Customer reviews from sharkninja.com
Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
4.1
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
158
4 Stars
30
3 Stars
19
2 Stars
14
1 Star
26
79%of customers recommend this product.
(
132 out of
168)
Customer Reviews for Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
5
Convenience
on December 20, 2024
Posted by: imanim29_9010
[This review was collected as part of a promotion.] Absolutely love this! It’s very convenient when im busy. It has an app you can use to start it while you’re away. The noise level is pretty loud, but after a while you can tune it out. The battery life is okay, it doesn’t last as long as I would like. But it cleans really good!
Written by a customer while visiting influenster.com
Customer Rating
5
Easily cleaned
on December 21, 2024
Posted by: Shark robot
from Louisville, KY
This is my fourth shark unit I have a large house and now have at least one unit on each floor. Shark is typically very responsive to any questions. I highly recommend their products. I have three dogs so I also have numerous small portable shark vacuums. Great products.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Pretty good
on December 25, 2024
Posted by: andrademarcos_5647
[This review was collected as part of a promotion.] I’ve had this robot vacuum for about 2 weeks now and I’m pretty impressed. I was already looking for a replacement for my old robot vacuum since it wasn’t vacuuming anymore and was very skeptical since this vacuum only has 1 brush but it does it job pretty good, you can definitely see the difference in the morning after it’s done cleaning, I totally recommend getting one like this!
Written by a customer while visiting influenster.com
Customer Rating
2
It works ok
on December 27, 2024
Posted by: Cleanelisabith
from Colorado
Gender:Male
I feel like I hav been downgraded from the IQ100 .
Response from sharkninja.comBy SharkNinja, February 18, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Low on features
on December 28, 2024
Posted by: NateVA
from Powhatan VA
Gender:Male
It only will clean once a day. You can't have multiple so don't buy if you have animals.
Doesn't work well for hardwood floors. Low suction and brush throws the debris.
Doesn't work well for hardwood floors. Low suction and brush throws the debris.
Response from sharkninja.comBy SharkNinja, February 18, 2025
Hello,
Thank you for taking the time to leave a review.
We're disappointed to learn about your Robot's performance. Based on the suction power and behavior you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Kindly give our team a call at 1-888-228-553, so we can look into this for you. We’d love to help ensure that your product works as intended.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're disappointed to learn about your Robot's performance. Based on the suction power and behavior you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Kindly give our team a call at 1-888-228-553, so we can look into this for you. We’d love to help ensure that your product works as intended.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Fantastic product
on December 28, 2024
Posted by: Joe robot
from Champaign IL
Gender:Male
This robot makes life so much easier with a husky.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very reliable.
on December 28, 2024
Posted by: BamaMan
from Decatur Alabama
Gender:Male
Second one I’ve bought. Very happy with the performance and reliability of this model. Very dependable and great time saver.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
on January 2, 2025
Posted by: Powderpuff
I bought about a month ago it’s ok but to big for my small house
Written by a customer while visiting sharkninja.com