Customer reviews from sharkninja.com
Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
4.1
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
158
4 Stars
30
3 Stars
19
2 Stars
14
1 Star
26
79%of customers recommend this product.
(
132 out of
168)
Customer Reviews for Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
5
A True Wonder
on June 1, 2023
Posted by: Chach421
from New York, NY
Gender:Male
[This review was collected as part of a promotion.] I just moved into a pre-war building in Washington Heights and dust is everywhere with the original wood flooring and this little dust-buster is the best. It took some time to program it so it won't go down the stairs, but once I figured that out, it was smooth sailing. A good capacity and allowing it to run daily has made a difference in controlling my allergies. A total win all around.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Superb Features
on June 4, 2023
Posted by: pm8484
from Arkansas
Gender:Female
[This review was collected as part of a promotion.] The features on the Shark Matrix Self Emptying Robot Vacuum are superb. One of my favorite is the Matrix Grid Cleaning system that allows no spot to be untouched. You still have a room by room mapping system and you can control what rooms and schedule it. It has more suction than my previous robot vacuum cleaner. Another favorite feature is the Anti-Hair Wrap on the roller. No more spending an hour untangling my long hair from around the brush roller!!! It not only vacuums up my hair but cleans up the pet hair from our boxers with ease. I was used to emptying my previous robot multiple times. This one is bagless and has a self-empty base. Not only does it clean better but it’s made my life easier in terms of clean up. I highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Spoiled by absoltely terrible app software
on November 5, 2023
Posted by: JRWRWA1
from Tri Cities WA
Gender:Male
Bought a UR2360S robot vacuum - self emptying/mapping/matrix type. 6 days ago. Unfortunately it may be going back if the problems are not resolved. It did an acceptably accurate job of mapping the house as the first setup step. However, do not follow it around or allow your curious pet near it, as this will, understandably confuse it. I would suggest just doing it twice, using the first run as a learning curve - for yourself, not the robot. In terms of physical cleaning performance, it works surprisingly well and does thorough job. Its ability to avoid unexpected objects it pretty good unless they are very light and easy to move, in which case it may move them around a little randomly, but that's no big deal. It's routing logic appears to be a bit illogical and inefficient at times, when it leaves small patches and then comes trekking back later from the other side of the room to finish them off, as if it just remembered, but at least it doesn't leave them uncleaned - and since I"m not having to do it, I don't really care. The return to dock for empty or recharge and resume where it left off, seems to work but so far it only manged half the house before deciding it had had enough. However, having spent hours fighting with the software mapping app. I think I may know what the problem is. More on that later. So it will be tested again tomorrow. So now to the bad stuff. The smart phone app software it one of, if not the, most abysmal piece of - sorry, but - garbage I have ever had the incredibly frustrating misfortune to deal with. And trust me, I have personally used and even written a LOT of application software during my 50 year career. The general concept is great, but the execution is terrible. Whoever wrote (OK, "coded") this, certainly did not do it, or test it, on a couple of square inches of smart phone screen! They would have needed fingers as thin a toothpicks for a star! Also they did not write a detailed design spec and flowchart first. It looks like a very amateur job, just winging it as they when along and should never have been approved for distribution. There are also no detail instructions on how to use it and how it is supposed to function. Not even the various online videos give any help. In fact it looks like none of those supposed "expert bloggers/influencers/testers" have actually attempted to use it themselves. They just basically parrot what the extremely limited product publication materials say, while patting them selves on the back doing so. Worthless! The room mapping feature is the worst culprit. You have to poke and guess and some features that show up are obviously intended to do something, but what that is is unfathomable and unexplained - the red lines that randomly appear, for example. Once you finally discover, by trial and error, how to basically map rooms, it is way too sensitive and incredibly frustrating on the tiny smartphone screens. Zooming in and out by pinching is awful. Once you zoom in and have no white pace left around the map, you screw up the mapping you have already done. So you have to hit Done and wait for it to upload and save before going back in from scratch with the full map on the screen. A lock/unlock feature for individual room definitions would greatly help. It desperately needs zoom and scroll buttons. Sometimes room definitions and no go or deep clean zones randomly disappear and don't save. Trying to define areas has lower limits and depends on the current zoom scale. So to make them smaller you have to zoom in first - way too far in some cases. Room definitions are done using rectangles that encompass or limit the actual layout on the map, which is fine, but don't overlap them or things can get confused when it is cleaning. It is possible to odd shaped room definitions, especially to overcome the way your house is laid out. This is done by defining several smaller rooms and merging them. That's OK, but just name the first one and let the other default to "Roomx, Roomy, etc. until you have fully defined your map. Then go back and merge them afterwards, selecting the named room first so that it uses that name for the merged room. The problem is that trying to edit a merged room results in strange scaling effects that you cannot control. Even though it does indicate - sometimes - the separate rectangles, there is no un-merge feature to allow you to adjust them with any kind of reasonable control. Otherwise, you have to delete the merged room and start over. Defining no go and deep cleaning zone is not perfect either, but significantly less wearing on the nerves. At least, once in the zones menu, you can't screw up your room definitions. Once you have successfully defined you room mapping - if you have enough patience and manage to get that far - DO NOT under any circumstance open the Map menu again unless you really need to change something - ever! - or you are going to screw something up. Next is the Rooms menu. This seems fairly straight forward, and allows you to select which rooms to be cleaned, either by default of for a custom cleaning. The problem is that every time you open the menu, it looses your selections - including "All". You should be able to save a default selection for routine cleaning and have custom selections only be active for one cleaning session. And when you switch between the map and