Customer reviews from sharkninja.com
Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
4.1
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
158
4 Stars
30
3 Stars
19
2 Stars
14
1 Star
26
79%of customers recommend this product.
(
132 out of
168)
Customer Reviews for Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
5
Cleaner house means better breathable air.
on January 4, 2025
Posted by: Diane27
from Fort Wayne, Indiana
Gender:Female
I have been using this Shark Robo Vacuum for two months and just love it! It has been a life saver for our household. My husband has several back issues and he is not able to push a vacuum cleaner. I also do not like to run the vacuum cleaner and it was getting neglected. This was our life saver. Love the job it does. This vacuum cleaner cleans in the smallest clearance spaces. It cleans under our king size bed that is carpeted. Our furniture sits high enough for the vacuum to clean under couch and chairs. It cleans under guest bed which is also on carpet. The rugs feel so much better. We are really thankful that we gave it a try because we couldn’t be happier!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Peace of Mind - THANK YOU
on January 5, 2025
Posted by: PDA/Prime Design
from United States
Gender:Female
PHENOMINAL as always!!!!! I am a loyal Shark believer, from my first purchase the floor steamer, then vacuums. Now this Matrix is key to keeping our house clean DAILY. I am picky because I am an interior designer so my home is always kept perfectly neat; but that's also why my homes sell in 24 hours. This vacuum cleaner does the work and gives me peace of mind. BTW I have 8 cats and 12 dogs.........yes inside.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Loves this self cleaning
on January 5, 2025
Posted by: Rosie
from Milliken, co
Gender:Female
This is our 3rd robot and the second with the laser on top, I think I like this one better but have only run it a few times since the holidays due to company. It only has one brush but that one brush includes 3 different sets of brushes in the front verses one one each side. I have other Shark items and love thgem.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Works nicely BUT battery doesn't last long.
on January 6, 2025
Posted by: Priscila
It works great for a house with pets. I can put up to work daily and helps me saving time. However, it can't clean the living room and kitchen in one time. The battery lasts around maybe 50 mins and needs to recharg which is not enough to clean even one room.
I do like that it is self empty which helps a lot as a pet mom.
I do like that it is self empty which helps a lot as a pet mom.
Written by a customer while visiting sharkninja.com
Customer Rating
5
on January 8, 2025
Posted by: Nkg1947
from Ny
Gender:Male
I am happy with the product.excellent cleaning. Will recommend.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love mt Shark matrix
on January 10, 2025
Posted by: Sekent48
I love, Molly, my new Shark matrix. She does such an awesome job.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Better than expected
on January 10, 2025
Posted by: Baby shark
from Illinois
Gender:Male
I'm amazed how much this picks up, I have two dogs which prompted me to give in. The first time out picked up so much hair that I didn't realize was there. The most impressive thing is I didn't have to lift a finger, and the floors were noticably hairless. I'm thinking that might move up to a higher model in the future.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Too high to go under bed
on January 14, 2025
Posted by: Hazel
from Hoschton, ga
Gender:Female
Shark is sending a new battery already. Not good. Hope that works, if not need replacement
Response from sharkninja.comBy SharkNinja, February 20, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Matrix Self-Empty Robot Vacuum.
We will absolutely share your feedback with the relevant teams for consideration on future products.
If you still need assistance with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Matrix Self-Empty Robot Vacuum.
We will absolutely share your feedback with the relevant teams for consideration on future products.
If you still need assistance with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com