Customer reviews from sharkninja.com
Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
4.1
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
158
4 Stars
30
3 Stars
19
2 Stars
14
1 Star
26
79%of customers recommend this product.
(
132 out of
168)
Customer Reviews for Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
5
Excellent Service
on July 7, 2025
Posted by: Carol
My new Robot Matrix is awesome. I named her Esther and she does a wonderful job for me.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love my new Shark!
on July 7, 2025
Posted by: Mr. Jaws
from MN
Gender:Female
Love it but curious why it stops and drains the battery down and can’t make it back to the docking center!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
It was great- when it worked
on July 10, 2025
Posted by: Jamie
from Mississippi
Gender:Female
I wanted to love this vacuum- and I did- when it worked. It stopped working the first time, within 3 months of purchase and my replacement never really worked right. Once again- it has lost the map and won’t come off the base. So basically it’s just a decoration now
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 11, 2025
Hello Jamie,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Matrix Self-Empty Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Matrix Self-Empty Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
TBD
on July 12, 2025
Posted by: Notnecessarilyafan
from Hallettsville, TX
Gender:Female
So far, it's doing its job- that being said, this is the second replacement robot I've recieved. I got the original for Christmas. I got the first replacement the end of February, and now this one. Ask me how it's doing at the end of August.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 15, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark Matrix Self-Empty Robot Vacuum. We will absolutely share the feedback you’ve provided with the relevant teams for review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark Matrix Self-Empty Robot Vacuum. We will absolutely share the feedback you’ve provided with the relevant teams for review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
The best suction level of all brands!
on July 28, 2025
Posted by: lynn
from Texas
Gender:Female
I absolutely LOVE this robot vacuum. I have had other brands and the suction level on the Shark is far superior to the others (I've tried Eufy and Roomba). The battery life is exceptional. I will admit, I found the mapping set up to be a little more difficult than my former Roomba, but getting it "close" to right is worth the exceptional cleaning level. The Matrix is more quiet than the other robots as well. Run, don't walk to get this or another Shark Robot Vacuum!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
not so hot
on July 28, 2025
Posted by: Jo Jo
I have not been able to use the robot, The battery will not charge. The light is green. When I call the 888 number I get nowhere . The photo will not go thru I called 2 times.. So I am stuck. Fix it, so I can use it.
Response from sharkninja.comBy SharkNinja, August 1, 2025
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear about the trouble you’re having with your robot vacuum. We completely understand how frustrating it must be to have a new product that won’t charge, especially after trying to get help by phone without success. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're sorry to hear about the trouble you’re having with your robot vacuum. We completely understand how frustrating it must be to have a new product that won’t charge, especially after trying to get help by phone without success. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
na
on July 31, 2025
Posted by: naaa
from colo
Gender:Male
this unit is very noisy and does not hold a battery charge past 20 minutes
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 1, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Shark Robot is having trouble holding a charge. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that your Shark Robot is having trouble holding a charge. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
so far so good!
on August 11, 2025
Posted by: MaddieO
from New York, NY
Gender:Female
This is our second self emptying vacuum robot from Shark. So far so good! It's smart and gets the job done! our last one was a great quality and worked for a full 5yrs! Hoping to get the same out of this new one.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com