Customer reviews from sharkninja.com
Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
4.1
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
158
4 Stars
30
3 Stars
19
2 Stars
14
1 Star
26
79%of customers recommend this product.
(
132 out of
168)
Customer Reviews for Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
4
on September 8, 2025
Posted by: Steve
I bought this unit to replace the first Shark vacuum purchased several years ago. I like the new unit because it doesn't have the maintenance issues the older unit had with clogging. We're on a farm and have 5 cats and several dogs. Only negative comment is new unit is taller than the old unit so it won't clean under coffee and end tables like the old one would. New unit sounds a little bit "clunkier" than old unit.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Shark Robot Vacuum
on September 8, 2025
Posted by: Greg
from Orlando, Florida
Gender:Male
I bought this a few weeks ago and it is really doing a great job on cleaning my wood like floors. I use it twice a week and it really helps me to keep my home clean. If you buy one watch the maintenance U tube video so you keep it working well.
Written by a customer while visiting sharkninja.com
Customer Rating
1
AWFUL EXPERIENCE.
on October 19, 2025
Posted by: Won't work
from Richmond, TX
Gender:Female
I bought to add to the Shark I currently have as it is several years old and wasn't working well. I have tried for 3 days and nights to get this vacuum set-up without success. Websites don't exist. Instructions for setup aren't complete and run too fast. I've tried multiple websites without success. Wish Shark would make a vacuum that doesn't need a smart phone to set up. BTW I even replaced my cell phone with a new model and still have had NO SUCCESS and can't find where to go to get help.
Response from sharkninja.comBy SharkNinja, October 27, 2025
Hi there,
Thank you for sharing your experience. We’re truly sorry to hear about the difficulties you’ve had setting up your Matrix Robot vacuum. While our smart features are designed to enhance convenience, we recognize that not everyone prefers app-based setup, and your feedback is incredibly important. We’ve shared your comments with our product and support teams to help improve future setup guides and accessibility.
We’d love the opportunity to help you get your vacuum up and running. Please reach out to our Customer Service team at 1-888-228-5531, we’ll walk you through the setup step-by-step or explore alternative solutions. Thank you again for your patience and for being a Shark customer.
Warm regards,
Shark Clean US
Thank you for sharing your experience. We’re truly sorry to hear about the difficulties you’ve had setting up your Matrix Robot vacuum. While our smart features are designed to enhance convenience, we recognize that not everyone prefers app-based setup, and your feedback is incredibly important. We’ve shared your comments with our product and support teams to help improve future setup guides and accessibility.
We’d love the opportunity to help you get your vacuum up and running. Please reach out to our Customer Service team at 1-888-228-5531, we’ll walk you through the setup step-by-step or explore alternative solutions. Thank you again for your patience and for being a Shark customer.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Started out great, now it's a piece of junk.
on April 4, 2024
Posted by: Nothappy
I've had this vacuum for less than a year. I loved it at first and for the past 4 months or so it's been problem after problem. It only partially cleans one room. It won't even go to the other end of my house unless I physically carry it there and make it stay and clean. Had a call with the specialists today and still doesn't work. Only now I can't even map my house to get started. It runs for 2 minutes and goes back to the dock. Tried calling back and they told me I have to wait until tomorrow for my follow up call. How can I have a follow up call when I can't even do anything with the vacuum? If they don't resolve this tomorrow I will never buy another product from Shark. I'm a loyal customer and always boast about them but after this we will see.
Response from sharkninja.comBy SharkNinja, April 4, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Matrix™ Self-Empty Robot Vacuum. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Matrix™ Self-Empty Robot Vacuum. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
NON REPLACEABLE FILTER - WORTHLESS!!!
on August 31, 2023
Posted by: MOF1
I would give this 4.5 stars for performance and the app....but the filter in the bin is NON REPLACEABLE...this is the stupidest design ever. How can you create a product with a non-serviceable consumable part????
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy, effective and fun vacuum!
on April 30, 2023
Posted by: Peanut998
from New England
Gender:Male
[This review was collected as part of a promotion.] This was my first time experiencing a robot vacuum. I was very curious to see if they live up to the hype. After trying it and playing with all of its features, I can officially say I’m in love with this Shark Matrix robot vacuum!
I was a bit intimidated at first because I thought the initial setup would be complicated and lengthy. Much to my surprise, the set up was very easy and took me less than 10 minutes to get it running. I downloaded the Shark app on my iPhone and followed the on screen instructions. The app does a very good job at walking you through the initial setup and also informs you what feature this version of the Shark has.
Before you vacuum for the first time, the robot has to do an initial run though of the house to map it. You get to see the actual map it produces right in the app. In my opinion, the map was very accurate to what our house looks like. You’re able to label each of the rooms as well as give the robot an actual name, which I thought was pretty fun!
As for the vacuuming, it did a very good job at picking up dirt, dust, hair and other small things. We have hardwood and area rugs around the house and the vacuum had no issues going from one surface to the other. The only time ours stoped and got stuck was when it tried to pick up something it shouldn’t have, like a shoelace or piece of ribbon in our case. The robot will automatically go back to its base when it’s done clearing, needs to recharge or needs to empty itself. When it empties, the robot goes in the base where another vacuum like system sucks all the debris into the base. We are able to get 8 or 9 clearing cycles before we have to empty the base, so it does hold a lot. There are no bags either. All you need to do is take the container out of the base, flip the latch and everything easily dumps out.
The app is impressive as well. It’ll give you a cleaning history where you can see where it cleaned, run time and more. It allows you to program a cleaning schedule where it will clean at certain times. There is also an alarm on it that you can use if you’ve lost the robot somewhere! The app also lets you spot clean a particular area buy just selecting the location you want it to focus on.
