Customer reviews from sharkninja.com
Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
4.1
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
158
4 Stars
30
3 Stars
19
2 Stars
14
1 Star
26
79%of customers recommend this product.
(
132 out of
168)
Customer Reviews for Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
1
App sucks
on December 9, 2023
Posted by: Gra2743
from Pennsylvania
Gender:Male
I bought it and it works fine but I can not get it to pair to the app.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Buy a Roomba
on September 29, 2023
Posted by: Thimble
Never could even connect it to set it up. Spent over an hour trying over and over to connect but it never did
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Robotics, October 2, 2023
Hi Thimble,
Thank you for leaving your review.
I'm sorry to hear that you are having issues connecting the robot.
We would like to help you with this. Please see the following link which takes you to our online troubleshooting guide:
https://support.sharkclean.com/hc/en-us/articles/9958219088924-RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide
This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
SharkClean US
Thank you for leaving your review.
I'm sorry to hear that you are having issues connecting the robot.
We would like to help you with this. Please see the following link which takes you to our online troubleshooting guide:
https://support.sharkclean.com/hc/en-us/articles/9958219088924-RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide
This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
SharkClean US
Written by a customer while visiting sharkninja.com
Customer Rating
4
So amazing
on May 16, 2023
Posted by: leesa
from Fl
Gender:Female
[This review was collected as part of a promotion.] this bathroom is better than I anticipated it to be it is definitely a plus, and I’ve never used anything like it is completed the whole Lee out of my house and picked up numerous Justin jerk particles. I was amazed, and definitely not traded to the world even the dog liked it he was. I am pulling it as it was going through the house. I didn’t make the house really clean and I am very satisfied.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Good suction
on April 23, 2023
Posted by: AJR80
from Dardanelle, AR
Gender:Female
[This review was collected as part of a promotion.] I like these vacuums but there are a couple things that need work. The machine doesn't empty hair or fuzz into the dump bin. It almost always gets stuck. I also wish it would get closer to the edges to help clean better. The suction is amazing and the making tool makes it easy to clean certain areas or the whole house depending on what you need
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
The BEST
on January 17, 2024
Posted by: Sue G
from Idaho
Gender:Female
Absolutely the BEST robot vacuum available! LOVE IT
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
The Matrix gets it done!
on January 27, 2024
Posted by: My Matrix
I have fallen in love with the Matrix! It does a great job getting every speck of dirt up!! It’s a little noisy starting up but then it quiets down and gets the job done!
The funniest thing so far ( because I didn’t scope out the area for it to clean) was he circled to the left and then to the right and just stopped! Then it said:: “I can’t find my way back to the dock!”
The funniest thing so far ( because I didn’t scope out the area for it to clean) was he circled to the left and then to the right and just stopped! Then it said:: “I can’t find my way back to the dock!”
Written by a customer while visiting sharkninja.com
Customer Rating
4
Shark RV2310AE Matrix
on February 1, 2024
Posted by: Tony Shark
from Delaware
Gender:Male
I have a one level House it is 990 square feet . With other robot vacuum cleaners it takes 101 minutes to clean the entire house on one charge of the battery. With this Shark RV2310AE Matrix it cleans one and a half rooms and then it has to go back to charge, Now I have it start cleaning at 9:00am by 10:00am. it has completed that one in a half rooms. So the first cleaning is 400 square feet and the time about 45 minutes.
The RV2310AE Matrix will take 2 hours to charge then it will resume the cleaning. I do like the feature of called "Evacuate and Resume is on” what this means it will empty the dust bin when it is full and resumes the cleaning . Nice option to have. You not have control on what order of rooms you want the Robot to clean first when it is on the Schedule.
Now I had some trouble with this unit trying to connect it to my Wifi, I took me about 3 times going thru the app to get it connect the to my wifi .
It seams not to have Obstacle Avoidance, it will bump into many things when it is cleaning. Some other robot vacuum cleans will sense when its is on a carpet and will switch more suction power. This RV2310AE Matrix will maintain one suction level that you set it to. Note:: suction power can be set in the App.
It seams not to have Obstacle Avoidance, it will bump into many things when it is cleaning. Some other robot vacuum cleans will sense when its is on a carpet and will switch more suction power. This RV2310AE Matrix will maintain one suction level that you set it to. Note:: suction power can be set in the App.
This Shark RV2310AE Matrix took only 5 mins to map my house. I put in a few keep out zones and it sorted works. I like the fact you can tell what room you want it to clean, Oh how nice! And The Shark RV2310AE Matrix vacuum empties itself into a bagless, self-emptying base that holds up to 45 days of dirt . This will save you money.
I have one low pile carpet I have used the Matrix cleaning on it wow! This is a very nice option. But it will be a 5ft by 5ft section that will be cleaned , and you will have to selected the area you wanted to clean in the app. You can name the rooms in your house in the app. They do give you a strand list to selected form.
I have one low pile carpet I have used the Matrix cleaning on it wow! This is a very nice option. But it will be a 5ft by 5ft section that will be cleaned , and you will have to selected the area you wanted to clean in the app. You can name the rooms in your house in the app. They do give you a strand list to selected form.
Let’s recap:
The Shark RV2310AE Matrix in my house takes a long time to clean. Let’s review the time , the total time is as follows Strat 9:00am cleans until 10:am , charges for 2 hours.
Now by 12:00 noon time it restarts to clean. By 1:00pm it finishes cleaning.
Now by 12:00 noon time it restarts to clean. By 1:00pm it finishes cleaning.
This Shark RV2310AE Matrix has a lot of nice features, in the app. The Shark RV2310AE Matrix will pick up pet hair. If I did not know any better I think that the Shark RV2310AE Matrix has a 2 hour lunch break. And so far I had no problem with the App. But for the price it should have Obstacle Avoidance. Also you should be able to tell what room you want to clean first when you put it in the schedule mode. Over all it does a good job.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not worth the money or hassle
on August 18, 2024
Posted by: Bryan
from Tarpon springs FL
Gender:Male
Bought this three months ago and it quits working at least once a week. I know my dog sheds a lot but this thing does not keep up with it at all. Notice that all of the 5 star reviews are from people that got a free product? They were paid to give those reviews. I am in need of replacement parts also already but they are always out of stock
Response from sharkninja.comBy SharkNinja, September 12, 2024
Hello,
Thank you for taking the time to leave a review.
This isn’t the experience we want our customers to have and we’re eager to help . Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
This isn’t the experience we want our customers to have and we’re eager to help . Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com