Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Convection & Wi-Fi - Stainless Steel
Average customer rating
4.5
(226 Reviews)
Rating breakdown 226 reviews
5 Stars
160
4 Stars
40
3 Stars
11
2 Stars
7
1 Star
8
90%of customers recommend this product.
(
155 out of
173)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Convection & Wi-Fi - Stainless Steel
Customer Rating
5
Great Range for a Wheelchair Usef
on June 27, 2022
Posted by: PSchmidt50
from Kissimmee FL
[This review was collected as part of a promotion.] We specifically bought this model for it’s access and usability for a wheelchair user. With the controls in front for easy reach it is perfect for a wheelchair user.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Unsafe burner knobs
on July 11, 2022
Posted by: Chef
i find that the top burner control knobs can be easly turn on unknowingly by a person that inadvertantly backs up against the knobs thus turning on a burner and walking away with out knowing a burner is on.
an unsuspecting person or child not knowing the burner is on can be burnd or at the least the burner will remain on for hours unattended if a person that bumps a knob and leaves the house thinking the stove is off.
i have myself inadvertently turned on burners but fortunately in time i noticed the burn on and turned it off.
i am in the process of making removable plastic spacers to slip between the knob and the face of the control panel (when the stove is not in use) to prevent the knobs from accidentally being depressed and turnd.
an unsuspecting person or child not knowing the burner is on can be burnd or at the least the burner will remain on for hours unattended if a person that bumps a knob and leaves the house thinking the stove is off.
i have myself inadvertently turned on burners but fortunately in time i noticed the burn on and turned it off.
i am in the process of making removable plastic spacers to slip between the knob and the face of the control panel (when the stove is not in use) to prevent the knobs from accidentally being depressed and turnd.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good product
on August 2, 2022
Posted by: Cassie
from San antonio, tx
[This review was collected as part of a promotion.] boils water fast as advertised. air fry setting works great. app is helpful to use. the touch screen is very sensitive, but it has a lock feature. the lock feature is great for keeping kids from pressing buttons, turning on stove or opening oven. the varying size of burners is great for small and large pots and pans. “i received compensation for this review but the review is my own.”
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Ever
on August 3, 2022
Posted by: Golf Diva
from Ariel WA
[This review was collected as part of a promotion.] i love the dual oven feature. the induction cooktop is easy to clean. it heats so fast! i have had gas for many years but our new home doesn't have gas available. this is just as fast.
i received compensation for this review but the review is my own
i received compensation for this review but the review is my own
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
WORST STOVE EVER
on October 12, 2022
Posted by: Joanne
3 of my knobs have broken. I have to buy new ones, because it is considered cosmetic. How is it cosmetic if with out the knobs it is super difficult to cook. The glass top is all scratch up Samsung claims its cosmetic. Thry actually claimed i damaged my stove. I will NEVER EVER BUY ANOTHER SAMSUNG PRODUCT EVER!!!!! WORST CUSTOMER SERVICE TJEY JUST STRING YOU ALONG. I HAD A GE RANGE FOR YEARS IT WAS WAY BETTER QUALITY
Response from Samsung USBy Melardo, Samsung Care, November 4, 2022
Hi Joanne,
We sincerely acknowledge your effort in letting us know about your experience with your range.
The below link is the user manual for your model. Turn page 7 (For your Safety - bullet #8), page 27 (Choosing the proper cookware - Aluminum/Enamelware and Protecting the Cooktop), page 48 (Removing metal marks and scratches), and page 53 (Troubleshooting - Scratches or Abrasions on the Cooktop Surface): https://downloadcenter.samsung.com/content/UM/202103/20210322170025699/NE63T831_AA_DG68-01211A-04_EN-MES-CFR_210315.pdf
I also shared this link about "How to use your Samsung electric range or cooktop": https://www.samsung.com/us/support/answer/ANS00060805/
You may also refer to this link about "Clean and care for your Samsung electric cooktop": https://www.samsung.com/us/support/answer/ANS00060833/
How to clean electric and gas ranges: https://www.youtube.com/watch?v=pCLkUo4ns6w
How to clean and maintain the glass cooktop on your Samsung stove: https://www.youtube.com/watch?v=b_dExUhgeus
To check for compatible knobs, you may refer to our parts website or the Samsung parts team:
- https://www.samsungparts.com/Default.aspx
- (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145111114), which will help our team pull up your information.
Have a great day.
Melardo
We sincerely acknowledge your effort in letting us know about your experience with your range.
The below link is the user manual for your model. Turn page 7 (For your Safety - bullet #8), page 27 (Choosing the proper cookware - Aluminum/Enamelware and Protecting the Cooktop), page 48 (Removing metal marks and scratches), and page 53 (Troubleshooting - Scratches or Abrasions on the Cooktop Surface): https://downloadcenter.samsung.com/content/UM/202103/20210322170025699/NE63T831_AA_DG68-01211A-04_EN-MES-CFR_210315.pdf
I also shared this link about "How to use your Samsung electric range or cooktop": https://www.samsung.com/us/support/answer/ANS00060805/
You may also refer to this link about "Clean and care for your Samsung electric cooktop": https://www.samsung.com/us/support/answer/ANS00060833/
How to clean electric and gas ranges: https://www.youtube.com/watch?v=pCLkUo4ns6w
How to clean and maintain the glass cooktop on your Samsung stove: https://www.youtube.com/watch?v=b_dExUhgeus
To check for compatible knobs, you may refer to our parts website or the Samsung parts team:
- https://www.samsungparts.com/Default.aspx
- (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145111114), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
4
Great Oven
on October 26, 2022
Posted by: jpinSav
from Savannah, Ga
[This review was collected as part of a promotion.] We are very happy with the convection oven. Sometimes it is hard to know if the burners are on or off, you have to physically check the knobs. It would be nice if they could be timed ot have an alarm or bell signal after a set time. With todays technology, this does not seem to be a difficult reach. Also the vents on the back of the stove need to have a cover to prevent crumbs and other unwanted debris from falling into it.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Modern good looking electric range
on October 26, 2022
Posted by: Easybob
from Gainesville, Fl
[This review was collected as part of a promotion.] This range is good looking and provides efficient cooking. If you want you mange your range from your iPhone. Controls are placed well and the digital key pad makes operating clear and easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
You can't go wrong with this range
on October 26, 2022
Posted by: Mike
from Worcester, MA
[This review was collected as part of a promotion.] The elements are amazing with heat they provide. The oven my wife swears by, especially the convection oven. Add the Bluetooth operation and you got a winner.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US