Customer reviews from roku.com
Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Average customer rating
4.6
(616 Reviews)
Rating breakdown 616 reviews
5 Stars
503
4 Stars
49
3 Stars
12
2 Stars
11
1 Star
41
85%of customers recommend this product.
(
291 out of
342)
Customer Reviews for Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
3
Good camera lousy policy
on May 1, 2024
Posted by: Tania
from Las Vegas, NV
I hope this gets roku's attention so I can get some money back. The camera as far as video quality is great. However when I purchased it no where did it say that you can only view events in the app with a subscription, I found this out later from an e-mail and the trial expiring. If you do not subscribe and you place the micro sd card in it you have to take the card out and place it in your computer to see events. I know of 6 camera companies that allow you to off of the sd card with no subscription view recorded events that recoded to the sd card in the app, no need to remove the card or do anything special. I have tried to submit a request for a return and it keep saying something went wrong on our end try again. This was on my desktop computer and on my phone and on 3 different browsers and on does not have an ad blocker. I tried posting on facebook and no response. Three days of trying to return them and I am running out of time. Also I should have read the return policy before foolishly purchasing directly from roku as I have to pay the shipping to return them. Honestly I want to do 1 star, but the video quality was good.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, July 1, 2024
Hello Tania, thanks for sharing. We aim to provide our customers with a better experience than this. Please reach us at https://support.roku.com/contactus for further assistance. Your feedback is very important to us and we’re eager to assist.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on March 31, 2025
Posted by: Jessica T
Great product I really enjoyed using it and hope I can keep
Written by a customer while visiting roku.com
Customer Rating
1
on January 3, 2026
Posted by: Roudy P
Good job. Please keep going.
When anybody ask you to discriminate customer , to put he service off keep to do it. Happy and happy new year. Good luck.
When anybody ask you to discriminate customer , to put he service off keep to do it. Happy and happy new year. Good luck.
Response from roku.comBy Jessica, Roku Customer Advocate, January 3, 2026
Hello Roudy, thank you for sharing your feedback. We noticed that you rated us 1 out of 5 stars. If you need assistance with your Roku, please visit us online at support.roku.com/contact. We would be happy to learn more and help troubleshoot this with you if necessary. Your feedback is very important to us, and we’re eager to assist. Thanks again! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Amazing features!
on January 6, 2023
Posted by: Ashcab1
from Rhode islans
Gender:Female
[This review was collected as part of a promotion.] Great picture and amazing quality! It was so easy to set up! I feel very comfortable with it in my home and very at ease knowing I can check it anytime. Again, great picture quality, can’t say that enough!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Makes u buy it then doesn't say it only uses 2.4g
on October 26, 2022
Posted by: Dumb camera
Garbage cameras, box says all you need is wifi and the app then says you can't use 5g for the wifi
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, October 31, 2022
Hi Eduardo, thanks for sharing your feedback with us and we apologize if there was any confusion. We'll be sure to pass your comments along to our product team.
Please know that all modern WiFi routers support a 2.4GHz network and we encourage you to contact your service provider to learn more about your network capabilities. Additionally, the specific WiFi compatibility is located on the bottom of the box or inside the online product description. If you'd like to learn more about wireless connection troubleshooting, please visit our helpful FAQ article: https://support.roku.com/article/7873756253079.
We appreciate your feedback and hope this helps!
Roku Customer Advocate
Please know that all modern WiFi routers support a 2.4GHz network and we encourage you to contact your service provider to learn more about your network capabilities. Additionally, the specific WiFi compatibility is located on the bottom of the box or inside the online product description. If you'd like to learn more about wireless connection troubleshooting, please visit our helpful FAQ article: https://support.roku.com/article/7873756253079.
We appreciate your feedback and hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Awesome futures
on January 29, 2025
Posted by: Anonymous
from Austin Texas
I have 4 cámaras and I’m thinking of getting a fifth one for my backyard that’s how much I love Roku merchandise
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Lo mejor
on May 16, 2025
Posted by: ruben a
Vale la pena las cámaras funcionan al maximo..very nice
Written by a customer while visiting roku.com
Customer Rating
5
Very good pictures coming from it, has good sound
on January 30, 2023
Posted by: Jean
from Vermont
Very happy to get the Roku as a gift
The best camera
The best camera
I would recommend this to a friend!
Written by a customer while visiting roku.com