Customer reviews from sharkninja.com
Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
4.1
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
158
4 Stars
30
3 Stars
19
2 Stars
14
1 Star
26
79%of customers recommend this product.
(
132 out of
168)
Customer Reviews for Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
4
Shockingly awesome
on April 26, 2023
Posted by: Annl_1985
from Rockledge FL
Gender:Female
[This review was collected as part of a promotion.] The shark matrix self emptying robot was shockingly awesome. It has a bagless self empty base. So when it is done it backs up to the base and the filter sucks it through to the bagless self empty container. This is very powerful vacuum robot. Claims that the shark is anti-hairwrap which is true for the most part. However this is not the case for the side brush. Side brush has to be maintained because the hair does wrap in its mechanism. Runs off of a precision grid for a matrix clean, no spots missed. It easily detects and avoids anything around its radius. Works on carpets and hard floors. The only thing that I do not like about the shark matrix is that you have to use the app to download on your cell. I can see how that would be a problem for some cell phones. But the app itself is cool you can see the home mapping. You can select rooms and carpet zones and you can schedule. The shark matrix robot also talks to you. Easy setup and assembly.self empty is loud.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Some issues
on May 1, 2023
Posted by: Jen32
from Tennessee
Gender:Female
[This review was collected as part of a promotion.] I had issues with the robot cleaning all the carpet. I also have a Roomba and never had that issue. The self emptying feature is very nice but it got clogged on first attempt. It did appear to get the carpet clean.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Robotics, June 15, 2023
Hi Jen.
Thank you for taking the time to leave your feedback. Your feedback and support is really appreciated.
If you notice some clogging within the self-empty base. I would suggest scheduling frequent cleaning missions from within the SharkClean app. This will allow less debris to be picked up with each cleaning mission which will result in less debris moving though the robot to the self-empty base.
If you would like any assistance or advice from our customer service team, please don't hesitate to get in touch and they'll be happy to help with any queries that you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Thank you for taking the time to leave your feedback. Your feedback and support is really appreciated.
If you notice some clogging within the self-empty base. I would suggest scheduling frequent cleaning missions from within the SharkClean app. This will allow less debris to be picked up with each cleaning mission which will result in less debris moving though the robot to the self-empty base.
If you would like any assistance or advice from our customer service team, please don't hesitate to get in touch and they'll be happy to help with any queries that you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great!
on July 6, 2023
Posted by: Maggie
Gender:Female
Love, love, love this!! The shark saves me so much time and provides me with the time to do other things. Purchased a different brand at one time but returned it. Decided to give Shark a try and I am not disappointed! I have no complaints at this point in time! I love it!!
Would definitely recommend.
Would definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
My Best Friend!
on September 26, 2023
Posted by: MeredithT
from Alabama
Gender:Female
I call this mom’s best friend! I don’t know how I managed before this vacuum. I am so busy as many others; when I have a moment to spare, I don’t want to spend it cleaning. I have two teenage boys and live in a big neighborhood with many kids. People are in and out of my house nonstop. My floors get messy every day, and it can be a lot to keep them looking presentable. But, with this vacuum, I can let it do its thing while I tackle work or other projects, making one less thing for me to worry about. Not to mention, it does a better job than I can do on my own. In my opinion, these are greatest inventions and this vacuum is my best friend!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Fun, if a bit gimmicky
on May 1, 2023
Posted by: ergodad
from Maryland
Gender:Male
[This review was collected as part of a promotion.] This is our first robot vacuum, and the results so far are mixed!
Pros:
- cleans nicely under beds
- really fun to watch
- app is fairly easy to use and it's nice to be able to tell Sharkira to go clean a specific room
- self-emptying dock is really neat and can hold a bunch of junk
- cleans nicely under beds
- really fun to watch
- app is fairly easy to use and it's nice to be able to tell Sharkira to go clean a specific room
- self-emptying dock is really neat and can hold a bunch of junk
Cons:
- can't map multiple floors of the house; and if there's a step down on one of the floors, won't be able to map across that step
- battery life isn't the best
- fairly slow at what it does; takes hours to clean a floor
- hair got tangled in the brush and the spinning attachment
- can't map multiple floors of the house; and if there's a step down on one of the floors, won't be able to map across that step
- battery life isn't the best
- fairly slow at what it does; takes hours to clean a floor
- hair got tangled in the brush and the spinning attachment
Probably not the best fit for me or for this specific home, but it is a nice addition to our cleaning regimen and will get used the most as a way to clean under all 4 beds in the house.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Game changing product
on May 18, 2023
Posted by: SC-soilguy
from Lugoff, SC
Gender:Male
[This review was collected as part of a promotion.] Having always purchased bagless vacuums with high suction like the shark I currently have, I appreciate the fact that this shark robot empties itself out after each job.
It has gotten ‘stuck’ only once and truly gets things done while I’m doing other things. The app is amazing by allowing me to schedule room cleanings and execute spot cleanings whenever I want. My partner and I are continually amazed by our ‘Rosie’. It navigates through pet toys, carpets, chairs that weren’t mapped, etc.
Shark has done it again, I cannot say enough good things about it.
Pros: Everyone should have one, time-saver, does a decent job consistently!!
Cons: pet hair can get clogged at the docking station, remember to clean frequently if you have more than a cat or dog. The filter I still haven’t figured out, seems that it may be the weak link…. But so far so good.
Cons: pet hair can get clogged at the docking station, remember to clean frequently if you have more than a cat or dog. The filter I still haven’t figured out, seems that it may be the weak link…. But so far so good.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing vacuum and functionality
on May 18, 2023
Posted by: HCM11
from Exeter, NH
Gender:Male
[This review was collected as part of a promotion.] This Shark Matrix Robot Vacuum has amazing functionality and suction power.
My wife loves vacuums and has every imaginable size and shape. We have several other Shark products that she used to use frequently, including a Shark Wandvac. She used to run her vacuums specifically for different jobs around the house until we got this Shark Robot.
At first we were skeptical that it would do it's job as promised, but after a good battery charge, an easy setup and the robot mapping the areas (and marking the no go zones) we realized what great suction power and convenience this robot offers.
My wife is an interior designer and we are remodeling the kitchen and there have been lots of dust in the house for a couple of weeks. We were worried the robot wouldn't be able to keep up with the dust. However this Shark Matrix is still doing it's job as if nothing (including the dust and hair from our cats).
The best part is that it keeps finding it's base and we can forget about it for several weeks.
This is our first vacuum robot, but not our first Shark product and definitely not our last one. We are already thinking about getting another one for the basement.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Game Changer
on May 19, 2023
Posted by: Janx
from Houston, TX
Gender:Female
[This review was collected as part of a promotion.] This Shark Matrix robot self cleaning vacuum is a wonderful machine. I really like the self cleaning feature. During its operation, if the vacuum is full it will return to base, empty, and then pickup where it left off. Other great features include the spot cleaning setting, ability to clean one room or the whole house, and quietness during operation.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com