Customer reviews from roku.com
Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Average customer rating
4.6
(633 Reviews)
Rating breakdown 633 reviews
5 Stars
519
4 Stars
49
3 Stars
12
2 Stars
11
1 Star
42
85%of customers recommend this product.
(
291 out of
343)
Customer Reviews for Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
5
Love it
on January 16, 2025
Posted by: Anonymous
from Belvidere il
I love the indoor cameras I just wish they were cordless
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great support
on January 16, 2025
Posted by: Carol
from Edgewood, MD
Was easy to install, activate, and to add to my contract with Roku
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
I can see my home from nearly anywhere
on January 16, 2025
Posted by: Dawn B
from California
I bought this to monitor my disabled husband when I needed to go out and no one was available to stay with him
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
on January 16, 2025
Posted by: Rob Engineer
from Bloomfield NY
I have six of these cameras, and they all freeze up, and then loose their connection to my ROKU ultra ultimate streaming player. These cameras provide a fleeting glimpse before freezing. Roku needs to re design this camera system, and should take the existing cameras off the shelves until it has a working system. It's a sad shame!
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, January 24, 2025
Hello Rob, we appreciate your time for sharing. We'd like to help. If you haven't already, try moving your camera closer to your router for a limited time and lowering the traffic from other devices on your network. If the connection improves, it may be an indication that the router and camera need to be placed closer together. Additionally, please make sure that both the Roku Smart Home app and the camera are updated. If the issue persists, feel free to contact us at https://support.roku.com/contactus. In the meantime, we will ensure that this is shared with our product team. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Waste of time and money
on January 14, 2025
Posted by: Ashley
from Washington
You'd think it would be a quick and easy setup. Wrong. I spent over an hour getting just one camera to fully connect; keep in mind that while it was giving me trouble connecting/updating, I was getting movement-detected notifications. But when I clicked on the notifications, I got the same error. After getting one fully connected and running, I tried setting up the second. I couldn't get past the update, and again, I was getting movement-detected notifications the entire time. I gave up and went about my tasks, and within 30 minutes, both cameras were offline and won't reconnect. I will be returning these and getting a different brand!
Response from roku.comBy Jessica, Roku Customer Advocate, January 15, 2025
Hi Ashley, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Absolute trash cameras.I deserve it. I knew better
on December 26, 2024
Posted by: Tony
from Nc
I have bought a total of ten / twelve Roku cameras , two Roku TVs. They a Mediocre ant best, do not function at all at there worst. Lags incessantly, tells me I can’t view some.videos ( even though I’ve paid for a subscription for close to a couple of years). They will respond to this post telling me all the ways to reset or call customer service… believe me I’ve so many times every “solution” that’s been given. The whole point of security cameras is having peace of mind… instead Roku makes unreliable products and gives poor customer service l. It’s easy to get suckered into the low prices( clearly I have).. I would do anything to return all of their products if I could ..and use the money to buy from ANYONE OTHER COMPANY.. ps don’t give them as gifts as I did bc it’s embarrassing when they don’t work… thanks again Roku !!!
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, December 28, 2024
Tony, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Complete failure
on November 30, 2024
Posted by: Trav
from Woodstock GA
All of my Roku Smart home devices have slowly but surely failed. The quality of these products are surprisingly poor of long term. So my so that I'm no longer considering a Roku TV product.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, December 2, 2024
Hi Trav, we appreciate your time for sharing your experience. It's clear that this situation does not meet our standards, nor is it expected behavior for this camera. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Broke the Camera Lens Upon Installing. Poor design
on November 23, 2024
Posted by: Poopku
from Houston, Tx
Pretty annoying that I broke the cameras while I was trying to install it by barely tapping it on the fixture I was trying to install it and it just cracked the lens and now the lens funky colors & the picture is not good.
Crappy design. And the manufacturer knows it
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, November 26, 2024
Hi Laura, we’re sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We strive to ensure our products are designed for reliable performance, and we regret that the camera didn’t meet your expectations during installation. We’d be happy to learn more about what happened and explore potential solutions to help. Feel free to reach out to our team at support.roku.com/contactus. Thank you for bringing this to our attention, and thanks for choosing Roku!
Roku Customer Advocate
Roku Customer Advocate
Written by a customer while visiting roku.com