Customer reviews from sharkninja.com
Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
4.1
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
158
4 Stars
30
3 Stars
19
2 Stars
14
1 Star
26
79%of customers recommend this product.
(
132 out of
168)
Customer Reviews for Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
1
Should not buy
on October 27, 2024
Posted by: Clay
from Ohio
Gender:Male
I bought this matrix set it up hooked up and ready to go. First thing it wants to do is map my house but when I tell it to map house it blinks 2 outer red and center white lights battery not charged let charge all night still same thing app says battery full . Waste of my money and time. Thanks shark !
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 1, 2024
Hello Clay,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Robot vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Robot vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Robot vacuum
on October 30, 2024
Posted by: Bkdb
from Malvern Ark
Gender:Female
Love my robot vaccine. It does a fantastic job on keoup with dog hair!!!!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Poor features
on November 6, 2024
Posted by: Ray Ray
from Salisbury, NC
Gender:Female
I traded my other one. Because of issues my son paid for a better vacuum not satisfied with what you sent me it is noisy and don’t pick up as well and
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 7, 2024
Hello,
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent - give it a try
on November 11, 2024
Posted by: handylady
from Lugoff SC
Gender:Female
My older shark robotic vacuum started acting up and support was not able to assist. They graciously offered to replace it with this new model. So far it's been GREAT. Even through there is only 1 Brush it still picks up dog hair and sand extremely well. This model does not require as much daily maintenance compared to the older model which had to be hand cleaned out at least once a day as everything would get stuck in the roller area. Definitely recommend this product and this model. We have 3 large dogs and live in a sandy area and it picks up all of that with ease
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
App needs work.
on December 2, 2024
Posted by: RAB1
So far the robot does a good job, but the app neeeds work. Cannot create schedules for specific rooms on specific days. It’s the whole house or not. Would love to have the kitchen everyday and others maybe once a week.
Response from sharkninja.comBy SharkNinja, December 18, 2024
Hello,
Thank you for taking the time to leave a review.
Your input regarding the app is really valuable to us. We will absolutely share your feedback with the relevant teams for future consideration.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Your input regarding the app is really valuable to us. We will absolutely share your feedback with the relevant teams for future consideration.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great family Edition
on December 10, 2024
Posted by: Baby shark
Love not having to vacuum. This vacuum is so smart, unbeleavable
Written by a customer while visiting sharkninja.com
Customer Rating
1
Horrible product that doesn’t work most days
on December 10, 2024
Posted by: 702Vegaa
from Vegas
Gender:Female
I bought this a year and a half ago and I wish I had returned it when I could. It’s awful. There is always an issue with emptying into the base & it won’t clean until you fix it so doesn’t clean often. It bangs into everything and no matter how many magnetic strips or “DO NOT GO” areas on the map in the app, it still just goes wherever it wants. Save your money
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Clean, January 10, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Robot. Please reach out to our team by phone at 1-888-228-5531 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Robot. Please reach out to our team by phone at 1-888-228-5531 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
Powerful robot vacuum
on December 14, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] This is a powerful robot vacuum! I have always been a Shark brand fan, I truly believe they make the best vacuums. I love the mapping feature that this vacuum has, I found it to be pretty accurate. Overall the vacuum is pretty quiet, other than when it empties itself. I am amazed at how much it picks up in my house! It also has a scheduling feature which is necessary with small children who take naps and go to bed early. The battery life seems to last a long while and it docks itself when it needs to charge. I’m looking forward to having this vacuum to keep my floors looking and feeling much cleaner.
Written by a customer while visiting influenster.com
