Customer reviews from roku.com
Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Average customer rating
4.5
(580 Reviews)
85%of customers recommend this product.
(
291 out of
342)
Customer Reviews for Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
1
Newer (2024 version) - but less features
on June 24, 2025
Posted by: IT Mike
from Ohio
I just got these as an upgrade to my older Roku cameras. Wanted the Wi-Fi 6 to work with my new router. But they do not have the Micro SD slot for recording!!! So now the old ones don't work on the new Wi-Fi 6 and the new one can't record!! Returning these and going else where!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
on June 26, 2025
Posted by: Shiva D
I was really happy with my camera until last month, it suddenly stop showing live it just shows live stream for 2 seconds and then gets freez!
Written by a customer while visiting roku.com
Customer Rating
5
on June 27, 2025
Posted by: Gary D
Works great, excellent clarity and easy to install! Got to keep a watch on my dog when away!
Written by a customer while visiting roku.com
Customer Rating
1
Support sucks and so does camera
on July 10, 2025
Posted by: Disappointed1975
from Ogden, Utah
I purchased package with indoor camera, 2 color bulbs and 2 smart plugs and at first I was satisfied but within a couple of months, the power cord to the camera began to short out, causing camera to constantly lose power and show as offline. I contacted support about warranty replacement because the cord should not have had any issues since the camera was mounted and had remained stationary from the initial installation. Chat support was not helpful so by the time we finished troubleshooting and they submitted the claim, their only solution was that they would escalate it for warranty department to reach out. No one ever contacted me even after multiple attempts to follow up with support. I finally gave up and the camera is still sitting in the box almost a year later. I’m now having issues with my 360 camera not executing rules with location triggers and not sending notifications reliably. Spend a little bit more on a better security system for home monitoring without the hassle.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Satisfied
on July 19, 2025
Posted by: Angela F
I am really enjoying my camera. I feel safer at home.
Written by a customer while visiting roku.com
Customer Rating
2
No longer a good option
on July 20, 2025
Posted by: Lisa
from Little Rock
I own six of these cameras and used to avidly recommend them to friends and family for easy to use and affordable home security. Unfortunately, as of July 16 2025 these cameras do not function for security without a subscription! Think HP printers but worse. If you are willing to pay monthly to keep them running then these may still be a good option for you. It is a shame to lose a previously great home security option. I used these to keep an eye on my kittens and loved the sound features, clear image, and time-stamped event images.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, July 26, 2025
Hello Lisa! We understand that the events/still images were helpful after receiving a motion notification, and we appreciate you sharing that feedback. Your input is valuable, and we’ve passed this along to our product team as they continue improving the experience. If there's anything that we can help you with in the future, please don't hesitate to reach out to us. Thanks again! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Night vision.
on August 12, 2025
Posted by: Mell1960
from New York
I spoke to customer service several times. Night vision is worthless. Just grainy.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, August 23, 2025
Hello Melanie, we appreciate your taking the time to share this concern. Night vision is significantly affected by both rain and light reflection, causing glare, cloudiness, and reduced image clarity. We suggest cleaning the lens with a microfiber cloth, then checking the camera's angle and environment for obstructions like spiderwebs. Also, adjust the night vision settings. When night vision is set to Auto or On and you need a better view in a dark environment, you can turn on the IR lights on your camera. Additionally, ensure that both the Roku Smart Home app and the device are up to date. If the issue persists, feel free to contact us at https://support.roku.com/contactus. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Removed feature without notice
on August 23, 2025
Posted by: Euphoria
I have three of the Roku indoor cameras. When I got them one of the features I liked was that it would take still images of motion detection and it would do this without a subscription. I was having some work done at my home so I signed up for subscription to get video recordings instead of just still images during the time the work was being completed. After the work was done, I canceled the subscription because it was no longer needed. After canceling I noticed I was no longer getting the still images I got before. After contacting customer support, they said that feature had been removed and they were sorry I did not get a notice about it. That was a great feature and one of the reasons I purchased this brand camera. Now the camera is useless to me and I’m going to be shopping for a different brand camera
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com