Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Flex Duo Front Control Slide-in Electric Range with Smart Dial, Air Fry & Wi-Fi - Stainless Steel
Average customer rating
4.5
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
135
4 Stars
21
3 Stars
3
2 Stars
7
1 Star
12
86%of customers recommend this product.
(
113 out of
131)
Customer Reviews for Samsung - 6.3 cu. ft. Flex Duo Front Control Slide-in Electric Range with Smart Dial, Air Fry & Wi-Fi - Stainless Steel
Customer Rating
2
Outstanding but very unsafe and unreadable
on January 19, 2022
Posted by: Higs
from Alabama
three critical issues
1. not safe: if you lean up against a dial, the stovetop will turn on. i defended it from family who had the issue from the first day, but after being careful i still did it twice. this range is unsafe.
2. dial settings not visible: you cannot read them without putting your face right next to the dial to see if you are turning the knobs to any setting.
3. heating safety: scenario. convection bake. i place fish sticks in the top oven before reaching 400degrees. in 20 mins the fish sticks are crisp. however, if i set the temp to 415, the fish sticks will be crisp in 8 mins. we tested this 20 times. if you set to 425, the fish sticks will be smoking black in 8 minutes. smoke alarm activated. we will keep it, but i would not recommend to anybody else.
1. not safe: if you lean up against a dial, the stovetop will turn on. i defended it from family who had the issue from the first day, but after being careful i still did it twice. this range is unsafe.
2. dial settings not visible: you cannot read them without putting your face right next to the dial to see if you are turning the knobs to any setting.
3. heating safety: scenario. convection bake. i place fish sticks in the top oven before reaching 400degrees. in 20 mins the fish sticks are crisp. however, if i set the temp to 415, the fish sticks will be crisp in 8 mins. we tested this 20 times. if you set to 425, the fish sticks will be smoking black in 8 minutes. smoke alarm activated. we will keep it, but i would not recommend to anybody else.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 21, 2022
Posted by: Blazedpunk
from Brownsville, tx
[This review was collected as part of a promotion.] Bought this Range. Works wonderfully. NO issues with it. Perfect for my home.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Almost perfect... it's a great range I'd buy again
on January 27, 2022
Posted by: HaLeRy5071
from Minneapolis, MN
[This review was collected as part of a promotion.] In remodeling our kitchen, we were hoping for a range that was stylish, feature-filled, reliable and one that wouldn't break the bank. I believe this Samsung range was the perfect fit. No other range we looked at fit all those criteria.
PROS:
• Looks fantastic
• Air Fryer: Although it isn't as effective as a traditional fryer due it its large size, it still works quite well.
• Integrated technology: All of the technology features built in to this range and the app are a nice bonus. Controlling things from my phone when I step away is a nice feeling even though I'm sure it won't be used very often.
• Temperature probe: The integration of technology and this tool is awesome. Used it for Thanksgiving for our turkey and it was perfect!
• Dual ovens: We haven't used this yet but on the surface seems like a quality build as adding the divider is sturdy. We looked at other ranges that had dual doors but they didn't have the pullout drawer at the bottom and the lower oven section went to the floor… to access items in that lower oven seemed like it was impossible and maybe even a little dangerous. Having that drawer (which houses the divider - when not in use - and the Air Fry Pan raised that lower door up and makes the lower cavity much more accessible.
• Lots of size/placement options on the cooktop
CONS: (and this is totally nitpicking which is why I didn't rate this down a star)
• Oven takes longer to preheat than previous range... not sure if it is just because of the size of this thing but it takes quite a while to preheat IMO.
• Glass surface: This is a problem with all glass cooktops but they are a bugger to get and keep clean and we do have markings already where dripped oil landed on the hot burner
• Air Fry Tray: A little concerned about it's longevity as we use it so much it has already started to show some wear.
PROS:
• Looks fantastic
• Air Fryer: Although it isn't as effective as a traditional fryer due it its large size, it still works quite well.
• Integrated technology: All of the technology features built in to this range and the app are a nice bonus. Controlling things from my phone when I step away is a nice feeling even though I'm sure it won't be used very often.
• Temperature probe: The integration of technology and this tool is awesome. Used it for Thanksgiving for our turkey and it was perfect!
