Customer reviews from roku.com
Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Average customer rating
4.6
(633 Reviews)
Rating breakdown 633 reviews
5 Stars
519
4 Stars
49
3 Stars
12
2 Stars
11
1 Star
42
85%of customers recommend this product.
(
291 out of
343)
Customer Reviews for Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
4
Crystal clear, Low price, Easy setup
on November 30, 2023
Posted by: CombatDoc54
from Table Rock Lake, Stone County, MO.
Bought one, set it up in 5 minutes so I bought a second one.
The only downside is the sound. I have the volume turned all the way up and I have to hold my phone up to my ear to hear anything at all then sounds distorted. Not sure about the 2 way talk thing. The alarm is not like crazy loud, but loud enough to get someone's attention. The price for a 2 camera subscription is crazy low. You can record around 7 to 8 hours with the micro SD card then loops back when full and records over the previous recording. Definently will be purchasing other Roku products in the near future.I gave it 4 stars only because of the very low sound quality.
The only downside is the sound. I have the volume turned all the way up and I have to hold my phone up to my ear to hear anything at all then sounds distorted. Not sure about the 2 way talk thing. The alarm is not like crazy loud, but loud enough to get someone's attention. The price for a 2 camera subscription is crazy low. You can record around 7 to 8 hours with the micro SD card then loops back when full and records over the previous recording. Definently will be purchasing other Roku products in the near future.I gave it 4 stars only because of the very low sound quality.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Decent
on November 11, 2023
Posted by: Indoor Camera
from Waleska Georgia
I bought this because things of mine and my boyfriends started to go missing from our room because of our roommates. When we first got it and was on the free trial, everything was perfect. Now that the trial is over I cannot turn on the notifications for motion detection. Plus now the camera is picking up car lights coming in from the window every morning, which it wasn’t doing before. Product is decent for the price. Maybe it’s just the app but definitely won’t be getting another for home security at our next place of residence. Especially if the issue doesn’t resolve.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Hi Natalie, thanks for taking a moment to share. We'd like to help! You should still be receiving notifications, even without a monthly subscription. The difference is that the notifications will be a snapshot of the motion that was detected, rather than a video recording that was available during the subscription's free trial.
If you're not receiving any notifications at all for new motion, this is unusual and our team can help. Please visit support.roku.com/contactus to begin chatting with an agent.
As a tip, if the car lights are causing too many notifications, you can create a detection zone within the camera settings that may help.
We hope to get your issues resolved soon!
Roku Customer Advocate
If you're not receiving any notifications at all for new motion, this is unusual and our team can help. Please visit support.roku.com/contactus to begin chatting with an agent.
As a tip, if the car lights are causing too many notifications, you can create a detection zone within the camera settings that may help.
We hope to get your issues resolved soon!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Stopped working while out of town Error code 90
on November 10, 2023
Posted by: Mary236
from Baton Rouge
The indoor camera worked fine for a few months but then it had a firmware update and one of my two indoor cameras stopped working the other stopped sending us notifications. Very upsetting because we are out of town for a month. The exact reasons we purchased these cameras. Error is commen based on internet comments for these camera
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Virtually useless
on November 4, 2023
Posted by: Dwanna
from Texas
This camera has a sharp image but unless you purchase the subscription it is virtually useless. It used to take still photos of events, if something moved it made a loud noise, but as of November 1st they stopped that feature so it’s just a live feed. Unless you can monitor 24/7, if something does happen you have no clue because you get no notification.
I would recommend meshare cameras. The price is comparable and even without the subscription they send notifications and record events.
I would recommend meshare cameras. The price is comparable and even without the subscription they send notifications and record events.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Home Unprotected after Firmware Update
on November 2, 2023
Posted by: Lora
from New Mexico
I have had these cameras for over a year with limited issues. The last firmware update, 11/1/23, 3.0.2.7095, has left my home with the inability of the cameras to notify me when there is movement or sound. I literally had to spend my night buying a different product and programming and installation. I am beyond frustrated.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
TERRIBLE!!!! STUPID FIRMWARE UPDATE REQUIRED
on November 1, 2023
Posted by: Joseph Farriella
from Florida
The stupid firmware required window blocks the entire screen and then when you are out of town and can not watch your i door cameras and then try to update the stupid firmware and does not update and then they want you to delete the app and reinstall and then you do that and it causes the cameras to go offline and then you have to rescan the QR code and meanwhile YOU ARE NOT EVEN IN TOWN!!!
If someone was robbing your home, there would be NOWAY to view who is robbing you!!!
Thats firmware update window is too big and blocks EVERYTHING which is a security breach on peoples homes as there would be now way to identify the people robbing your home!!
The product is GARBAGE!! I will be returning it as soon as I get back home and then going to a company that actually has their products together!!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Not lasting 6 months
on October 30, 2023
Posted by: Unhappy
from New York
Didn't have it for 6 months and doesn't connect to any wifi anymore.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 31, 2023
Hi there, thanks for taking a moment to share your experience with us. This sounds a bit unusual and we're here to help. Please visit support.roku.com/contactus so that we can work with you directly. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Unhappy
on October 19, 2023
Posted by: Anonymous
from Auburn wa
My house was broken into the exchange. There roku remind and watched me naked in my own home.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com