Customer reviews from sharkninja.com
Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
4.1
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
158
4 Stars
30
3 Stars
19
2 Stars
14
1 Star
26
79%of customers recommend this product.
(
132 out of
168)
Customer Reviews for Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
3
App is horrible
on November 13, 2023
Posted by: Anonymous
from Hopkinsville, Ky
Gender:Female
Bought this product because my iRobot died. We have an upright Shark and love it so we thought this would be a great purchase. Save your money and go with the iRobot. The vacuum itself is okay. It picks up well, like we expected with a Shark but the app is so limited compared to iRobot. It might be fine if this is the first one you buy. It doesn't learn new areas. It completely misses areas even though it can get to them. You can't add new places or rooms. We have had to completely reset everything already and haven't had it a year. The app needs a LOT of work to make this vacuum worth the purchase. Not happy at all and at this point, just waiting for it to die so I can go back to my iRobot.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great vacuum
on November 22, 2023
Posted by: Jake’s friend
Great vacuum, but the app needs help. I can’t figure out how to do the different modes of cleaning
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not as expected
on December 5, 2023
Posted by: UTRPH04
from Columbus, OH
Gender:Female
I bought this as a black Friday deal. I have a Shark upright, which I love, so I figured it would be a great purchase. It barely picked up anything, it ran MAYBE 10 minutes and would return to base saying it was done. It got stuck quite a bit and you can’t pick it up or it “forgets where home is”. I was overall really disappointed and sent it back. I am even more upset I haven’t received my refund and it’s been over 6 days. I won’t shop with them again.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Overall great product, and l would highly recommen
on December 12, 2023
Posted by: TK43
from MD
Gender:Female
Received our shark matrix a few weeks ago and have used it quite a few times. Only reason I gave a 4 star instead of 5 is that the battery doesn't last long enough to do a complete clean of our entire floor (takes 100 minutes so battery is dead after I'd say 60-70 minutes and needs to recharge before resuming). Everything else is great! It maneuvers well from floor to floor and we have tile, hard wood as well as area rugs, and door mats! Suction is great and has 2 suction levels to choose from (higher suction uses more battery power). The 5x5 spot clean is great when you just need to clean up dirt tracked in from a messy boot.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Love it!!
on December 30, 2023
Posted by: Breeca2
from Ohio
Gender:Female
I have a dog that sheds a lot. This robot has been great at picking up the hair and vacuuming overall.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Change your life. Get this.
on January 30, 2024
Posted by: DaninAZ
from Arizona
Gender:Male
I never knew how dirty my house was... this thing finds dirt and pet hair in every run! I feel like a pig because the "45 day dust bin" was filled after 3 days! Hopefully with this little pig running around every day ducking up the dust and crumbs, the house will eventually be cleaner. So far I'm very impressed. This thing doesn't get stuck under furniture like my old roomba constantly would.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Whoop Whoop! Shark got it right!!
on January 31, 2024
Posted by: Melanie
from Orlando; FL
Gender:Female
I have had several shark robot vacuums and I have got to say the latest technology used in the Matrix robot are so much better than in the past. No issues with connections or mapping or blocking entire rooms! He finds his way back to the base each time and does a really good job keeping my multi-pet home free of loose hair!! It is an expensive vacuum for sure but worth every penny!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Terrible!!!!!!!!!!!!
on February 4, 2024
Posted by: Rockytop1995
from Knoxville, TN
Gender:Male
Very disappointed in this vacuum. We had another model of shark robot that had a known problem with the motor so they replaced it with this model and its terrible. I would not recommend this to anyone out doesn't clean no where as good as our other shark robot
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 27, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com