Customer reviews from sharkninja.com
Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
4.1
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
158
4 Stars
30
3 Stars
19
2 Stars
14
1 Star
26
79%of customers recommend this product.
(
132 out of
168)
Customer Reviews for Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
5
excellent features
on May 19, 2023
Posted by: bob227
from new york, ny
Gender:Male
[This review was collected as part of a promotion.] love this item- better price than their roomba competitor but better value in price and quality. Have loved all the features so far and would definitely recommend this to anyone in the market for a product like this !
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
A lifesaver!!
on May 19, 2023
Posted by: dthom74
from Manly IA
Gender:Male
[This review was collected as part of a promotion.] I have long been skeptical of these types of things simply because I figured they would never work well but boy was I wrong!
I have chronic pain in my back so some days I can't do much so this little gal we named Lucy gets all my floors vacuumed including the dog hair from my beloved dog Otis who sheds enough to make a blanket!! I was just amazed how it picked up his hair like nothing.
I have chronic pain in my back so some days I can't do much so this little gal we named Lucy gets all my floors vacuumed including the dog hair from my beloved dog Otis who sheds enough to make a blanket!! I was just amazed how it picked up his hair like nothing.
The directions with apps is easy enough to understand and setup but had a little trouble with mapping but figured it out.
Im super happy with it and glad to have it as it's been such a huge help to me!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Holy Grail
on May 22, 2023
Posted by: Kross9
from VT
Gender:Female
[This review was collected as part of a promotion.] This machine is magic! We have a household with two dogs, a cat and two crazy toddlers that leave no room unturned. This vacuum has been a lifesaver. We love knowing that this machine runs effectively and efficiently even without us being home! I would recommend this to anyone with pets or kids who could use an assist with cleanup!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Good for intermittent cleaning
on May 25, 2023
Posted by: Gavin35
from Indiana
Gender:Male
[This review was collected as part of a promotion.] This is my first robot vacuum I've owned. I am pretty impressed with how well it maps and navigates the house. The app makes it easy to tell it to give the living room a once over or "Matrix Clean" (go over the area twice) in the kitchen. It does really well picking up the clumps of pet hair and bits of dirt tracked in around the house. However, I wouldn't say it can completely replace your normal vacuum. It tends to just push around a loose rug in the foyer and power cords/charging cables are its kryptonite. I wouldn't use it completely unattended in case a pet had an accident. The self-emptying feature is very nice. Whenever it's full, it heads back to base and empties, then carries on where it left off. The robot vacuum alone is not as loud as a regular vacuum - you can watch TV while it's working just need to turn up the volume a few notches. The only time it is really loud is when it empties into the base, but that only lasts less that a minute. Overall I am well pleased with this little robot.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on June 21, 2023
Posted by: None used
from Florida
Gender:Female
Gifted to me and I cannot say enough about it. I really like that it picks up hair with ease and DOESNT get stuck or loses momentum.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
This is a terrible model.
on July 4, 2025
Posted by: Robot
It has been less than a month since I’ve received the replacement unit and the same problem of it not following the map and finishing a cleaning cycle five minutes into the cycle has started. At this time, it does ok if I just push the button on the vacuum to clean. But that method failed eventually on the one that this has replaced, so my expectations are low. I’m really bummed to be stuck with this model.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 7, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Matrix. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Matrix. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
No room selection on schedule feature
on July 27, 2025
Posted by: Colleen
from Easley, SC
Gender:Female
The app does not allow me to select certain rooms for a schedule. The schedule feature only allows you to schedule the entire house or nothing, unless you want to set ‘no go’ rooms, which isn’t something I want to alter every day. My map is set, my rooms are labeled, so this simple feature should be there. I would do the entire house, but the battery won’t last and it has to go back and re-charge for 3 hours. I’m not happy with the purchase and may return it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 28, 2025
Hello Colleen,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix Self-Empty Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix Self-Empty Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Focus on tech, not enough focus on functionality
on October 23, 2025
Posted by: Ashley01
from Pacific Northwest
Gender:Female
I bought a shark years ago when they came out, worked great, easy to troubleshoot and very long lasting. This version has been nothing but issues. Sub par suction, doesn’t detect dirt well, and now currently will not charge, I have had this less than a year and do not have carpet. I also have this set up in a space of about 700 square feet so the bar is pretty low. I would not recommend this product at all and next time will be buying something else.
Response from sharkninja.comBy SharkNinja, October 23, 2025
Hi Ashley,
Thank you for sharing your experience. We’re truly disappointed to hear that your Matrix Self-Empty Robot Vacuum hasn’t lived up to the Shark standard you’ve come to trust.
The issues you mentioned with suction, dirt detection, and charging are definitely not what we want for our customers. We’d love the opportunity to troubleshoot this with you and explore options to make it right.
Please reach out to our Customer Care team at 1-888-228-5531 so we can assist you directly. Your feedback is incredibly valuable and helps us improve our products and service.
Warm regards,
Shark Clean US
Thank you for sharing your experience. We’re truly disappointed to hear that your Matrix Self-Empty Robot Vacuum hasn’t lived up to the Shark standard you’ve come to trust.
The issues you mentioned with suction, dirt detection, and charging are definitely not what we want for our customers. We’d love the opportunity to troubleshoot this with you and explore options to make it right.
Please reach out to our Customer Care team at 1-888-228-5531 so we can assist you directly. Your feedback is incredibly valuable and helps us improve our products and service.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com