Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Convection & Wi-Fi - Stainless Steel
Average customer rating
4.5
(226 Reviews)
Rating breakdown 226 reviews
5 Stars
160
4 Stars
40
3 Stars
11
2 Stars
7
1 Star
8
90%of customers recommend this product.
(
155 out of
173)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Convection & Wi-Fi - Stainless Steel
Customer Rating
3
Good product for a good price
on September 10, 2023
Posted by: Vancouver
[This review was collected as part of a promotion.] Bought this one for my ADU. It works great. Love it.
Response from Samsung USBy Chrystel, SEA Care, September 12, 2023
Hi there,
Thank you for choosing Samsung's line of products!
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146272405, to help our team pull up your information.
Have a great day!
^Chrystel
Thank you for choosing Samsung's line of products!
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146272405, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Quality and Affordability
on September 18, 2023
Posted by: Scooter B
from Orlando, FL
[This review was collected as part of a promotion.] Three members of our family have this range. It is well-priced and has a lot of features, including Wi-Fi access. It looks good and works well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Crap
on October 14, 2023
Posted by: Heidi
Bought at the end of march and a week ago i bursted into flames and Samsung wont honor warranty. Will not be buying anything samsung never again
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 16, 2023
Hi Heidi,
We are glad that you reach out us. We'd love to speak with you about your range to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146412671 to help our team pull up your information when you message us.
Have a great day.
^Aloe
We are glad that you reach out us. We'd love to speak with you about your range to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146412671 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on April 29, 2024
Posted by: Slade
from North Carolina
Absolute garbage. “Black Stainless” started peeling off within a year and looks horrible. Samsung has no solution and won’t fix the problem. Will never buy another Samsung product.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, April 29, 2024
Slade, we understand the feeling if your range exterior is peeling off. Let us assist.
Here are tips and tricks to prevent peeling on your range. Please click on the embedded word.
Electric cooktop is peeling, bubbling, or cloudy under the surface
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Please see page 46 under the "Maintaining your appliance (Cleaning painted parts and decorative trim and Cleaning stainless steel surfaces)" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202310/20231025142724464/O_DG68-01211A-05_IB_FULL_NE63T831_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Here are tips and tricks to prevent peeling on your range. Please click on the embedded word.
Electric cooktop is peeling, bubbling, or cloudy under the surface
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Please see page 46 under the "Maintaining your appliance (Cleaning painted parts and decorative trim and Cleaning stainless steel surfaces)" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202310/20231025142724464/O_DG68-01211A-05_IB_FULL_NE63T831_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
Mostly good
on May 7, 2024
Posted by: MEMc
[This review was collected as part of a promotion.] I have being using since December 2023. It bakes and cooks well. I do have a major issue. The Cook top got turned on accidentally when apparently I leaned too hard against the controls while removing something from the microwave directly above. The burner melted a plastic recipe holder sitting on the back of the stove. Fortunately I saw the light that indicates a burner is on in time to prevent a melt down. The microwave is a bit high for my height and I have to lean in to remove items from the microwave.
Response from Samsung USBy Ricardo, Samsung Care, May 8, 2024
Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Great baking options
on July 23, 2024
Posted by: Kendra
from ND
[This review was collected as part of a promotion.] I bought back in February and love it, easy to clean all the options on oven are great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great range but Knobs are an issue.
on August 23, 2024
Posted by: Jon W
from Utah
[This review was collected as part of a promotion.] I have had the range for over a year now. We purchased this item because of the sleek look of the oven vent behind the cooktop. It looks smooth and goes unnoticed when looking at the kitchen. It is placed on an island so this was a concern. I was prompted this review due to signing up for the current recall due to the stove knobs being easily turned on by accident. This is a real issue. It has happened to me. If I was going to purchase over I would definitely buy the Samsung Range with an electric touch on/off panel instead of knobs. This would eliminate this issue all together.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
4
Response from Samsung USBy SEA CARE, August 23, 2024
Good day,
We take your safety seriously. Allow us to extend our assistance, Jon W.
Samsung is providing customers with a set of knob locks or knob covers at no charge. We recommend filling out the form online to receive your free knob locks or knob covers. Knob locks or knob covers are determined by the model number and by the shape of the knobs.
Please visit the website below and contact 833-775-0120 for queries and assistance.
Request Free Knob Locks or Covers for Recall of Slide-In Electric ranges:
https://www.samsung.com/us/support/range-knob-kit/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147471505, to help our team pull up your information.
Have a great day!
^Chrystel
We take your safety seriously. Allow us to extend our assistance, Jon W.
Samsung is providing customers with a set of knob locks or knob covers at no charge. We recommend filling out the form online to receive your free knob locks or knob covers. Knob locks or knob covers are determined by the model number and by the shape of the knobs.
Please visit the website below and contact 833-775-0120 for queries and assistance.
Request Free Knob Locks or Covers for Recall of Slide-In Electric ranges:
https://www.samsung.com/us/support/range-knob-kit/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147471505, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
You'll love it!
on December 18, 2024
Posted by: Cpkobi
from Onsted, Mi
[This review was collected as part of a promotion.] I got this almost for a year now and love it. I like all the features on it and used just half of them so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US