Customer reviews from sharkninja.com
Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
4.1
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
158
4 Stars
30
3 Stars
19
2 Stars
14
1 Star
26
79%of customers recommend this product.
(
132 out of
168)
Customer Reviews for Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
5
Nice & quiet
on October 23, 2025
Posted by: Pegs60
from Milwaukee, WI
Gender:Female
I love it! It is so quiet too. I don’t have to turn up my tv volume. Been using it for a little over a week now & have not seen anything it missed. So it’s doing very well.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Need more time!
on October 25, 2025
Posted by: Florida Bird
Gender:Female
The jury is still out. My old shark robot has two brush feet and seemed to pick up more stuff! From emptying, it doesn’t appear that this robot is picking up hair.
Response from sharkninja.comBy SharkNinja, October 25, 2025
Hi there,
Thank you for sharing your thoughts on the Matrix Self-Empty Robot Vacuum. We’re glad to hear you’ve had a positive experience with your previous Shark robot, and we’re sorry to hear this model isn’t meeting your expectations when it comes to hair pickup.
Your feedback is important, and we’d love the opportunity to help troubleshoot or explore ways to improve performance. Sometimes small adjustments in settings or placement can make a big difference. Please reach out to our team by phone at 1-888-228-5531. We’d be happy to look into this for you and help ensure your robot is working at its best.
Warm regards,
Shark Clean US
Thank you for sharing your thoughts on the Matrix Self-Empty Robot Vacuum. We’re glad to hear you’ve had a positive experience with your previous Shark robot, and we’re sorry to hear this model isn’t meeting your expectations when it comes to hair pickup.
Your feedback is important, and we’d love the opportunity to help troubleshoot or explore ways to improve performance. Sometimes small adjustments in settings or placement can make a big difference. Please reach out to our team by phone at 1-888-228-5531. We’d be happy to look into this for you and help ensure your robot is working at its best.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great for double-coat dog!
on October 28, 2025
Posted by: KB61
from South
Gender:Male
Replaced old robot of another vendor and have been using for several weeks on hardwood floors and area rugs. Really like the option of “matrix” cleaning when I want an area cleaned twice. However, regular cleaning mode and normal (vs max) suction level clean well particularly given my double-coat dog. It’s nice to have these options.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Very unhappy
on November 9, 2025
Posted by: Me68
from Indiana
Gender:Female
Very unhappy with my Matrix. Even with max suction it doesn't pick up a small bit of cat hair let alone get down deep into the carpet. The brush doesn't come past the vacuum body so not surprised that it doesn't pick up anything.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
1
not compatible with google home assistant
on November 20, 2025
Posted by: bad bot
from Georgia
Gender:Male
I bought this to work with my google home assistant for voice command. a firmware update was pushed down and now google home does not see the vacuum. this is still unresolved 2 months and counting. it appears there is no sense of urgancy to correct. highly disappointed and would not re-purchase Read the reviews on line before buying
https://www.googlenestcommunity.com/t5/Home-Automation/Shark-vac-not-connecting-to-Google-Home-app/m-p/747605#:~:text=Shark%20royally%20screwed%20up%20this,just%20changed%20to%20SharkNinja.com.
https://www.googlenestcommunity.com/t5/Home-Automation/Shark-vac-not-connecting-to-Google-Home-app/m-p/747605#:~:text=Shark%20royally%20screwed%20up%20this,just%20changed%20to%20SharkNinja.com.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Brush roller sucks brush not stiff enough
on November 23, 2025
Posted by: Fluffy dog hair
from California
Gender:Male
Brush, roller socks, barely picks up, fluffy dog hair off of carpet. It will go over the fluffy dog hair, three or four times and it will still be on the carpet. Vacuum is great app is great. Roller and suction sucks.They need to improve on the stiffness of the brush and suction
Written by a customer while visiting sharkninja.com
Customer Rating
1
Don’t waste your money
on December 2, 2025
Posted by: Cheap garbage
from New york
Gender:Male
Piece of crap don’t work worth a crap. And that’s being nice
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com