Customer reviews from roku.com
Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Average customer rating
4.5
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
471
4 Stars
46
3 Stars
12
2 Stars
11
1 Star
40
85%of customers recommend this product.
(
291 out of
342)
Customer Reviews for Roku - Indoor Camera - Home Security - 2-Pack - Wired Security Camera with 1080p HD Color Night Vision, WDR & Wi-Fi 6 - White
Customer Rating
2
Stopped working while out of town Error code 90
on November 10, 2023
Posted by: Mary236
from Baton Rouge
The indoor camera worked fine for a few months but then it had a firmware update and one of my two indoor cameras stopped working the other stopped sending us notifications. Very upsetting because we are out of town for a month. The exact reasons we purchased these cameras. Error is commen based on internet comments for these camera
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
on March 28, 2024
Posted by: Nicole
from Wabash Indiana
I personally think it would be a great camera if you didn't have to pay a subscription you guys should definitely cut off the subscription part unless it's for the home security , the camera alone is pricey enough.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, August 24, 2024
Hey Nicole, thank you for sharing your experience with us. We would like to inform you that while accessing event recordings is exclusively available with a subscription, you can still enjoy many other fundamental features! For a comprehensive understanding of the features available with and without a subscription, please refer to the following article: https://www.roku.com/products/smart-home/smart-home-subscription. This will help you evaluate the advantages of having a subscription.
Thank you again for your feedback and we hope this helps!
Roku Customer Advocate
Thank you again for your feedback and we hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Alot of issues
on June 23, 2024
Posted by: Roku indoor cameras
from Texas
My mom bought these and one was malfunction had to return. I bought some and they were working fine.. Only a couple days after being set up one is not detecting any motions what so ever.. So right now if some walks by I won't know because it is not picking up on any motion.. I have reset it and moved it and nothing.. will not purchase any other roku items after this.. it has not even been a full two weeks of use..
Response from roku.comBy Jessica, Roku Customer Advocate, October 24, 2024
Hi there, this doesn't sound right. It's clear that this isn't the standard we aim for, nor is it expected behavior for this camera. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can further assist. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Hit and miss
on September 8, 2024
Posted by: Unhappy
from Bluffton, SC
I bought 2 of these cameras over a year ago. One works fine and the other one works less than half the time. Another problem is I have to access one camera and my husband has to access the other. The cameras won't pair so we each cannot access both. This is a problem as we are not together all the time! The camera with the problem and the app do not work well together. The app has to be uninstalled and reinstalled several times a week. Notifications are not consistent. We tried several times to work out this problem with tech support. They were never helpful. I have always liked Roku. I have 4 of their streaming devices. The camera has been a disappointment.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, October 1, 2024
Hi there, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy set up and use
on January 16, 2025
Posted by: Maahm
from Oregon
I wasn’t sure how well it would work but man I’m happy I tried it. Super simple setup and app works well with it
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
on January 17, 2025
Posted by: Gregory
from Michigan
Great camera, with all the features I need....9 out of 10
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 21, 2025
Posted by: TBone
from Houston Texas
I've had it for months I love it even ordered 3 more for my home and ordered for my daughter in Omaha Nebraska
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great Camera
on January 22, 2025
Posted by: Anonymous
from Eldorado, Arkansas
So for so good, I haven't had any issues.out of my camera..
I would recommend this to a friend!
Written by a customer while visiting roku.com