Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Convection & Wi-Fi - Stainless Steel
Average customer rating
4.5
(226 Reviews)
Rating breakdown 226 reviews
5 Stars
160
4 Stars
40
3 Stars
11
2 Stars
7
1 Star
8
90%of customers recommend this product.
(
155 out of
173)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Convection & Wi-Fi - Stainless Steel
Customer Rating
5
Great Range
on January 18, 2022
Posted by: Carl
from Pembroke
[This review was collected as part of a promotion.] Purchased 1 yr ago and it has served very well. Love the wifi feature!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor quality of glass top
on January 21, 2022
Posted by: Vanessa
from Miami, Fl
we have used our new range a few times now and each time we see a new scratch or stain. we have had other ranges like this without issue. we have the correct cookware for this type of range and the kit to clean it. still an issue. very disappointed, it was pretty expensive for the quality we are seeing. will be raising it to warranty for options.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 2, 2022
Hello Vanessa,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung range has a new scratch and stain after using it a few times. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the guide you can check about cleaning the cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
The link below is for the product's user manual for additional information about maintaining and cleaning your appliance. See pages 42-51.
https://downloadcenter.samsung.com/content/UM/202103/20210322170025699/NE63T831_AA_DG68-01211A-04_EN-MES-CFR_210315.pdf
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63T8311SS/AA
You may reach out via our Support channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144463609
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung range has a new scratch and stain after using it a few times. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the guide you can check about cleaning the cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
The link below is for the product's user manual for additional information about maintaining and cleaning your appliance. See pages 42-51.
https://downloadcenter.samsung.com/content/UM/202103/20210322170025699/NE63T831_AA_DG68-01211A-04_EN-MES-CFR_210315.pdf
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63T8311SS/AA
You may reach out via our Support channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144463609
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Decent all around range with some imperfections
on April 29, 2022
Posted by: Pkessel
from Oakland MI
the range functions well. the oven takes forever to heat up -- like a good 10-15 minutes ! that seems unreasonable to me. the top glass scratched immediately upon using it one time (carefully) and trying to keep it clean is a struggle. there is a weird rubber seal between the glass top and the stainless steel front that just loves to trap food especially crumbs. its a poor design.
the amount of different sized burners is over kill as you will prolly never use em.
when you use the oven, a fan will run for a good 20 minutes after to "vent" the oven. to hasten this you have to leave the hot oven door open so it can cool faster.
over all its a nice looking product and serves its purpose just dont expect it to blow you away in any category.
the amount of different sized burners is over kill as you will prolly never use em.
when you use the oven, a fan will run for a good 20 minutes after to "vent" the oven. to hasten this you have to leave the hot oven door open so it can cool faster.
over all its a nice looking product and serves its purpose just dont expect it to blow you away in any category.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Angelica, Samsung Care, May 2, 2022
Hello Pkessel,
Thank you for bringing this to our attention. We appreciate you letting us know that the oven in your Samsung range takes too long to heat up, the top glass scratched immediately and is hard to clean, and it has a vent issue. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting guide you can try when the oven in your Samsung range has temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
The link below contains information about cleaning the cooktop on your Samsung range.
https://www.samsung.com/us/support/answer/ANS00060833/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63T8311SS/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144461495
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the oven in your Samsung range takes too long to heat up, the top glass scratched immediately and is hard to clean, and it has a vent issue. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting guide you can try when the oven in your Samsung range has temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
The link below contains information about cleaning the cooktop on your Samsung range.
https://www.samsung.com/us/support/answer/ANS00060833/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63T8311SS/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144461495
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Great oven/stovetop - cheap knobs
on May 9, 2022
Posted by: Mark
great spacious oven. i have absolutely zero complaints about it's ability to get the job done. it does what it needs to do. my one, and rather large, complaint is that the stove knobs are all cracking. one has broken off completely. i just checked the rest and they're all cracking, so only a matter of time before they're all broken off. with that said, i've found replacements online, but none that are black to match. they're all stainless steel (silver). not sure if samsung takes the time to read these but help would be appreciated...
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
3
Value
4
Response from Samsung USBy Angelica, Samsung Care, June 6, 2022
Hello Mark,
Thank you for reaching out. We appreciate you letting us know that your Samsung range has a spacious oven and gets the job done; however, the knobs are all cracking. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63T8311SG/AA
Visit samsungparts.com should you wish to purchase a replacement knob.
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144571574
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung range has a spacious oven and gets the job done; however, the knobs are all cracking. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63T8311SG/AA
Visit samsungparts.com should you wish to purchase a replacement knob.
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144571574
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
great features but
on June 4, 2022
Posted by: lina
from new jersey
[This review was collected as part of a promotion.] i bought this range over a year ago and i havent been able to use the over portion of it. want to love it but i cant. Currently speaking to representatives to have this fixed.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Angelica, Samsung Care, June 6, 2022
Hello lina,
Thank you for reaching out. We appreciate you letting us know that you haven't been able to use the oven portion on your Samsung range. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try if your Samsung range has issues with the oven.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63T8311SG/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144570913
-Angelica
Thank you for reaching out. We appreciate you letting us know that you haven't been able to use the oven portion on your Samsung range. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try if your Samsung range has issues with the oven.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63T8311SG/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144570913
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and quality product
on June 27, 2022
Posted by: amcwhite
[This review was collected as part of a promotion.] I purchased this stove as a replacement for a Samsung stove I had that had electrical issues. It was a smooth process that I’m very happy with and this stove is even better than the last. It has really great features and is worth every penny.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
attractive appliance with great features
on June 27, 2022
Posted by: Windchime
from Bow, NH
[This review was collected as part of a promotion.] The stove has great features, heats quickly and is reliable.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent stove!
on June 27, 2022
Posted by: Vee Ware
from Atlanta, GA
[This review was collected as part of a promotion.] I absolutely love my stove. I am even considering purchasing another one when move to another home.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US