Customer reviews from sharkninja.com
Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
4.1
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
158
4 Stars
30
3 Stars
19
2 Stars
14
1 Star
26
79%of customers recommend this product.
(
132 out of
168)
Customer Reviews for Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
4
I love it, but...
on January 26, 2025
Posted by: Vanderson
from Sao Paulo-Brazil
Gender:Male
I purchased this vacuum robot in NJ 1 month ago and I am loveling it.
Just a problem, I live in Brazil and the app doesn't work outside the USA and Canada, I'm very upset about it.
Just a problem, I live in Brazil and the app doesn't work outside the USA and Canada, I'm very upset about it.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Smart Cleaning Machine
on January 29, 2025
Posted by: shequeitert_7654
[This review was collected as part of a promotion.] This is amazing. It was easy to assemble as there were only about 4 parts. Setting up the charging dock was super easy, just plug into wall. It did take a bit longer than I expected to charge but it was set, it was a breeze. Signing up for the app was super easy as well.
Once we got the robot charged, the explore scan took place. I had to monitor it a bit because we have a staircase that I didn't want it to go down. But it got my floor pretty accurately.
Written by a customer while visiting influenster.com
Customer Rating
5
improvement
on January 30, 2025
Posted by: Bill
This unit is a great improvement over my older shark. It does a GREAT job of cleaning
Written by a customer while visiting sharkninja.com
Customer Rating
5
Can’t live without it
on January 30, 2025
Posted by: Bonfire62
from Naples FL
Gender:Female
my old shark quit working so I was sent a new one and I couldn’t be happier. Having a dog that sheds makes this machine in dispensable. I can’t tell you how much I love it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
House never fully cleaned
on February 3, 2025
Posted by: Frankv
from Mt Juliet TN
Gender:Female
The vac itself is fine although the "trap" door for the roller brush is too tight and I have get a flat tool to open it. The worst thing though the scheduler on the app won't allow more than an hour clean. It programs the rest of the starting the clean over again which means some of the house is never cleaned.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, February 25, 2025
Hello,
Thank you for taking the time to leave a review.
Based on the issues you’ve described, it sounds like there’s a chance the Robot may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Based on the issues you’ve described, it sounds like there’s a chance the Robot may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Take the knob off
on February 7, 2025
Posted by: Kathy
from Klamath Falls OR
Gender:Female
I love the shark the older one because this one can't go under many of my things that the other one did so I had to send it back
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 3, 2025
Hello Kathy,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Robot vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Robot vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Works good, but disappointed overall
on February 7, 2025
Posted by: IndyLady66
from Indianapolis, IN
Gender:Female
Frustrating that the vacuum stops frequently with error message "brushroller is stuck". No obvious debris in the brushroller. Also, vacuum is very noisy when in operation.
Response from sharkninja.comBy SharkNinja, March 3, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your vacuum is displaying a brush roll error and the troubles you're facing with the noise. Please reach out to our team by
phone at 1-855-427-5127, we'd be happy to look into this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that your vacuum is displaying a brush roll error and the troubles you're facing with the noise. Please reach out to our team by
phone at 1-855-427-5127, we'd be happy to look into this for you.
Written by a customer while visiting sharkninja.com
Customer Rating
3
It's ok but not as great as the first model I had
on February 11, 2025
Posted by: Dano
from Greensboro nc
Gender:Male
I really like the first one I had , that had two brushes and would go under my end tables and furniture....
The peace thats on top of the new one will not allow it to go under places like the first model i had!
The peace thats on top of the new one will not allow it to go under places like the first model i had!
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, February 28, 2025
Hello,
Thank you for taking the time to leave a review.
We're sad to hear that you aren't happy with the design of your Robot. We'll definitely share your feedback with the relevant teams for consideration on future products. If you need any help with your vacuum, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're sad to hear that you aren't happy with the design of your Robot. We'll definitely share your feedback with the relevant teams for consideration on future products. If you need any help with your vacuum, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com