Customer reviews from roku.com
Roku - Smart Home Video Wired Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, & 1080p HD Night Vision - White
Average customer rating
4.1
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
52
4 Stars
9
3 Stars
1
2 Stars
7
1 Star
9
73%of customers recommend this product.
(
43 out of
59)
Customer Reviews for Roku - Smart Home Video Wired Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, & 1080p HD Night Vision - White
Customer Rating
1
14 days then boom
on February 4, 2023
Posted by: James
from East TN
The 14 day trial was great,after not subscribing to extended cloud, message shows only 1 notifications per day, I bought it for the outdoor camera on the garage it being an outdoor camera. I have 4 Mercury cameras and used them 4 years without problem ,I could have bought an outdoor Merkury for the same price. I thought I would go Roku since I have 3 steaming sticksand a Roku sound at, but must say I highly disappointed in the service and quality of photos on doorbell
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, February 13, 2023
Hi James, we appreciate your feedback. Following your 14-day free trial, you should continue to receive an image notification for each new sound or movement throughout the day. It's unusual to hear that you are only receiving 1 notification per day and we'd like to learn more.
Be sure to double-check 2 things: your Detection settings and your Notification settings. These two settings will dictate how often & how many notifications you receive, regardless of having a subscription package or using the camera for free.
If you're still having trouble, our team is always here to help—feel free to reach out at support.roku.com/contactus so we can assist!
Roku Customer Advocate
Be sure to double-check 2 things: your Detection settings and your Notification settings. These two settings will dictate how often & how many notifications you receive, regardless of having a subscription package or using the camera for free.
If you're still having trouble, our team is always here to help—feel free to reach out at support.roku.com/contactus so we can assist!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Terrible product and even worse technical support
on February 18, 2023
Posted by: Do not buy this
from Seattle, WA
I purchased this online and went to install it the day after it arrived. Connecting everything was easy, but the camera never proceeded past the "ready to connect" phase. It never would scan the QR code and technical support kept asking be to do the same steps over and over again. No resolution and getting my money back for the product has been a real hassle. Do Not Buy!!!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Just don’t
on March 9, 2024
Posted by: Cj1125
Absolutely horrible, rude and unprofessional customer service. The outdoor camera is okay, but do not get the video doorbell camera. You cannot reset the network in app if it’s changed, and the cameras are constantly disconnecting in the app. Now the doorbell camera won’t even power on. No help from Roku. Too late to return it. Waste of money.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, October 29, 2024
Hi there, we're sorry to hear about the experience. It's clear that this isn't the standard of service we aim for. We noticed that you have contacted our support team, however, we're unable to proceed with any troubleshooting steps due to the conversations being disconnected. If you're still experiencing the issue, we encourage you to contact us again so that we can assist you. We're looking forward to hearing from you. Thanks again! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Needs multiple doorbell chimes
on October 19, 2024
Posted by: Anonymous
Amazon Echo and, with far greater difficulty, Google Home speakers can be used as chimes, but it is not possible to use additional Roku chimes. It would be useful to provide a TV notification option that allows the user to select a tune. Every Roku TV and streaming player would then be a potential doorbell chime.
Written by a customer while visiting roku.com
Customer Rating
5
Super cool!
on October 31, 2022
Posted by: akb421
from Seekonk, MA
Gender:Female
[This review was collected as part of a promotion.] I was wondering what all the hype was about with these video doorbells and now I know! Man, this thing is so cool! It catches not only people that come to my door, but also anyone who drives or walks by. I love being able to see what's going on at home while I am at work or away from the house.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love it!
on November 4, 2022
Posted by: Terrilyn09
from NC
Gender:Female
[This review was collected as part of a promotion.] We put this Roku video doorbell on our back deck. We love it. It was easy to hook to our wires from old doorbell. It has great video quality. We use the back more than the front of our house. That’s why it’s on our back deck. We have seen deer and birds on it from our back yard. Thank you Tryit sampling.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Waste of money
on July 15, 2024
Posted by: B Thomas
from Louisiana
Bought this doorbell camera and it worked 3 days…. Very cheaply made.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, October 1, 2024
Hi there, this doesn't sound quite right and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist in troubleshooting this with you. Your feedback is very important to us and we’re eager to assist. Thank you! -Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Needs more work
on January 25, 2025
Posted by: Claudiap1
from Ohio
Bought this to replace my current video doorbell mostly because I would be able to see my front door on all my Roku TVs. Was extremely difficult to get it installed. Especially during scanning the barcode, that step needs changed. The app half of the time does not connect to the camera, which is due to the camera disconnecting to the wifi itself constantly. When you do get it connected, it takes so long that anything or anyone that was in front of it is now gone. The integration on the Roku TV is even worse. A box pops up indicating someone pressed the doorbell button. By the time you press the indicated box with your remote to the time it actually opens the app to the time the camera finally connects and gives you a picture, it is minutes and they are gone. It also doesn't stay live for long while viewing it thru the Roku TV app, so it's useless for monitoring too. Loved the concept and wanted it to work so badly. Took it down and put my old one back up.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, January 29, 2025
Hi Claudia, we appreciate your honest feedback and are sorry to hear about your experience. It sounds like connectivity speeds may be impacting both the app and TV integration.
If you decide to try using the Roku doorbell again, you may want to try temporarily moving your router closer to the doorbell during setup to ensure it has a strong connection. You can also check your WiFi signal strength in the doorbell's settings, and we recommend ensuring that it's connected to a 2.4GHz network to help stabilize the connection.
We truly appreciate your time using the product, and we’d love to help troubleshoot further if you decide to give it another shot. Feel free to reach out—we’re happy to assist!
Sincerely,
Roku Customer Advocate
If you decide to try using the Roku doorbell again, you may want to try temporarily moving your router closer to the doorbell during setup to ensure it has a strong connection. You can also check your WiFi signal strength in the doorbell's settings, and we recommend ensuring that it's connected to a 2.4GHz network to help stabilize the connection.
We truly appreciate your time using the product, and we’d love to help troubleshoot further if you decide to give it another shot. Feel free to reach out—we’re happy to assist!
Sincerely,
Roku Customer Advocate
Written by a customer while visiting roku.com