.comBy Rebecca, Roku Customer Advocate, February 1, 2023
Hello! Each new Roku Home device that is added to your account is gifted a 14-day free trial. It sounds like your free trial may have ended. You can learn more about the Roku Smart Home subscription package options here: https://www.roku.com/products/smart-home/smart-home-subscription
Please know that Roku Smart Home cameras can be an excellent solution for many homes, even without a subscription! Utilizing automatic motion detection, instant alerts, two-way audio, and more make Roku cameras the next best thing to being there in person. If you choose to use a subscription, you'll unlock premium features such as Event Recordings, Smart Detection, and Cloud Storage.
We hope this helps!
Roku Customer Advocate
Please know that Roku Smart Home cameras can be an excellent solution for many homes, even without a subscription! Utilizing automatic motion detection, instant alerts, two-way audio, and more make Roku cameras the next best thing to being there in person. If you choose to use a subscription, you'll unlock premium features such as Event Recordings, Smart Detection, and Cloud Storage.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on January 30, 2023
Posted by: Roku indoor camera
from Baltimore Maryland
I really like this product and I will recommend it to friends and family
I would recommend this to a friend!
Written by a customer while visiting roku.com