• Dual ovens: We haven't used this yet but on the surface seems like a quality build as adding the divider is sturdy. We looked at other ranges that had dual doors but they didn't have the pullout drawer at the bottom and the lower oven section went to the floor… to access items in that lower oven seemed like it was impossible and maybe even a little dangerous. Having that drawer (which houses the divider - when not in use - and the Air Fry Pan raised that lower door up and makes the lower cavity much more accessible.
• Lots of size/placement options on the cooktop
CONS: (and this is totally nitpicking which is why I didn't rate this down a star)
• Oven takes longer to preheat than previous range... not sure if it is just because of the size of this thing but it takes quite a while to preheat IMO.
• Glass surface: This is a problem with all glass cooktops but they are a bugger to get and keep clean and we do have markings already where dripped oil landed on the hot burner
• Air Fry Tray: A little concerned about it's longevity as we use it so much it has already started to show some wear.
That's it though. We love, it looks great and does so much more that I even anticipated. This is our first Samsung Range but we have had other Samsung appliances that have held up very well and we're hopeful this one will too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Way too complicated
on March 27, 2022
Posted by: Az gal
nice looking over, but it is way too complicated.
supplied manual had no operating infornstion. links to samsung app provide no infirmation. very difficult to find on web site and gad to create an account. installaion of the samsung app took forever and was confusing. after all that effort, no link to mauals and the app provided limited functionality. all in all still trying to sort out to run this thing. setup
was very poor.
was very poor.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
3
Response from Samsung USBy Mila, Samsung Care, March 31, 2022
Hi Az gal,
Thank you for sharing your experience with our range. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if you are having difficulties setting it up.
Please click on this link where you can download all information regarding manuals for SmartThings App, SmartThings Cooking, user manual, and installation guide as well.
https://www.samsung.com/us/support/downloads/?model=N0052200&modelCode=NE63T8751SS/AA
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144354140
^Mila
Thank you for sharing your experience with our range. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if you are having difficulties setting it up.
Please click on this link where you can download all information regarding manuals for SmartThings App, SmartThings Cooking, user manual, and installation guide as well.
https://www.samsung.com/us/support/downloads/?model=N0052200&modelCode=NE63T8751SS/AA
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144354140
^Mila
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing
on April 5, 2022
Posted by: Jeff
from Clarksville, TN
the cooktop retains too much heat, so things boil over or burn easily. the “dual” zone ovens create tempetrure zones that must be within a certain defree of each other. so if youbeant to slow roast at 280 degrees, and cook something else at 450 degrees, it wont let you.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Leo, Samsung Care, April 11, 2022
Hi Jeff,
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared below links that may help with your concerns with the range.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
https://www.samsung.com/us/support/answer/ANS00061025/
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
I have also shared the user manual link below. Please access the link and turn to pages 35 - 36 for twin mode temperature setting ranges.
https://downloadcenter.samsung.com/content/UM/202107/20210716111032090/NE63T8751_AA_DG68-01208A-05_EN-MES-CFR_210702.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144392342
Leo
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared below links that may help with your concerns with the range.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
https://www.samsung.com/us/support/answer/ANS00061025/
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
I have also shared the user manual link below. Please access the link and turn to pages 35 - 36 for twin mode temperature setting ranges.
https://downloadcenter.samsung.com/content/UM/202107/20210716111032090/NE63T8751_AA_DG68-01208A-05_EN-MES-CFR_210702.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144392342
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 27, 2022
Posted by: Dsuj8
from Texas
[This review was collected as part of a promotion.] I bought this 3 months ago and is the best electric range someone can own! Excellent features!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Choice!!
on June 27, 2022
Posted by: Bree
from Kansas
[This review was collected as part of a promotion.] I absolutely love this slide in range! I love that I have two separate compartments to cook in and I can use the oven as one or two! The top glass stove is easy to clean and cooks nicely. The turn dial for the oven is a breeze to use. I love that the button can be turned on lock mode so my kids can’t turn the oven on. I can’t think of anything I don’t love about this oven!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice and beautiful!
on June 28, 2022
Posted by: JayJ
from Ann Arbor, MI
[This review was collected as part of a promotion.] It looks beautiful as well as has many great features such as an air fry option with the split oven, wifi feature, etc. The only complaint that I have is the letters (small/middle/large) on the switch knobs are hard to read since the letter color is too similar to the knob color. Other than that, I like this range!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US