Customer reviews from roku.com
Roku - Smart Home Video Wired Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, & 1080p HD Night Vision - White
Average customer rating
4.1
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
52
4 Stars
9
3 Stars
1
2 Stars
8
1 Star
9
73%of customers recommend this product.
(
43 out of
59)
Customer Reviews for Roku - Smart Home Video Wired Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, & 1080p HD Night Vision - White
Customer Rating
1
Needs more work
on January 25, 2025
Posted by: Claudiap1
from Ohio
Bought this to replace my current video doorbell mostly because I would be able to see my front door on all my Roku TVs. Was extremely difficult to get it installed. Especially during scanning the barcode, that step needs changed. The app half of the time does not connect to the camera, which is due to the camera disconnecting to the wifi itself constantly. When you do get it connected, it takes so long that anything or anyone that was in front of it is now gone. The integration on the Roku TV is even worse. A box pops up indicating someone pressed the doorbell button. By the time you press the indicated box with your remote to the time it actually opens the app to the time the camera finally connects and gives you a picture, it is minutes and they are gone. It also doesn't stay live for long while viewing it thru the Roku TV app, so it's useless for monitoring too. Loved the concept and wanted it to work so badly. Took it down and put my old one back up.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, January 29, 2025
Hi Claudia, we appreciate your honest feedback and are sorry to hear about your experience. It sounds like connectivity speeds may be impacting both the app and TV integration.
If you decide to try using the Roku doorbell again, you may want to try temporarily moving your router closer to the doorbell during setup to ensure it has a strong connection. You can also check your WiFi signal strength in the doorbell's settings, and we recommend ensuring that it's connected to a 2.4GHz network to help stabilize the connection.
We truly appreciate your time using the product, and we’d love to help troubleshoot further if you decide to give it another shot. Feel free to reach out—we’re happy to assist!
Sincerely,
Roku Customer Advocate
If you decide to try using the Roku doorbell again, you may want to try temporarily moving your router closer to the doorbell during setup to ensure it has a strong connection. You can also check your WiFi signal strength in the doorbell's settings, and we recommend ensuring that it's connected to a 2.4GHz network to help stabilize the connection.
We truly appreciate your time using the product, and we’d love to help troubleshoot further if you decide to give it another shot. Feel free to reach out—we’re happy to assist!
Sincerely,
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy to operate. Functions extremely well
on July 25, 2023
Posted by: Rickne7
from Carmichael, Ca
I travel a lot and it gives me peace of mind to be able to monitor what is going on on my porch and front yard and street.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great value for the money
on July 28, 2023
Posted by: Tim W
from Oklahoma City, OK
This video doorbell helps to solve the problem of no peephole on my front door. This caused soy installing the video doorbell, it allows us to see who or what is outside before we open the door. It makes us feel safer.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
30 day warranty not enough.
on March 9, 2024
Posted by: Anonymous
from Lindenwold NJ
Read All the reviews. 30 days not enough time for ALL the problems to show. 90 days is about right. My daughter and I spent 5 hours together trying to get ours to work right. Keeps saying won't connect to the Internet and ey else in the house is working fine about 7 other devices including 3 cell phones
Can not even sign into Roku.com with our cell phones.YET we have 2 Roku Ultras working fine on TV's but the security/ camera will not work 2 days now. Save you money.
Can not even sign into Roku.com with our cell phones.YET we have 2 Roku Ultras working fine on TV's but the security/ camera will not work 2 days now. Save you money.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, November 11, 2024
Hello there, we genuinely appreciate your time for sharing. It's clear that this isn't the standard we aim for, nor is it expected behavior for this doorbell. If you're still experiencing the issue, please don't hesitate to reach us at https://support.roku.com/contactus for assistance. We're looking forward to your better experience. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy to set-up
on February 9, 2025
Posted by: David H
The video with the installation instructions and the guide for the WiFi setup were very nicely detailed. If one follows all the instructions, the installation goes smoothly.
Written by a customer while visiting roku.com
Customer Rating
5
Love this product
on July 19, 2023
Posted by: tomswife6
from Caddo, Ok
I bought this months ago for security. It has helped me so much.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Friggin' sucks - no actual instructions
on March 1, 2024
Posted by: PGuns
from Denver
Opening QR did not work. I'm not an electrician & welikedave video does not explain wiring AT ALL. Unless you are an electrician, you're going to have hire someone to do this for. Probably not difficult but w/o ANY directions... IMPOSSIBLE!!!!
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, July 8, 2024
Hi there, thanks for letting us know about this concern. We’d like to help! Ensure that the QR code is active for 5 minutes. If more than 5 minutes pass before you can scan it, generate a new QR code. Confirm that the plastic protective lens film is removed from the Camera. Clean the lens using a soft cloth. More troubleshooting steps are available at https://support.roku.com/article/8407635011223. You can also use this article: https://support.roku.com/article/7869705380759 as a guide in setting up the doorbell.
We hope this helps!
Roku Customer Advocate
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Easy set up
on July 19, 2023
Posted by: Eric N
from Waterloo, NE
I bought the door bell and 2 cameras about 3 months ago and they work great. Easy setup and an easy to use website to review your events. Was able to dial in the motion sensor and the video quality is top notch.
I would recommend this to a friend!
Written by a customer while visiting roku.com