Customer reviews from roku.com
Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Average customer rating
4.6
(647 Reviews)
Rating breakdown 647 reviews
5 Stars
531
4 Stars
50
3 Stars
12
2 Stars
11
1 Star
43
85%of customers recommend this product.
(
291 out of
344)
Customer Reviews for Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
3
Requires paid subscription to be really usable
on March 21, 2024
Posted by: John B
from Camp Hill, Pa
I have bought 4 of these and they were relatively easy (but not a snap) to set up. Bought Micro SD Cards as recommended so I could self monitor the cameras when motion or event was detected. However, unlike other cameras I have had by other more mature security systems, you can not open and view the events that are recorded on the cards unless you pull the card, stick it into your PC and then view it. This totally defeats the ability to self monitor especially remotely. So against my best intentions, I had to purchase their monitoring subscription so I could get the notifications and then view the video recordings remotely. I wish I had not purchased the SD cards at all. As has often been said, "Read Description of Capabilities Very Carefully"!
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 2, 2024
Hello there, we apologize for the misunderstanding. Just to clarify, an SD card does not replace the Roku Smart Home subscription. The subscription allows you to record events directly to the cloud, which means you can view these events on the Roku Smart Home mobile app for up to 14 days. On the other hand, the SD card provides physical storage and serves more as a failsafe or backup that needs to be removed and connected to your computer or laptop. However, there are certain events (such as Time-lapse and Scheduled recordings) that can be viewed either in the app or via your computer. We have an article available that goes into more detail here: https://support.roku.com/article/7875140351383. We value your feedback and are eager to expand our services.
We hope this clears things up and appreciate you choosing Roku!
Roku Customer Advocate
We hope this clears things up and appreciate you choosing Roku!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Best quality we've found on the market....
on February 28, 2024
Posted by: Anonymous
from Piqua ohio
We first bought a 2 pack of the indoor se Cameras after our home was broken into. From day one we absolutely loved them. Being able to get notifications and set when to turn them on and off is great. To date we now have 7 Roku indoor camera se & 1 outdoor camera. One day while at the nail salon a gentleman was talking about how crappy his cameras are an they don't start recording until the person is out of sight and just wanted to invest in better cameras, I responded by educating him on the Roku cameras and how fantastic they are. That same man was at the salon the next month and he thanked me for informing him about Roku cameras that he'd purchased 12 of them an they are the best. Which I totally agree. So Roku team if you need a sales person Let me know. Thanks for making the best cameras we've ever had.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Works as advertised
on February 11, 2024
Posted by: veritas
from Baton Rouge, La
I've purchased 3 of these cameras. They all work great! They maintain WIFI connections without issues. The video quality is excellent. I like being able to check cameras from my phone or ROKU TVs.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Rip off of wyze with stripped features
on February 9, 2024
Posted by: Keith
from Federal way , WA
You can not access sd card from app you have to climb and take card out of camera. And you can not turn up volume for 2 way radio. Worst camera ever.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
Only Records For 12 Seconds
on December 29, 2023
Posted by: K9bitten
from Portland Maine
Has a great video quality but the problem is it will only record for 12 seconds when it detect motion. Not very useful.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Hi there, this doesn't sound right, and we’re here to help. Each time your smart home camera detects motion or sound, it captures a video clip and saves up to 1-minute for as long as the camera is connected to power. With that being said, always ensure that the camera is securely connected to the power and internet. Try to plug the camera into a different power outlet and restart the router and modem. Ensure that the Roku Smart Home app and the camera’s firmware are up to date. If it still does not work, delete the camera from the app and re-set it up. Please follow the article for the detailed setup process:
https://support.roku.com/article/7714778678679. If the issue persists, please contact us at https://support.roku.com/contactus. We hope this helps. Roku Customer Advocate
https://support.roku.com/article/7714778678679. If the issue persists, please contact us at https://support.roku.com/contactus. We hope this helps. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Roku Indoor Camera SE Package does NOT work....
on December 13, 2023
Posted by: Ted C
Bought 4 new Roku Indoor Camera SE for our home, the Package DOES NOT MENTION that you can only use these with 2.4 Wifi....I have 5G and they will not work, so a waste of time, returned them for a refund
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
Crystal clear, Low price, Easy setup
on November 30, 2023
Posted by: CombatDoc54
from Table Rock Lake, Stone County, MO.
Bought one, set it up in 5 minutes so I bought a second one.
The only downside is the sound. I have the volume turned all the way up and I have to hold my phone up to my ear to hear anything at all then sounds distorted. Not sure about the 2 way talk thing. The alarm is not like crazy loud, but loud enough to get someone's attention. The price for a 2 camera subscription is crazy low. You can record around 7 to 8 hours with the micro SD card then loops back when full and records over the previous recording. Definently will be purchasing other Roku products in the near future.I gave it 4 stars only because of the very low sound quality.
The only downside is the sound. I have the volume turned all the way up and I have to hold my phone up to my ear to hear anything at all then sounds distorted. Not sure about the 2 way talk thing. The alarm is not like crazy loud, but loud enough to get someone's attention. The price for a 2 camera subscription is crazy low. You can record around 7 to 8 hours with the micro SD card then loops back when full and records over the previous recording. Definently will be purchasing other Roku products in the near future.I gave it 4 stars only because of the very low sound quality.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Decent
on November 11, 2023
Posted by: Indoor Camera
from Waleska Georgia
I bought this because things of mine and my boyfriends started to go missing from our room because of our roommates. When we first got it and was on the free trial, everything was perfect. Now that the trial is over I cannot turn on the notifications for motion detection. Plus now the camera is picking up car lights coming in from the window every morning, which it wasn’t doing before. Product is decent for the price. Maybe it’s just the app but definitely won’t be getting another for home security at our next place of residence. Especially if the issue doesn’t resolve.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Hi Natalie, thanks for taking a moment to share. We'd like to help! You should still be receiving notifications, even without a monthly subscription. The difference is that the notifications will be a snapshot of the motion that was detected, rather than a video recording that was available during the subscription's free trial.
If you're not receiving any notifications at all for new motion, this is unusual and our team can help. Please visit support.roku.com/contactus to begin chatting with an agent.
As a tip, if the car lights are causing too many notifications, you can create a detection zone within the camera settings that may help.
We hope to get your issues resolved soon!
Roku Customer Advocate
If you're not receiving any notifications at all for new motion, this is unusual and our team can help. Please visit support.roku.com/contactus to begin chatting with an agent.
As a tip, if the car lights are causing too many notifications, you can create a detection zone within the camera settings that may help.
We hope to get your issues resolved soon!
Roku Customer Advocate
Written by a customer while visiting roku.com