Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Convection & Wi-Fi - Stainless Steel
Average customer rating
4.5
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
135
4 Stars
21
3 Stars
3
2 Stars
7
1 Star
12
86%of customers recommend this product.
(
113 out of
131)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Convection & Wi-Fi - Stainless Steel
Customer Rating
1
Samsung Range
on January 6, 2022
Posted by: UseToLoveToBake
from Spokane, Washington
[This review was collected as part of a promotion.] When arrived it burned everything, adjusted temperature top oven is okay bottom oven temperature is low by 25 degrees. Repair person could not fix. Have owned for over 6 months still hate baking with it, and I used to LOVE to bake! Burner surface is always dusty and doesn’t clean up after spills.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy Carrie Galvan, Samsungcare, January 12, 2022
Hello, we regret to see that you had this problem with your unit and we would like to see how we could assist. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144070619) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Written by a customer while visiting Samsung US
Customer Rating
1
Had High Hopes!
on January 17, 2022
Posted by: LoveToCook
from CT
[This review was collected as part of a promotion.] After our old stove started acting up, we decided it was time to look for another one. This had great reviews and many of the newest features such as being able to be synced with your phone, and the split oven, I thought might be a nice option for kitchens that cannot accommodate double ovens. Both ovens do heat up quickly. Now the problems and the reasons behind the one star rating. This stove is used every day, many times a day. It was not purchased to be a show piece. The oven does not come with a third rack. This is a shortfall when you do not use the split oven function (a divider you need to insert cannot be used as a rack because it is solid). The divider is stored in the drawer at the bottom so now the drawer cannot be used to store pans. The top oven does not reach the correct temperature. It is off by 50 degrees whereas with most convections you deduct 25 degrees to equal a regular oven temperature. The top oven only has a convection oven capability. Lately, when both ovens are in use at the same time, a loud rattling sound occurs. The fan, which vents on the top of the oven in the back, is very loud. I tried to find an oven that did not vent in the back of the stove top, because it is difficult to keep clean. Splatter, food can end up in the vent. No way to clean it once something gets inside. The cook top is nice, with many options for pan sizes. However, it is not wide enough to bridge the gap to your existing counter. This requires the purchase of rather "ugly" expensive side inserts. If the glass top was just a half inch wider on each side, there would be no issue with this. Apparently, this is one way to save on cost. The glass, for some reason is very difficult to clean even with the recommended cleaning products and procedures. Our previous glass cooktop was easy to clean. The controls are digital and take some getting use to. You have to make sure you press the round dial to get everything to start. If not it stays in limbo. A warning sound would help avoid this problem. And if you inadvertently press the dial, everything can get turned off etc, highly sensitive. I hope the dial does not break. If it does, the oven will not work. The owner's manual provided with the stove is so vague. It is not always possible to access a computer. This was an expensive oven that we hoped would be perfect for a cooks kitchen. Contacting Samsung by phone and chat has been a nightmare. I now have to try to get service on a 2 month old stove!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsungcare, January 18, 2022
Hello. It sounds like you have been through a lot. I can definitely see that you love to cook. Thank you for sharing this with us. I'm sure we can have this fixed in a timely manner so you can go back to enjoying your range. If you have any questions for us, please use the links below to contact us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1144086748
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1144086748
Written by a customer while visiting Samsung US
Customer Rating
5
Options
on June 4, 2024
Posted by: RejCla
[This review was collected as part of a promotion.] I got my oven about three months ago and really love it. One of my favorite features is the number of options on the top burners in sizes.
Written by a customer while visiting Samsung US
Customer Rating
1
Dangerous. Knobs don't lock.
on July 20, 2024
Posted by: Fv0007
Knobs dont lock. Liked the microwave except that knobs can accidentally be moved and burners turned on fairly easily which can be a fire hazard. Kids kept accidentally doing this and burned the vinly cover we bought separately. Microwave installers just had the same issue and kept burning their hands as they were installing oven over the range.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, July 22, 2024
Hi there,
We understand how important it is to ensure your safety. Let's get the information you need to have peace of mind.
The link below will guide you in making sure you have peace of mind when using the range, and you can contact our Parts team if you need replacement knobs.
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147358179) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
We understand how important it is to ensure your safety. Let's get the information you need to have peace of mind.
The link below will guide you in making sure you have peace of mind when using the range, and you can contact our Parts team if you need replacement knobs.
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147358179) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
Beauty combined with technology
on September 16, 2020
Posted by: WOODY
[This review was collected as part of a promotion.] so impressed by my new range! this unit replaced a freestanding one that did the job but that's about it. our new flex duo double oven was a huge upgrade as we always wanted a double-oven. along with being smart home connected, the range offers so much to enhance the cooking experience. i am excited to learn all the features associated with oven as there are so many. samsung along with samsung smartthings have hit the high mark on this one!
i received compensation for this review but the review is my own.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love it!
on September 19, 2020
Posted by: Anonymous
from Orlando, Florida
i love the double oven, the air fryer feature and the convection oven. i love that the wii-fi lets me know when my oven is on. i am using the smart things app.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All I Can Say Is "WOW!"
on September 24, 2020
Posted by: SusuToYou
from Arlington
Gender:Female
[This review was collected as part of a promotion.] I was really looking forward to getting this stove and it hasn’t disappointed.
Not only is it beautiful, but the functionality is outstanding. I like the five-element cooktop, and that the elements have multiple settings for multiple pot sizes. I can fit my burner to the pot! So that’s super handy. The warming burner is especially handy when I want take something off the heat but not get cold. The Express Boil feature actually works pretty well I was quite surprised at the time-savings.
I love that the dials light up in a pretty teal blue. Matches my cookware perfectly. It’s the little things! The large LED display for the oven let’s you know what’s cooking (literally) and the read-out is big and bold. You can’t miss it.
The oven is fabulous! It’s very large and be split into two different sections if needed. The regular/convection oven is the lower oven. I’ve never had a convection oven before, so I had a little bit of a learning curve there. It cooks much more quickly than a regular oven, which is great. It’s nice to know that I can cook dinner in less time after working a full day. It even includes a built-in temperature probe for larger cuts of meat. I haven’t used this yet, but will when the holidays come around for sure.
The top part of the oven can be used as an air fryer. I have a tabletop air fryer, but this one is fabulous! I can air fry an entire package of bacon for the family breakfast or several dozen wings for game time. It heats up fast and air fries beautifully.
The stove has Wi-Fi connectivity which I have set up but haven’t used yet. I have also not set it up yet with our Google Home device. I’m sure once I figure that out, I’ll love it.
My only “complaint” about the stove is that all the dials face front. It takes a little getting used to not lean into the stove while cooking, possibly turning something on. I’ve turned my oven on several times by not paying attention.
My only other complaint is now that I have this BEAUTIFUL stove, I need to completely redo my kitchen!
Written by a customer while visiting The Insiders
Customer Rating
5
This Samsung range won't disappoint!
on September 24, 2020
Posted by: ScarlitRose
from Rockford
Gender:Female
[This review was collected as part of a promotion.] This electric slide-in range has some pretty amazing and advanced technology. I love that I can quickly and easily transform the range from a single oven to a double oven. This makes it possible to cook two different items at different temps and durations. The wireless connectivity is awesome! I can use my Google speakers or cellphone to turn the oven on/off, to set the temperature and set the cook function (bake, air fry, etc). It can also self clean which will help keep it looking new. It really does have a sleek, appealing design that has totally updated the look of my kitchen!
Written by a customer while visiting The Insiders