Customer Reviews for Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
3
Roku remove free motion snapshot now you got to pa
on July 29, 2025
Posted by: Lcintr0
from Puerto Rico
Roku removed free motion snapshot/video recording for their cameras without warning. You still get motion alerts, but no images or clips unless you pay for a subscription. This makes the cameras basically useless for security.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, August 6, 2025
Hello! We understand that the events/still images were helpful after receiving a motion notification, and we appreciate you sharing that feedback. Your input is valuable, and we’ve passed this along to our product team as they continue improving the experience. If there's anything that we can help you with in the future, please don't hesitate to reach out to us. Thanks again! Roku Customer Advocate
Bought a Roku indoor camera and installed a 32 gig card. After downloading the app, I could view events on the card through the app and view through the camera real time on my phone. I purchased 2 more cameras and was going to install them but I could not see new events anymore. Tried to backup and reload the memory card but it still wouldn’t show new events. After reading the instructions again, I am not getting new events on the memory card so I tried to call for support. No support! Chat bot support is worthless and NO REAL SUPPORT !!! I would NOT suggest buying the Roku line of products because when they do not work, you will have no recourse. BTW I have 3 Roku indoor cameras for sale cheap…
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, August 8, 2025
Hello Dandy! Thank you for bringing this issue to our attention. I want to clarify that the SD card slot is available only on the older two-legged indoor camera model (CS1000X). The newer one-legged model (SCS11R) does not include an SD card slot. If you’d like to view recorded video events, you can sign up for a Roku Smart Home Subscription. This includes access to event recordings and more. We hope this clears things up. If there's anything that we can help you with in the future, please don't hesitate to reach out to us. Thanks again for sharing. Roku Customer Advocate
I really like this item.. it’s been extremely helpful and feel more safer.. recently went to California.. was able to see everything!!! Thank you so much! I love this product!!!!
This camera is a great choice for anyone wanting to add a security camera to their home. It’s easy to install and configure to their internet and keep a check on their surroundings when they’re not there.