Customer reviews from roku.com
Roku - Smart Home Video Wired Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, & 1080p HD Night Vision - White
Average customer rating
4.1
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
52
4 Stars
9
3 Stars
1
2 Stars
7
1 Star
9
73%of customers recommend this product.
(
43 out of
59)
Customer Reviews for Roku - Smart Home Video Wired Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, & 1080p HD Night Vision - White
Customer Rating
5
Happy with purchase.
on July 10, 2025
Posted by: Alan M
It was easy to install and operate. Downloading the app was also easy and I was surprised that the app also uploaded to both of my Roku TV's
Written by a customer while visiting roku.com
Customer Rating
2
Works except blue light won't stop flashing
on July 23, 2025
Posted by: Front Door
from Lincolnton, NC
I was able to install this without any big issues except for the "status check". The blue light is supposed to be solid, but it keeps alternating between solid blue and flashing blue ("connected to external network"). After multiple attempts contacting Roku support, no one can tell me why it keeps flashing, or even what an "external network" is; Roku only has script-readers in support. The flashing blue light is annoying and conspicuous. Every other camera Roku sells has a way to turn off the blue status light, this one does not. Too much trouble to return, I will just put black electrical tape over the stupid light and it can be ugly.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, July 26, 2025
Hello Austin, thanks for sharing. This is not the standard we aim for our customers to experience. We'd like to help. This flashing blue light might indicate a lost or weak Wi-Fi connection to your router. It means the doorbell is trying to reconnect to your network. We suggest restarting your router, moving it closer to the device, and reducing the devices connected to it to see if that makes any difference. Also, try to restart the doorbell and ensure that it has its latest version same as with the Roku Smart Home app. If the issue persists, we encourage you to contact us again at https://support.roku.com/contactus. We're looking forward to providing you with a better experience. Thanks again! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Connection
on August 7, 2025
Posted by: BIRTHDAY GIFT
from MYRTLE BEACH SC
I got this for my Birthday August 05 2025. So far, I like everything about the Roku doorbell and the Speaker. The biggest issue Already is: The app disconnects from the wifi every 30 minutes. I have proceeded to do ALL of the quality checks needed, and it is on the Roku side and Not mine. Frustrating already!! Myrtle Beach sc
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, August 8, 2025
Hello Chase! This doesn't sound right, and we appreciate your effort in trying to resolve this issue. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us, and we’re eager to assist. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Better Than The Big Name Box Store One
on August 9, 2025
Posted by: Gavin S
Easy to install, wasy to connect to wifi, great price, monthly cost is betrer than the big name doorbell
Camera, picture quality is really good.
Camera, picture quality is really good.
Written by a customer while visiting roku.com
Customer Rating
5
Roku Doorbell
on August 17, 2025
Posted by: Emily V Harris
I Love my new camera doorbell . I would recommend it to others
Written by a customer while visiting roku.com
Customer Rating
2
Not Great for Larger Homes
on November 3, 2025
Posted by: Lori1962
from Azle, TX
Overall, it works as it should. Decent quality pictures. Two-way audio is about the same as similar products. The big issue I have is that only 1 chime unit can be installed. I have a 2,500 sq ft house. The chime can only be heard if you are near the chime unit when it rings. The standard doorbell I had included chimes in 3 areas inside the house as well as on the patio. For this reason alone, I do not recommend the product. I am moving to a 2 story house and will look for another solution.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com