Customer reviews from sharkninja.com
Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
4.1
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
158
4 Stars
30
3 Stars
19
2 Stars
14
1 Star
26
79%of customers recommend this product.
(
132 out of
168)
Customer Reviews for Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
4
Not great with cat hair
on September 9, 2024
Posted by: Jenib2
from Ohio
Gender:Female
I bought this to keep up with the cat hair. We have two cats and it gets everywhere! The vacuum does well on the hard surfaces but does not pick up the hair on my rugs. It is a bit disappointing.
Written by a customer while visiting sharkninja.com
Customer Rating
4
If you have little ones, be careful.
on September 12, 2024
Posted by: Concernedforotherparents
from Minnesota
Gender:Male
Purchased this unit a little over a week ago, as a tool to help my family out with our baby. I was excited about getting this unit, until I realized it’s not as smart as I thought it would be. The collision avoidance sucks to say the least. As the Shark is cleaning, for example I’ll be standing in the kitchen cooking. While in its path it will hit you in the feet a couple of time before it moves out of the way. It gets stuck and I have to pick it up and move it because it will hop over objects (if I could post the video, I’d be able to show you). While our sone is in his jumper, as it’s cleaning around our son. It hits our son’s jumper while in, then it’ll finally realize it’s hitting something and moves. The shake has hit my son in his legs while in the jumper. Whoever programmed this needs to do better. I’m a computer engineer, to fix this line of code is simple.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great purchase
on September 14, 2024
Posted by: Shirl70
from Gloucester VA
Gender:Female
What a workhorse! So glad I chose this model for the right job.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features!
on September 26, 2024
Posted by: alan
from Cleburne, TX
Gender:Male
This Robot Vacuum operates fantastically. I am extremely pleased with it. I love how you can set it to clean only certain rooms.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
shark
on September 27, 2024
Posted by: mark
from alabama
Gender:Male
alittle louder then my old one but still does a great job
Written by a customer while visiting sharkninja.com
Customer Rating
1
Terrible
on October 13, 2024
Posted by: Kellz
from Dartmouth, Ma
Gender:Female
I haven’t had this for 9 months probably used it 10 times and it stopped working giving a bumper error
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Clean, October 24, 2024
Hello Kellz,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Matrix. Please reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Matrix. Please reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not good for pets hair
on October 20, 2024
Posted by: Tracy
from Burlington, Wv
Gender:Female
If you have pets it doesn't clean up hair along the edges, and it clogs up all the time. Would love it if it would do these things. Also not very good on carpet. I have to use another vacuum when it is done. So it saves no time.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 1, 2024
Hello,
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Wouldn't Recommend
on October 26, 2024
Posted by: Ted0
Gender:Male
Hair gets wrapped in the sides of the roller and clogs it up. This thing needs constant babysitting even if we clean up. Climbs over chair legs, instead of avoiding them, and makes a bunch of noise.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 1, 2024
Hello Ted,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com