list versions, it just reverts again! So you need to be very careful to use the list version when exiting the rooms menu and make sure you have "All" of whatever your routine selection is being selected, and checked. Otherwise your next scheduled cleaning with no go as you expect or maybe not at all! Which brings up to point I referred to at the beginning of this review. Do not open the app other than to command a cleaning, while it is doing it's thing - even if idle while emptying or recharging - because the rooms menu selection fiasco and schedule menu appear to take immediate effect and it will not resume to clean the remainder of the rooms. I THINK this is the reason it failed to complete the first - and only do far - attempted cleaning of our whole house. Tomorrow may shine some light on that. The schedule menu it not without it's own little seemingly illogical foibles either, depending on the order you edit your room selections. However it is relatively easy to power you way though them and to be honest, i did not waste the time to attempt to discover the logic. One last thing - well three actually. While the device does a good job of cleaning - much better than I expected for sure, plus it can do it as many times as you like instead of the typical once a week - it also takes a long time to complete the job. Our house one level and 2300 sq ft. It took from 7:00 am to gone 3:00 pm to not actually complete the whole house - only about half of it. It will run for an hour between rather lengthy rechargings, before returning to resume where it left off. Which adds to the total duration of the job. The same applies to when it needs to empty, but that only adds the time traveling to and from the dock and actual emptying. Of course that will vary depending on your specific floor surfaces. I am also using the default middle cleaning setting and no matrix cleaning or deep clean zones, which would prolong it even further. So don't expect it to start in the morning and be done by 10:00 am. On the other hand, you are not having to do it, so I think that's an very acceptable tradeoff. Secondly, the robot seems to do a great job of not getting trapped or stuck and extricates very effectively from any situations which it encounter. Lastly, if you give up on the room definition mapping app, you can always do what some reviewers report doing - just ignore all that and let it clean the whole house by default as it pleases.
Well, I hope that has been helpful and I tried to be honest and not biased. I also hope the the manufacturer reads this, take note and corrects the issues. I will try to be optimistic and await a software update, but frankly I'm not holding my breath. Their customer support is enthusiastic, but limited in its scope of expertise and there is no way to get answers or report the issues with the app. - or get someone to actually explain how it (supposedly) works and how to use it. I'm not sure anyone there knows other than the amateur who authored it.
Well, I hope that has been helpful and I tried to be honest and not biased. I also hope the the manufacturer reads this, take note and corrects the issues. I will try to be optimistic and await a software update, but frankly I'm not holding my breath. Their customer support is enthusiastic, but limited in its scope of expertise and there is no way to get answers or report the issues with the app. - or get someone to actually explain how it (supposedly) works and how to use it. I'm not sure anyone there knows other than the amateur who authored it.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Like the vac but hard to find disposable parts.
on September 27, 2023
Posted by: MJSMJS
from Owasso, OK
Gender:Female
I very much like the Shark Matrix vacuum but I can’t find filters or side brush as replacements. If I could easily locate these disposable replacements at a reasonable price I would rate a 5. The side brush got mangled after it picked up a dog toy that belongs to my toy poodle and it became entangled in the brush.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Junk
on December 19, 2023
Posted by: John
from Wagoner Oklahoma
Gender:Male
I bought one at a auction and set up everything the app is easy but during mapped the unit goes three feet and then shuts down, telling me to clean hair from bottom of unit. Have seen several reviews about this, when you call support they only tell you that you can buy a new one at 30% discount. Ridiculous why by another one if the first one doesn’t work?
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Quick Cleaning with Options
on May 3, 2023
Posted by: NanaMorgan007
from Jackson, Michigan
Gender:Female
[This review was collected as part of a promotion.] Shark Matrix has created a Self Emptying Robot Vacuum. It is Bagless and it also has a 45 day Capacity and Precision Mapping!! Make sure you scan the QR Codes to download all Shark Matrix Applications that are provided. These Applications will help you work together to provide a safe and clean environment. They also will help with choosing a Schedule, Mapping, Quick Cleaning and your No Go Zones. So adjust your Vacuum according to your needs and wants! This can be done straight from your Phone, Tablet or by touching your Shark Vacuum Manually! I Love my Shark Matrix Vacuum so much, that I'm thinking these would make a great Holiday or Birthday Gift!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Powerful and Smart
on May 13, 2023
Posted by: syrenity215
from Crest Hill
Gender:Female
[This review was collected as part of a promotion.] Shark Matrix™ Self Emptying Robot Vacuum with Bagless is an awesome robot.. I am so impressed with the special features.
I have grandkids and a pomeranian dog, the suctions is powerful for cleaning up crumbs and pet hair on hard floors and carpet.
The cleanedge tech uses blasts of air and the Precision Mapping is everything. No spots missed.. It returns to the dock and recharge and pick up where it left off.
Definitely recommend
I have grandkids and a pomeranian dog, the suctions is powerful for cleaning up crumbs and pet hair on hard floors and carpet.
The cleanedge tech uses blasts of air and the Precision Mapping is everything. No spots missed.. It returns to the dock and recharge and pick up where it left off.
Definitely recommend
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark Matrix For The Win!
on June 9, 2023
Posted by: Katie V
from New Mexico
Gender:Female
[This review was collected as part of a promotion.] Overall I am very happy with this product and its functionality. I previously had a shark unit that held up to 30 days of vacuuming in the box and I thought it couldn’t get much better than that till this one came along! I love that this unit can hold up to 45 days worth of vacuuming, it come in handy if you plan to run it everyday. Emptying is also easier! The canister built Into the dock is very easy to remove and replace. No bags needed! It’s fairly simple to set up and map your home, after that the real features come in where you can send it to a single room or even go over a single spot! This robo-vac is definitely worth the hype. I would suggest it to anyone who has been thinking of making the purchase.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com