There were two negatives about the Shark that I noticed. The first and most noticeable is that it’s a bit loud. It’s not as loud as a traditional vacuum but still noisy if you’re trying to watch tv or working from home. One other downside I noticed is that it doesn’t clean corners very well. I think it’s circular design doesn’t help it much in corners. Not a dealbreaker for us but just something to keep in mind.
Overall, however, this Shark Matrix robot vacuum is amazing. The setup process is quick and easy and also very informative. The app that it uses is well laid out, easy to navigate and allows you to control everything from your phone. It’s really nice coming home to clean floors every day. Our whole family has fun with it! I’d highly recommend to others looking for a quality, well designed and effective robot vacuum. We are in love with ours and like its cleaning ability and additional features it has to offer.
I was a bit intimidated at first because I thought the initial setup would be complicated and lengthy. Much to my surprise, the set up was very easy and took me less than 10 minutes to get it running. I downloaded the Shark app on my iPhone and followed the on screen instructions. The app does a very good job at walking you through the initial setup and also informs you what feature this version of the Shark has.
Before you vacuum for the first time, the robot has to do an initial run though of the house to map it. You get to see the actual map it produces right in the app. In my opinion, the map was very accurate to what our house looks like. You’re able to label each of the rooms as well as give the robot an actual name, which I thought was pretty fun!
As for the vacuuming, it did a very good job at picking up dirt, dust, hair and other small things. We have hardwood and area rugs around the house and the vacuum had no issues going from one surface to the other. The only time ours stoped and got stuck was when it tried to pick up something it shouldn’t have, like a shoelace or piece of ribbon in our case. The robot will automatically go back to its base when it’s done clearing, needs to recharge or needs to empty itself. When it empties, the robot goes in the base where another vacuum like system sucks all the debris into the base. We are able to get 8 or 9 clearing cycles before we have to empty the base, so it does hold a lot. There are no bags either. All you need to do is take the container out of the base, flip the latch and everything easily dumps out.
The app is impressive as well. It’ll give you a cleaning history where you can see where it cleaned, run time and more. It allows you to program a cleaning schedule where it will clean at certain times. There is also an alarm on it that you can use if you’ve lost the robot somewhere! The app also lets you spot clean a particular area buy just selecting the location you want it to focus on.
There were two negatives about the Shark that I noticed. The first and most noticeable is that it’s a bit loud. It’s not as loud as a traditional vacuum but still noisy if you’re trying to watch tv or working from home. One other downside I noticed is that it doesn’t clean corners very well. I think it’s circular design doesn’t help it much in corners. Not a dealbreaker for us but just something to keep in mind.
Overall, however, this Shark Matrix robot vacuum is amazing. The setup process is quick and easy and also very informative. The app that it uses is well laid out, easy to navigate and allows you to control everything from your phone. It’s really nice coming home to clean floors every day. Our whole family has fun with it! I’d highly recommend to others looking for a quality, well designed and effective robot vacuum. We are in love with ours and like its cleaning ability and additional features it has to offer.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not worth it.
on January 22, 2024
Posted by: Angelica12345
from St. Louis, Mo
Gender:Female
This produce is just mediocre. I’m disappointed that Shark removed the two brush feature, giving no real advantage over the competition. Then the one brush attachment is place so that it constantly hits the wheel. Making the brush fray and be absurdly loud.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 26, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix™ Self-Empty Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration of future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix™ Self-Empty Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration of future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
love it!
on April 24, 2023
Posted by: Hello Texas
from Austin
Gender:Female
[This review was collected as part of a promotion.] This shark matrix is a great addition to my house. No more back pain and time consuming cleaning. It is very easy to install and to download the app. The connection to the wifi had never been so simple. First of all the vacuum will run around the house to create a map of your rooms. Then you just have to name them and this will help you when you want to clean just one or 2 rooms or as many as you want. I just went to the grocery store and while there I thought that I should clean my daugther's rooms, I selected them on the app and when I came back it was done!
On a normal cleaning day I usually put all the rooms up (this is the only work you'll have to do and then put everything back together), then you start the shark either from the app or from the vacuum itself. The shark does its work while I do other things and when it is done there is a very powerful suction that self empty the vacuum into a container. 2 things that I really like compare to other ones: the suction is so strong that the Hair stuck in the brush will go into the trash bin (no more brush cleaning) and the other is that the bin is so big that I don't have to empty it each time I want to use it.The charging time was pretty good, the nose volume is quit loud when the suction is on but it will last a few second. The sound of the machine vacuuming is a little bit loud but I don't mind when I see the result. The brush underneath that brings debris from the side of the machine are long so it gets almost everything. I am very happy with the product and would recommend it to everybody who wants to have a break with cleaning. Also when you want to do just one room you can put the shark on a higher power...it is such a great product. I love it!
On a normal cleaning day I usually put all the rooms up (this is the only work you'll have to do and then put everything back together), then you start the shark either from the app or from the vacuum itself. The shark does its work while I do other things and when it is done there is a very powerful suction that self empty the vacuum into a container. 2 things that I really like compare to other ones: the suction is so strong that the Hair stuck in the brush will go into the trash bin (no more brush cleaning) and the other is that the bin is so big that I don't have to empty it each time I want to use it.The charging time was pretty good, the nose volume is quit loud when the suction is on but it will last a few second. The sound of the machine vacuuming is a little bit loud but I don't mind when I see the result. The brush underneath that brings debris from the side of the machine are long so it gets almost everything. I am very happy with the product and would recommend it to everybody who wants to have a break with cleaning. Also when you want to do just one room you can put the shark on a higher power...it is such a great product. I love it!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com