Customer reviews from roku.com
Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Average customer rating
4.5
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
440
4 Stars
44
3 Stars
12
2 Stars
10
1 Star
38
85%of customers recommend this product.
(
291 out of
341)
Customer Reviews for Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
1
Total junk
on May 13, 2023
Posted by: Dad1
from Indiana
Right out of the box it was not working properly, and Roku support was not interested in helping or getting it returned to fix it.
Color is a pink hue to this camera. Absolutely junk.
Color is a pink hue to this camera. Absolutely junk.
To bad I can't post a picture of what it looks like.
Buy at your own risk.
Once it's yours you are stuck with it.
Buy at your own risk.
Once it's yours you are stuck with it.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 15, 2023
Hi Roger, we're sorry to hear about your experience and we're here to help! The pink hue that you've described is usually caused by the night vision mode lens getting stuck halfway when activated. To resolve the pink color, try toggling night vision off and then back on, or adjust the setting to Auto.
If this doesn't reset the color lens, please send us an email at customer.advocate@roku.com so that a member of our escalations team can assist you directly.
Thank you!
Roku Customer Advocate
If this doesn't reset the color lens, please send us an email at customer.advocate@roku.com so that a member of our escalations team can assist you directly.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Don't waste your money
on May 14, 2023
Posted by: Thisisjunk
from Washington
This thing is junk don't waste your money it's nothing but problems and now it doesn't even send me notifications anymore it's useless
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 15, 2023
Hi Blake, we're sorry to hear that you're having troubles and we're here to help!
Depending on whether you're using the app on an iOS or Android mobile device, there are many different ways to enable/disable or adjust the frequency of your notifications. If they are missing all together, double check that the bell icon in the top right hand corner of the app's homepage is not disabled.
If your issue persists, please reach out to our team directly so that we can assist at support.roku.com/contactus. Thanks! Roku Customer Advocate
Depending on whether you're using the app on an iOS or Android mobile device, there are many different ways to enable/disable or adjust the frequency of your notifications. If they are missing all together, double check that the bell icon in the top right hand corner of the app's homepage is not disabled.
If your issue persists, please reach out to our team directly so that we can assist at support.roku.com/contactus. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Beware!!! NO CUSTOMER SUPPORT
on May 18, 2023
Posted by: Unhappy customer
Purchased 2 doorbells and 3 cameras, only problem is I’ve never received my cameras, tried numerous emails to customer service for them only to go unanswered, and of course there’s no telephone number for you to call to be found anywhere on their site…
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, June 29, 2023
Hi Christopher, we're sorry to hear about your experience and we're here to help. A member of our escalation team has taken over your case. Rest assured, we're working to get this resolved for you, and we appreciate your patience. Please check your email inbox for further instructions.
Thank you,
Roku Customer Advocate
Thank you,
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy home monitoring
on November 5, 2022
Posted by: Estil
from Findlay Ohio
Have used roku products for years with no problems. The new indoor cameras are great and work seamlessly with my wifi. Plan to get the outdoor model next.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great camera for keeping an eye on your place
on December 6, 2022
Posted by: CCHR
from Boynton Beach, FL
I needed an indoor camera to keep an eye on my 4 pound puppy that eats my sofa. The camera was very easy to install and with the clear picture that is available on the Roku app I can see everything going on in the room. I can talk to her and say NO or hit the alarm to get her attention and stop her bad behavior. This camera is just what I needed to save my sofa.
Written by a customer while visiting roku.com
Customer Rating
1
Was a great camera until it wasn’t.
on August 1, 2024
Posted by: Indoor Camera SE
Two months ago, I purchased this camera, which recently stopped working unexpectedly. Roku support initially told me that a new device would be sent to me, but I have since received an email requesting that I return the old camera at my own cost. The cameras frequently malfunction, and Roku's warranty and policies are unsatisfactory. I would not recommend this product or Roku's services. Roku's support teams response to my concern was inadequate, as they only provided a temporary solution to make the issue disappear instead of thoroughly addressing the problem with their product, which is not acceptable for a company.
Response from roku.comBy Jessica, Roku Customer Advocate, October 7, 2024
Hi there, thank you for sharing your feedback. This certainly isn’t the experience we'd hope for you to have with our Smart Home lineup. While it’s common practice for customers to cover return shipping costs on warranty returns, we’re sorry to hear that your overall experience with customer support didn’t meet our standards. Your feedback is invaluable, and we’ll pass it along to the appropriate teams for future improvements. If you have any further concerns or questions, please don’t hesitate to reach out. We’re here to help and ensure you have the best possible experience.
Written by a customer while visiting roku.com
Customer Rating
1
Worst camera you can buy
on August 15, 2024
Posted by: Roku SmartHome
from Butte Montana
It's kinda ridiculous I have to pay a subscription after I already bought the camera and already pay for wifi.... this is a terrible deal and the camera quality sucks unless you have the subscription. DONT WASTE YOUR MONEY.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 30, 2024
Hi there, thanks for taking a moment to share your thoughts. Please be advised that the subscription is for the premium features of the camera, such as video recording saved on the cloud. However, some basic features are accessible without a subscription. Check out the following article https://www.roku.com/products/smart-home/smart-home-subscription to see the different features available with and without a subscription. Alternatively, you can use a micro SD card that provides physical storage for your Roku Smart Home camera letting you back up your event recordings and capture your continuous, scheduled, and time-lapse recordings. More information is available at https://support.roku.com/article/7875140351383. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Waste of time and money
on January 14, 2025
Posted by: Ashley
from Washington
You'd think it would be a quick and easy setup. Wrong. I spent over an hour getting just one camera to fully connect; keep in mind that while it was giving me trouble connecting/updating, I was getting movement-detected notifications. But when I clicked on the notifications, I got the same error. After getting one fully connected and running, I tried setting up the second. I couldn't get past the update, and again, I was getting movement-detected notifications the entire time. I gave up and went about my tasks, and within 30 minutes, both cameras were offline and won't reconnect. I will be returning these and getting a different brand!
Response from roku.comBy Jessica, Roku Customer Advocate, January 15, 2025
Hi Ashley, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com