Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Convection & Wi-Fi - Stainless Steel
Average customer rating
4.5
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
135
4 Stars
21
3 Stars
3
2 Stars
7
1 Star
12
86%of customers recommend this product.
(
113 out of
131)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Convection & Wi-Fi - Stainless Steel
Customer Rating
3
Recall
on December 15, 2024
Posted by: esc7
[This review was collected as part of a promotion.] Has issues with the knobs - gave an embarrassing replacement. You put in a 35000 kitchen and you have plastic knobs that look like they belong in a fast food restaurant
Response from Samsung USBy Samsung Care, December 17, 2024
Hello,
We want to inquire more about what transpires with the range knobs and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We want to inquire more about what transpires with the range knobs and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Stay away
on March 19, 2025
Posted by: Dan G
one of the burners goes high when set on low. Under warranty, had service come out to replace the part. two months later same thing happened. Had it less than a year and already want to buy a new (not Samsung) unit.
Response from Samsung USBy SEA Care, March 21, 2025
Dan G, your cooking convenience is our priority. Let's help you out.
I have provided a link below to help you ensure your burners are working correctly. Please choose "Element stays hot after changing from Hi to Lo."
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148640613) to help our team pull up your information.
Have a great day.
^Camille
I have provided a link below to help you ensure your burners are working correctly. Please choose "Element stays hot after changing from Hi to Lo."
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148640613) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US