Customer reviews from sharkninja.com
Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
4.1
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
158
4 Stars
30
3 Stars
19
2 Stars
14
1 Star
26
79%of customers recommend this product.
(
132 out of
168)
Customer Reviews for Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
3
Robot vacuum
on August 18, 2025
Posted by: So so good
from Sherwood AR
Gender:Female
I couldn’t get it to learn my house plan. I redid the floor plan 5 times and moved the room diagram. I gave up. I wish it had 2 brushes not just 1.
Response from sharkninja.comBy SharkNinja, August 19, 2025
Hello there,
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having trouble with you Shark Matrix mapping your home. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having trouble with you Shark Matrix mapping your home. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best vacuum
on August 25, 2025
Posted by: Clean Latiffa
from Mississippi
Gender:Female
I love my robot shark vacuum!! It saves so much time since I do not have vacuum. I love the fact that it vacuums under my bed! I love that I can set a schedule and not have to worry.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Better than previous robot vac.
on September 5, 2025
Posted by: GreenHornet72
from South Central Wisconsin
Gender:Male
We purchased the Shark Matrix (RV2310AE) roughly 14 days ago, and really liking it so far. This is replacing a Shark RV1001AE, that we purchased in 2019. The Matrix seems to clean better than the RV1001E did new. The Matrix has not gotten stuck like the previous vacuum did.
The only gripe we have at the moment, the side brush is already showing wear.
The only gripe we have at the moment, the side brush is already showing wear.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Review
on September 9, 2025
Posted by: Donald
from Brooklyn Park, MD
Gender:Male
I bought this replacement model and we love it. It does an excellent job
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Asset
on September 12, 2025
Posted by: Max1
I have had it for a few weeks. I love it...
It really is amazing to watch it move around my home and clean..
It really is amazing to watch it move around my home and clean..
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great robot vacuum
on September 17, 2025
Posted by: Shark Shifter
from South Carolina
Gender:Female
Have had it three weeks and I love it!!! Does an amazing job!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Robot works great app crashes even after 2 updates
on October 7, 2025
Posted by: John’s
from South carolina
Gender:Male
When I first got it the app worked great. The unit does a good job however when it completes it’s cycle and I hit review report the app locks up and the. I have to restart the app. Please fix this. I am using an iPhone 14+ on version 18.6.2
Written by a customer while visiting sharkninja.com
Customer Rating
5
on October 13, 2025
Posted by: jess52
Love the new robot. cleans well and the self-empty is so great
Written by a customer while visiting sharkninja.com