Customer reviews from roku.com
Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Average customer rating
4.6
(647 Reviews)
Rating breakdown 647 reviews
5 Stars
531
4 Stars
50
3 Stars
12
2 Stars
11
1 Star
43
85%of customers recommend this product.
(
291 out of
344)
Customer Reviews for Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
2
Stopped working while out of town Error code 90
on November 10, 2023
Posted by: Mary236
from Baton Rouge
The indoor camera worked fine for a few months but then it had a firmware update and one of my two indoor cameras stopped working the other stopped sending us notifications. Very upsetting because we are out of town for a month. The exact reasons we purchased these cameras. Error is commen based on internet comments for these camera
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Virtually useless
on November 4, 2023
Posted by: Dwanna
from Texas
This camera has a sharp image but unless you purchase the subscription it is virtually useless. It used to take still photos of events, if something moved it made a loud noise, but as of November 1st they stopped that feature so it’s just a live feed. Unless you can monitor 24/7, if something does happen you have no clue because you get no notification.
I would recommend meshare cameras. The price is comparable and even without the subscription they send notifications and record events.
I would recommend meshare cameras. The price is comparable and even without the subscription they send notifications and record events.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Home Unprotected after Firmware Update
on November 2, 2023
Posted by: Lora
from New Mexico
I have had these cameras for over a year with limited issues. The last firmware update, 11/1/23, 3.0.2.7095, has left my home with the inability of the cameras to notify me when there is movement or sound. I literally had to spend my night buying a different product and programming and installation. I am beyond frustrated.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
TERRIBLE!!!! STUPID FIRMWARE UPDATE REQUIRED
on November 1, 2023
Posted by: Joseph Farriella
from Florida
The stupid firmware required window blocks the entire screen and then when you are out of town and can not watch your i door cameras and then try to update the stupid firmware and does not update and then they want you to delete the app and reinstall and then you do that and it causes the cameras to go offline and then you have to rescan the QR code and meanwhile YOU ARE NOT EVEN IN TOWN!!!
If someone was robbing your home, there would be NOWAY to view who is robbing you!!!
Thats firmware update window is too big and blocks EVERYTHING which is a security breach on peoples homes as there would be now way to identify the people robbing your home!!
The product is GARBAGE!! I will be returning it as soon as I get back home and then going to a company that actually has their products together!!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Not lasting 6 months
on October 30, 2023
Posted by: Unhappy
from New York
Didn't have it for 6 months and doesn't connect to any wifi anymore.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 31, 2023
Hi there, thanks for taking a moment to share your experience with us. This sounds a bit unusual and we're here to help. Please visit support.roku.com/contactus so that we can work with you directly. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Unhappy
on October 19, 2023
Posted by: Anonymous
from Auburn wa
My house was broken into the exchange. There roku remind and watched me naked in my own home.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Does not always record
on August 12, 2023
Posted by: Shelly32
from New Hampshire
My cat was stolen by my mailman, the camera captured her coming up the driveway but never walking back down, only way out. Luckily I have good neighbors. My camera is not far from the router and I have good WiFi. This is not the first time the camera has not captured what it should. This camera should have the option to insert an SD card so it can always record even when it thinks there’sa bad connection. The picture quality is great and I do love the automatic notifications when there is movement. I’m just disappointed that in a time when I needed it to work, it didn’t.
Written by a customer while visiting roku.com
Customer Rating
5
on August 1, 2023
Posted by: LParks
from Tennessee
The Roku smart home cameras are a great investment that offer quality at
great affordable prices.
great affordable prices.
I would recommend this to a friend!
Written by a customer while visiting roku.com